Cyber Security and Network Lead

• Jan 2022 - Present

infraOps Engineer

• Mar 2019 - Present

SNOC Team Lead

• Mar 2017 - Feb 2019

• Team lead for nine, 2nd – 3rd line NOC engineers• Team escalation point for troubleshooting issues with the production network and infrastructure • Writing LLDs, LWIs & change requests in line with current best practices • Configure, maintain and troubleshoot: multi-context ASA clusters, Catalyst switch stacks, vSphere & vCenter environments & Active Directory • Data centre work, including fitting out racks from scratch during our refresh project• Designed & built a new NOC including servers and network devices inc. VPNs

Global Helpdesk & Infrastructure Manager

• Mar 2016 - Mar 2017

• Responsible for the company’s IT infrastructure across 17 global PCI DSS compliant sites• Managing a team of eight, 1st - 3rd line support technicians• Re-architecting the network and server infrastructure to conform to current security standards and best practises.• Provide 3rd Line technical support via email, remote access, video conference and site visits• Setting up PCI DSS compliant infrastructure for new offices including servers and network devices inc. VPNs• Liaising with account managers and clients• Writing LWIs & change requests

Activation Engineer

• May 2015 - Mar 2016

• Maintaining and troubleshooting network and video infrastructure across two data centres and hundreds of customer sites• Provide 2nd and 3rd Line technical support via email, remote access, video conference and site visits• Managing my own support tasks and keeping customers updated on the progress of their support tickets until resolved• Documenting repair procedures and creating ‘how to’ guides to optimise the team’s productivity • Maintaining and troubleshooting network and video infrastructure across two data centres and hundreds of customer sites• Provide 2nd and 3rd Line technical support via email, remote access, video conference and site visits• Managing my own support tasks and keeping customers updated on the progress of their support tickets until resolved• Documenting repair procedures and creating ‘how to’ guides to optimise the team’s productivity

IT Technician

• Oct 2013 - May 2015

• Providing technical support via telephone, email, remote access and in person across Europe• Managing my own support tasks and keeping users updated on the progress of their support tickets until resolved using the in-house helpdesk system• Managing networks – configuring switches, configuring wireless access points, troubleshooting connectivity issues and patching• Managing backups• Hardware maintenance, repair, installation and configuration• User administration via Active Directory• Mentoring apprentices

Vehicle Data Researcher

• Dec 2011 - Oct 2013

Claims Adjuster / Engineer

• Aug 2007 - Aug 2011

Technician

• Aug 2003 - Aug 2007