Experience

Settl.no

• Canada
• Legal Services

• Casehandler

  • Jan 2022 - Present



Convene

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Customer Service Consultant

  • Sep 2017 - Dec 2021

  Convene is defining tomorrow's technology! Convene is a leading supplier of payment and administration solutions in the Nordic countries. We deliver end-to-end solutions, directly integrated with leading professional systems, which ensure seamless payment and transaction management. Read more at convene.no. Convene is defining tomorrow's technology! Convene is a leading supplier of payment and administration solutions in the Nordic countries. We deliver end-to-end solutions, directly integrated with leading professional systems, which ensure seamless payment and transaction management. Read more at convene.no.



Nets | Norway

• Consultant Order Handling

  • Nov 2015 - Sep 2017



ComeOn!

• Iran
• Personal Care Product Manufacturing
• 1 - 100 Employee

• VIP Executive

  • Jan 2015 - Aug 2015

  - Delivering high service standards, offering an enhanced, proactive approach by responding to and initiating contact with players via phone and email in order to increase their lifetime value- Building relationships with VIPs by creating player profiles, road mapping players and showing acute attention to detail- Identifying potential VIPs from acquisition and ensuring they are managed effectively- Undertaking pro-active retention activities increasing Company revenues- Reporting on VIP performance on weekly and monthly basis- Liaising with Customer Service, Campaign, Content and CRM team to optimize communication with VIPs- Analysing VIP behaviour/game play in order to optimise operation activities- Assisting to organize events/gift for most valuable VIPs- Meeting pre-determined productivity, quality and SLA weekly, monthly and quarterly targets

• Customer Service Representative

  • Feb 2014 - Jan 2015

  - Delivering high service standards by interacting with players via live chat and phone- Identifying, analysing and resolving customer queries- Promoting on-going campaigns- Liaising with Campaign and Content to optimize correct communication with players



Sitel

• Australia
• Telecommunications
• 200 - 300 Employee

• Norwegian Technical Customer Advisor

  • Sep 2013 - Feb 2014

  - Dealing with inbound calls (Norwegian/Swedish used daily)- Making outbound follow-up calls- Answering emails and general enquiries- Call centre environment- Database management- Full use of MS Office - Dealing with inbound calls (Norwegian/Swedish used daily)- Making outbound follow-up calls- Answering emails and general enquiries- Call centre environment- Database management- Full use of MS Office



Fossil Watches

• United States
• Retail
• 200 - 300 Employee

• Sales Associate

  • Oct 2012 - Feb 2013

  - Ensure sales targets are achieved and deadlines met- Handle in store merchandising and ensure displays and appearance on the shop floor are up to Company’s standards - Handle the deliveries and inventories- Resolve any customer complaints in effective matter - Ensure sales targets are achieved and deadlines met- Handle in store merchandising and ensure displays and appearance on the shop floor are up to Company’s standards - Handle the deliveries and inventories- Resolve any customer complaints in effective matter