Experience

Nest Wealth

• Canada
• Financial Services
• 1 - 100 Employee

• Director of Professional Services

  • Jul 2020 - Present



KTS Global Incorporated

• Canada
• Computer and Network Security
• 1 - 100 Employee

• Director of Professional Services

  • Jun 2015 - Jul 2020

  Creating and developing new programs; Professional Services Consulting, Special Event Training Sessions & Customer Success. The consulting program serves as a new avenue of business utilizing our expertise in architecting, implementing, configuring and deploying EMM SaaS solutions in large and small enterprise and government environments. Establishing processes and procedures to achieve business targets, exceed customer goals and drive customer success. Ensuring consistent delivery of information, repeatable successful customer interactions and timeliness in all deliverables and reporting. Growing customer loyalty to brand and services.Helping to grow the training program and become BlackBerry's #1 Authorized Training Partner (ATP) globally in volume, sales and customer satisfaction. Providing training and upskilling to internal instructors, consultants and BlackBerry's other ATPs and Partners. Spearheading the Special Event Training program to achieve year over year growth in customer demand and attendance. Enhancing processes and documentation to ensure all consultants and instructors have up-to-date information and knowledge of any technical changes to vendor solutions.



Conestoga College

• Canada
• Higher Education
• 700 & Above Employee

• Professor

  • Sep 2018 - Apr 2020

  Professor in a Post Graduate program - Applied Network Infrastructure & Systems AdministrationIT Environment Planning, Network Implementation (CISCO) and Windows Server Professor in a Post Graduate program - Applied Network Infrastructure & Systems AdministrationIT Environment Planning, Network Implementation (CISCO) and Windows Server



KTS Global Incorporated

• Canada
• Computer and Network Security
• 1 - 100 Employee

• Manager Training Services

  • 2014 - 2015

  Leading a team of instructors to consistently deliver high level technical training sessions toFortune 100/500 customers with 95% customer satisfaction• Working with vendors to help develop latest product information and training content• Creating detailed facilitator guides for instructors to ensure consistency in content deliveredand learning experience• Developed Virtual Instructor-Led Training facilitation methods leveraging easy to use toolsby instructors and learners• Upskilling all instructors on new training content, new products and technical changes



BlackBerry

• Canada
• Software Development
• 700 & Above Employee

• Technical Product Manager

  • Jun 2010 - Oct 2013

  • Managing key Fortune 100 and Fortune 500 companies’ product expectations of EMM, SWS and MDM for iOS & Android• Presenting product roadmaps and providing detailed information regarding solutions in the development cycle to C-level executives and IT & mobility management teams• Working directly with customers; on-site or remote, to install, implement and test pre-release software solutions for EMM solutions for iOS & Android within their environment

• BlackBerry Trainer

  • Jan 2009 - Jun 2010

  • Functioning as BlackBerry Enterprise Server 5.0 Subject Matter Expert for Education Services department• Facilitation of various BlackBerry Training courses across North America and Caribbean• Expert at training varying class sizes, such as large audiences at conferences like BlackBerry World, small private sessions at a customer site, and online training over WebEx • Meeting with customers to discuss their training requirements and customizing the course accordingly prior to the scheduled training session

• Analyst

  • Jul 2004 - Jan 2009

  • Responsible for managing politically sensitive and critical issues• Establishing good rapport with customers and various internal teams• Engaged to provide analysis and support for escalated cases• Assisted in development of BlackBerry Certification Program as a Subject Matter Expert



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Technical Support Escalation

  • Jul 2003 - Jun 2004