Tommy Sengsey
Casehandler at Settl.no- Claim this Profile
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Swedish Native or bilingual proficiency
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Norwegian Native or bilingual proficiency
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Thai Native or bilingual proficiency
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Lao Native or bilingual proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Experience
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Settl.no
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Canada
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Legal Services
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Casehandler
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Jan 2022 - Present
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Convene
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United States
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Business Consulting and Services
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1 - 100 Employee
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Customer Service Consultant
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Sep 2017 - Dec 2021
Convene is defining tomorrow's technology! Convene is a leading supplier of payment and administration solutions in the Nordic countries. We deliver end-to-end solutions, directly integrated with leading professional systems, which ensure seamless payment and transaction management. Read more at convene.no. Convene is defining tomorrow's technology! Convene is a leading supplier of payment and administration solutions in the Nordic countries. We deliver end-to-end solutions, directly integrated with leading professional systems, which ensure seamless payment and transaction management. Read more at convene.no.
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Consultant Order Handling
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Nov 2015 - Sep 2017
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ComeOn!
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Iran
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Personal Care Product Manufacturing
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1 - 100 Employee
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VIP Executive
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Jan 2015 - Aug 2015
- Delivering high service standards, offering an enhanced, proactive approach by responding to and initiating contact with players via phone and email in order to increase their lifetime value- Building relationships with VIPs by creating player profiles, road mapping players and showing acute attention to detail- Identifying potential VIPs from acquisition and ensuring they are managed effectively- Undertaking pro-active retention activities increasing Company revenues- Reporting on VIP performance on weekly and monthly basis- Liaising with Customer Service, Campaign, Content and CRM team to optimize communication with VIPs- Analysing VIP behaviour/game play in order to optimise operation activities- Assisting to organize events/gift for most valuable VIPs- Meeting pre-determined productivity, quality and SLA weekly, monthly and quarterly targets Show less
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Customer Service Representative
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Feb 2014 - Jan 2015
- Delivering high service standards by interacting with players via live chat and phone- Identifying, analysing and resolving customer queries- Promoting on-going campaigns- Liaising with Campaign and Content to optimize correct communication with players
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Sitel
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Australia
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Telecommunications
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200 - 300 Employee
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Norwegian Technical Customer Advisor
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Sep 2013 - Feb 2014
- Dealing with inbound calls (Norwegian/Swedish used daily) - Making outbound follow-up calls - Answering emails and general enquiries - Call centre environment - Database management - Full use of MS Office - Dealing with inbound calls (Norwegian/Swedish used daily) - Making outbound follow-up calls - Answering emails and general enquiries - Call centre environment - Database management - Full use of MS Office
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Fossil Watches
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United States
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Retail
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200 - 300 Employee
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Sales Associate
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Oct 2012 - Feb 2013
- Ensure sales targets are achieved and deadlines met - Handle in store merchandising and ensure displays and appearance on the shop floor are up to Company’s standards - Handle the deliveries and inventories - Resolve any customer complaints in effective matter - Ensure sales targets are achieved and deadlines met - Handle in store merchandising and ensure displays and appearance on the shop floor are up to Company’s standards - Handle the deliveries and inventories - Resolve any customer complaints in effective matter
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Education
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London Metropolitan University
Bachelor’s Degree, BA Hons Marketing