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5.0

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Sallie Damron

Tom is smart, reliable and a pleasure to work with; he helps IZ-ON gain the cooperation of one of our most important partners (typically at my last-minute request). Tom and I have worked together in some fairly stressful situations that required immediate action and Tom is ALWAYS on it. I believe the best thing about Tom is his ability to keep his sense of humor during crisis mode. He is truly a phenomenal professional.

Steven Bluford

I had the pleasure of working with Tom for several years and counted him as a valuable problem solver. He is results driven and always maintains a positive attitude. He is able to manage people well, and communicate both friendly and effectively, even in severe stress situations. Tom's ability to thoughtfully employ his many technical and management skills to a task always impressed me. He is both creative and passionate and he brings a high level of effort to everything he pursues making him a great addition to any team!

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Credentials

  • Lean Six Sigma White Belt
    Acuity Institute
  • Microsoft Certified Systems Engineer NT 4.0
    Microsoft

Experience

    • United Kingdom
    • IT Services and IT Consulting
    • Senior Technical Account Engineer
      • Sep 2012 - Present

      PRN has changed their name to IZON Media

    • Technical Account Engineer
      • 2007 - Oct 2012

    • Technical Account Engineer
      • Jun 2007 - Sep 2012

      Technical liaison and third level support for the Wal-Mart account

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Store Server Team Lead
      • Mar 2003 - Jun 2007

      Responsible for second and third level support over 24,000 Windows Operating System servers Extensive experience with root cause investigation Strong Windows command line skills and network troubleshooting Responsible for working directly with multiple support teams, vendors and various levels of management. Compucom training program, support processes and documentation War Room support Identify stabilization issues and work with the appropriate teams to maximize system availability. Wrote WMI scripts utilizing VBScript

    • Telecommunications
    • 1 - 100 Employee
    • Data Center Manager on Duty
      • 2001 - 2002

      Responsible for all operations and problem resolutions while on duty. Responsible for all personnel on duty in the Enterprise Command Center. Crisis management. Experienced in communicating with both upper management and high level customer management. Responsible for all operations and problem resolutions while on duty. Responsible for all personnel on duty in the Enterprise Command Center. Crisis management. Experienced in communicating with both upper management and high level customer management.

    • Telecommunications
    • 1 - 100 Employee
    • Enterprise Change Manager
      • 2000 - 2001

      Coordinated all changes affecting multiple environments in the data center with the environments affected, upper management and the customers. Received additional technical and theory training in Network, Midrange and Mainframe environments. Coordinated all changes affecting multiple environments in the data center with the environments affected, upper management and the customers. Received additional technical and theory training in Network, Midrange and Mainframe environments.

Education

  • Oklahoma State University

Community

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