Experience

Northern Marine Group

• United Kingdom
• Maritime Transportation
• 200 - 300 Employee

• Crewing Analyst

  • Dec 2020 - Present



Micro Focus

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Data Analyst

  • May 2019 - Dec 2020

  • Monitoring the performance of all business functions against the business plan targets, SLA’s and KPI’s• Developing MI & reports, in a user-friendly format, that supports business operations• Managing the preparation, cleansing, conversion and/or population of data into relevant systems to deliver operationally viable data• Utilising SalesForce to produce data for use within KPI reporting• Analysing historical data and recent trends to accurately predict flows of work, promote performance improvement and cost efficiencies• Producing LDR Bonus file monthly for all sales staff within the business unit• Updating and maintaining resource planning tools for use by Operations and team managers• Conduct various ad-hoc analysis requests for Operations and team managers



BMI Healthcare

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Business Analyst

  • Mar 2015 - May 2019

  • Senior member within a 3-person team controlling reporting, data and resource planning for contact centre serving 58 hospitals across the UK.• Creating, maintaining and processing KPI reports for senior management using Excel. Data for reports pulled from MITEL and company CRM systems.• Responsible for forecasting across the UK to predict monthly / yearly enquiries and appointments at all hospitals, for cascading via senior management to team leaders.• Liaising with senior management within contact centre as well as across the UK sites with regards to new reporting requirements.• Responsible for ensuring hospital marketing campaigns are set up correctly and providing data when available.• Manage the set up of new joiners and process any leavers, ensuring phone extensions and reporting are accurate.• Ensuring all reporting is produced to a high standard of logic, accuracy and presentation.• Reporting on trends and potential areas for improvement based on historical data produced. • Creation of ad-hoc reporting based on in-depth analysis of particular areas of the business.



Polaroid Eyewear

• Italy
• Manufacturing
• 1 - 100 Employee

• Operations Co-ordinator

  • Mar 2012 - Mar 2015

  • Providing excess stock reporting (Metrics) to Europe on a weekly basis, helping to reduce excess as stock is moved around various plants in Europe. • Responsible for processing shipments and raising invoices to the correct offices. • Co-ordinating shipments to Italy, Sweden, Hong Kong & USA and providing shipment details to these markets, ensuring they meet the required deadlines for arrival. • Ad-hoc reporting for management relating to stock inventory, pricing, sales patterns, market trends. • Liaising closely with procurement and warehouse team with regard to various stock matters. Also deal with finance relating to pricing / invoicing.



CLYDEUNION Pumps

• United Kingdom
• Mechanical Or Industrial Engineering
• 100 - 200 Employee

• SAP Co-ordinator

  • Apr 2011 - Mar 2012

  • Monitor SAP master data creation for almost 1000 employees within Glasgow facility.• Work with internal users to highlight errors and offer assistance in the proper manner of rectification.• Preparing Key Performance Indicators for senior management incorporating various statistics and highlighting areas of concern.• Responsible for championing improved processes within planning department – Secondment.• Actively analysing various reports with a view to improving standards across the user creation spectrum.• Utilise MS Excel to present extracted data from SAP in a user-friendly and coherent manner.• Liaise with different business areas including Planning, Procurement, Aftermarket, Finance, SAP developers and Management on a regular basis.



Life Technologies

• United States
• Biotechnology Research
• 700 & Above Employee

• Data Maintenance Analyst

  • Oct 2009 - Apr 2011

  October ’09 – April ’11 Life Technologies Data Maintenance Analyst• Create and maintain customer master, service master and customer specific pricing in accordance with the Company's data governance rules and Sarbanes Oxley compliance.• Perform mass maintenance, both via SAP tools, batch sessions and recordings.• Provide reports both directly from SAP and via Business Objects.• Report problems with SAP programs, suggest enhancements, problem solve and test fixes.• Liaise with different business areas including business analysts, SAP developers, customer service, marketing, finance and management.• Create and maintain procedures, work instructions and user manuals.• Create, populate and upload of promotional quotes for various Marketing groups. These promotions covered many countries within Europe.• Checking and uploading of sales deals for country specific customer service groups in SAP.