Senior BI Analyst

• Aug 2022 - Present

Manager, Management Information and Business Intelligence: Absa Life

• May 2019 - May 2021

Responsibility: 50% managerial, 50% analystIn this position, I orchestrated strategic plans and tactical implementation as a member of the executive committee and leader of six data subject matter experts (SMEs). I championed data quality and governance best practices to ensure the integrity of all reports. • Automated key processes during COVID-19 to deliver daily reports at 7 AM, vs. 2 PM.• Leveraged Qlik to implement additional seven self-service data visualization models that reduced requests 45%.• Optimized monthly management reports for distribution on workday three vs. workday five.• Reduced sanction and AML processes from manual one-week email process to five minutes via system integration.• Responsible for staffing, coaching, feedback meetings, fostering teamwork, team meetings, operational meetings, development/upskilling of staff, setting of team goals, ensuring adherence to SLA’s• Promoted four team members at various levels, including to fill own position.• Implemented ETL process and reporting to integrate new data sources into existing structures.• Drove continuous improvements that reduced re-work due to data quality issues 18%. Show less

Manager, Management Information & Analytics: Wealth, Investment Management & Insurance (WIMI)

• Jun 2017 - Apr 2019

Responsibility: 70% managerial, 30% analystI enabled strategic decision makers with data insights into every facet of business unit operations. In addition, I ensured the availability of ±70 sources before reloading single view of customer QlikView model, validated results, and completed monthly reporting to various business units and executive committee.• Responsible for staffing, coaching, feedback meetings, fostering teamwork, team meetings, operational meetings, development/upskilling of staff, setting of team goals, ensuring adherence to SLA’s• Optimized management reporting workflow and saved four hours on run time.• Rolled out 18 data visualization models to track performance and enable self-service approach.• Achieved 40% reduction in report production through elimination of redundancy and duplication, and introduction of self-service.• Recognized as future leader and attended two leadership programs in preparation for promotion to executive committee.• Reduced single view of customer QlikView model run time 15% through optimization and extraction time changes. Show less

Senior Analyst Management Information and Business Intelligence: WIMI

• Jun 2013 - May 2017

During this engagement, I collaborated with business intelligence analysts and data SMEs to migrate all reporting from ±70 sources to QlikView. I also produced and disseminated nine management reports to business units and the executive committee.• Collaborated with team members on QlikView migration that enabled efficient data analysis across 400 dimensions: ◦ Boosted sales strike rates from 4% to 22%. ◦ Generated $6.4M annually through smarter lead generation. ◦ Reduced communication cost to customers 60%. ◦ Cut time to generate sales campaigns from one week to ten minutes. ◦ Registered 1.2K+ QlikView users and trained them. ◦ Authored how-to user guide and updated with new data. Show less

Manager, Customer Analytics: Retail Bank

• Oct 2007 - May 2013

Responsibility: 60% managerial, 40% analystIn this position, I provided data insights into customer needs, behaviors, and values to enhance sales propositions. I managed, motivated, and mentored six team members on data quality and governance best practices.• Responsible for staffing, coaching, feedback meetings, fostering teamwork, team meetings, operational meetings, development/upskilling of staff, setting of team goals, ensuring adherence to SLA’s• Segmented customers via predictive income model to focus resources - achieved 12% increase in high-value accounts.• Built primary banking relationship model to track # of primary customers - metric earned recognition as key business driver and boosted volumes and revenue 8% YoY since implementation.• Project managed effort to identify top 100 clients by value, per branch, nationwide - reduced loss of top clients 18% and increased overall segment sales 15%.• Created multiple reports from scratch including: customer migration between segments, demographic profiles per segment, product & channel preference per segment, best-fit cross-sell opportunities per segment. Show less

Analyst, Management Information & Business Intelligence: Retail Bank

• Nov 2005 - Sep 2007

• Responsible for the delivering of BI/MI Reporting services directly to the SBU requestors and consumers of this information. • Built an entire web-based reporting solution for the business unit.• The web solution had about 300 active users who pulled about 2,500 reports monthly. This had a significant impact on the reduction of printed reports as well as disseminating them across the country.• The web site received the overall gold award for best reporting systems delivered within Absa. Show less

Various Position

• Mar 1990 - Oct 2005