School Technician II

• Dec 2022 - Present

Provides end-user support to school-based staff and students on a variety of computer hardware, software, and peripherals to include laptops, desktops, projectors, interactive whiteboards, and phones. Assists school-based staff in troubleshooting a variety of electronic problems. Assists technology staff in diagnosing and resolving network problems. Installs and updates computer hardware and software. Maintains electronic records of work orders, inventory, and tasks. Contributes to physical inventories with division staff. Organizes equipment in schools to maximize space, efficiency, and productivity of staff and students. Collaborates with other technology staff on relevant group tasks. All other related duties as assigned. Show less

IT Technician

IT Technician

• Sep 2017 - Present

Repaired, wiped, and refurbished donated computers, tablets, phones and other miscellaneous electronics. Increased production by 100%. Helped manage a department of associates, and opened and closed a storefront. Provided excellent customer service with technical questions and support as well as repairs. Helped other associates with technical problems. Responsible for the setup, troubleshooting, and breakdown of desktop SOHO active displays. Worked with Spiceworks ticketing system. Offered technical support to customers and associates both in person and over the phone. Show less