Experience

Proliance Orthopedic Associates
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• Director Of Operations

  • Apr 2016 - Present


Seattle Radiologists, APC

• Director of Revenue Cycle and Compliance

  • Aug 2011 - Apr 2016

  • Hired to bring Revenue Cycle Management in-house • Lead the implementation of Medinformatix – Radiology Information Management System • Project managed the billing conversion from an external 3rd party billing company • Designed Revenue Cycle Workflow using the lean principles • Management of Scheduling, Front desk , EMR and Authorization, Coding, Billing and Collections departments • Integral member of Executive Leadership Team, partnering with CEO on strategic initiatives • Attend monthly Board meetings, member of Finance Committee • Finance arm, conduit between Integra Imaging and professional contracted relationships, such Minor & James, Swedish, The Everett Clinic, etc. • Oversee and partner with all access points into the organization. Evaluated and restructured each functional area of the business that impacts the Revenue Cycle Show less



Washington Imaging Services, LLC

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Director of Revenue Cycle Management

  • Apr 2004 - Aug 2011

  • Hired to design, build and direct an in-house Revenue Management System for two related companies to replace the existing external 3rd-party billing company • Initial department staffed at 15 employees with direct responsibility for the revenue and collections • Instrumental in the acquisition process and implementation of the Revenue Management System • Custom implementation of it greatly increased productivity and throughput of the Revenue Management process, allowing a final reduction of 9 FTEs and a paperless environment • Implemented and improved communication channels for both patients and employees, emphasizing on customer service, removing barriers and fostering better patient and employee satisfaction • Developed strategic and operational plans for Revenue Cycle Management of 3 sites in conjunction with the WIS strategic plan, and the capital budget • Created and maintain documentation of RCM policies and procedures as well as created monthly RCM activity summary and present to CEO and President of Board • Maintain and regularly audit performance of insurance contracts • Developed policies and procedures needed to update and re-implement WIS' compliance program • Prepare monthly financial reports for contracted clients • Participates with Executive Management Team to ensure coordination of efforts and cooperation between employees, to develop companywide policies and procedures continuing the success of WIS • Perform the day-to day operations of a $30,000,000 Radiology Group • Interface with Staff and Referring Physicians and Physician Management on an ongoing basis for all facets of Revenue Cycle Management • Provided education to the company, including physicians, on state and federal statutes, rules and regulations governing medical services • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment • Show less



Apria Healthcare

• Hospitality
• 1 - 100 Employee

• IV/HomeHealth Billing Center Manager

  • Jun 2002 - Mar 2004

  • Managed reimbursement staff and processes for multiple sites, Redmond, Portland and Hawaii, as well as responsibility for management of the Regional Enteral Program call center in Portland • Implemented Infusion SOP's and ensured compliance to company policies and procedures, as well as federal, state and local JCAHO regulations • Prepare and provide financial reports to Regional Revenue Manager, Division Revenue Manager and Area Vice President • Perform payer analysis to identify contract and/or revenue management performance issues • Maintained the Accounts Receivable below company standards • Set-up effective procedures /process flows to ensure timely recognition of revenue and collections • Recognized as the Billing Center of the Year 2002 Show less



Optioncare/American Homepatient

• Regional Billing Center Manager

  • Dec 1993 - Jun 2002

  • Managed the reimbursement staff and processes in 4 sites, Seattle, Vancouver, Everett and Boise • Designed and directed the transition of four satellite operations into one centralized billing center • Implemented direct entry/Point of Sale electronic billing system Decreased DSO by 45% in the first year, with a bad debt pick up which positively impacted the Profit and Loss statement • Developed standardized in-take process between clinical staff and reimbursement department • C training for customer service and billing staff • Responsible for month end closing • Prepared and provided financial reporting for the Corporate Accounting, General Manager, Area Vice President, and Regional Vice President • Managed and partnered with providers and local payers, reviewing contracts, ensuring effective and timely processes and results Show less