Tom MacArthur
Past President/Education Committee Chair at Washington Association of Mortgage Professionals- Claim this Profile
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Bio
Cindy Harrison-King
Tom is one of the best sales professionals I have had the privilege to work with. I first professionally partnered with Tom during our time together at Chase, after seeing what he brought to the table and the value-add for the clients I continued to partner with him as a resource when I moved on to other companies. Tom truly is an expert in his chosen field. Not only does he know his own product inside and out but also keeps abreast of the changing regulations/guidelines, what the competition has to offer, so that he can be a true problem solver and resource for his clients. He is as comfortable in the C-Suite as in the break room, working with business owners/CEOs/Presidents to processors and loan officers. He works well with all personality types and has a "strong chin", even when faced with the toughest "type A". Tom's pride and conviction in his professionalism and support of his product/company is unparalleled. I have never seen him leave a meeting without asking for either a follow-up meeting and/or that client's business. Some of the words that come to mind are energetic, tireless, passion for his work and expertise. *Presentation Skills. Whether he is doing a power point, using a chalkboard, if he has a captive audience...watch out. *Tom is an excellent listener, knows just what questions to ask, probes deeply so he can solve the underlying issues. *Solution skills. In the mortgage industry 90% of your job is to trouble shoot and triage, he 'saves deals' all day, every day. If there is something he doesn't have or know, he will be the ultimate resource and find it quickly for you. *Work Ethic. When we met in 1998 the industry was moving away from local fulfillment centers to centralized. Due to this we were all pushed out of our branches and worked from our homes. While others floundered Tom not only proved that he could succeed in this new environment but thrived. Did I mention that he is driven. On top of all the above he lives for his work, while others may call it a day at 5 or 6 he will still be out there at 7 or 8 if a client needs him. Tom is also exceptional with 'sundown', returning all phone calls and emails by the end of the business day. He is one of the best at networking, account/territory penetration and earning the loyalty of his clients. Tom has been, is and will be successful in any sales capacity, especially when it comes to B2B and F2F. Cindy Harrison-King
Christine M. Cruz
I had the pleasure of working with Tom MacArthur at Impac Mortgage where he was an Account Executive. Tom has such a great rapport with each of his clients who put their trust in his hands to help them along the mortgage process. Tom is extremely knowledgeable and worked well with his underwriting team to make the dreams of his clients come true.
Cindy Harrison-King
Tom is one of the best sales professionals I have had the privilege to work with. I first professionally partnered with Tom during our time together at Chase, after seeing what he brought to the table and the value-add for the clients I continued to partner with him as a resource when I moved on to other companies. Tom truly is an expert in his chosen field. Not only does he know his own product inside and out but also keeps abreast of the changing regulations/guidelines, what the competition has to offer, so that he can be a true problem solver and resource for his clients. He is as comfortable in the C-Suite as in the break room, working with business owners/CEOs/Presidents to processors and loan officers. He works well with all personality types and has a "strong chin", even when faced with the toughest "type A". Tom's pride and conviction in his professionalism and support of his product/company is unparalleled. I have never seen him leave a meeting without asking for either a follow-up meeting and/or that client's business. Some of the words that come to mind are energetic, tireless, passion for his work and expertise. *Presentation Skills. Whether he is doing a power point, using a chalkboard, if he has a captive audience...watch out. *Tom is an excellent listener, knows just what questions to ask, probes deeply so he can solve the underlying issues. *Solution skills. In the mortgage industry 90% of your job is to trouble shoot and triage, he 'saves deals' all day, every day. If there is something he doesn't have or know, he will be the ultimate resource and find it quickly for you. *Work Ethic. When we met in 1998 the industry was moving away from local fulfillment centers to centralized. Due to this we were all pushed out of our branches and worked from our homes. While others floundered Tom not only proved that he could succeed in this new environment but thrived. Did I mention that he is driven. On top of all the above he lives for his work, while others may call it a day at 5 or 6 he will still be out there at 7 or 8 if a client needs him. Tom is also exceptional with 'sundown', returning all phone calls and emails by the end of the business day. He is one of the best at networking, account/territory penetration and earning the loyalty of his clients. Tom has been, is and will be successful in any sales capacity, especially when it comes to B2B and F2F. Cindy Harrison-King
Christine M. Cruz
I had the pleasure of working with Tom MacArthur at Impac Mortgage where he was an Account Executive. Tom has such a great rapport with each of his clients who put their trust in his hands to help them along the mortgage process. Tom is extremely knowledgeable and worked well with his underwriting team to make the dreams of his clients come true.
Cindy Harrison-King
Tom is one of the best sales professionals I have had the privilege to work with. I first professionally partnered with Tom during our time together at Chase, after seeing what he brought to the table and the value-add for the clients I continued to partner with him as a resource when I moved on to other companies. Tom truly is an expert in his chosen field. Not only does he know his own product inside and out but also keeps abreast of the changing regulations/guidelines, what the competition has to offer, so that he can be a true problem solver and resource for his clients. He is as comfortable in the C-Suite as in the break room, working with business owners/CEOs/Presidents to processors and loan officers. He works well with all personality types and has a "strong chin", even when faced with the toughest "type A". Tom's pride and conviction in his professionalism and support of his product/company is unparalleled. I have never seen him leave a meeting without asking for either a follow-up meeting and/or that client's business. Some of the words that come to mind are energetic, tireless, passion for his work and expertise. *Presentation Skills. Whether he is doing a power point, using a chalkboard, if he has a captive audience...watch out. *Tom is an excellent listener, knows just what questions to ask, probes deeply so he can solve the underlying issues. *Solution skills. In the mortgage industry 90% of your job is to trouble shoot and triage, he 'saves deals' all day, every day. If there is something he doesn't have or know, he will be the ultimate resource and find it quickly for you. *Work Ethic. When we met in 1998 the industry was moving away from local fulfillment centers to centralized. Due to this we were all pushed out of our branches and worked from our homes. While others floundered Tom not only proved that he could succeed in this new environment but thrived. Did I mention that he is driven. On top of all the above he lives for his work, while others may call it a day at 5 or 6 he will still be out there at 7 or 8 if a client needs him. Tom is also exceptional with 'sundown', returning all phone calls and emails by the end of the business day. He is one of the best at networking, account/territory penetration and earning the loyalty of his clients. Tom has been, is and will be successful in any sales capacity, especially when it comes to B2B and F2F. Cindy Harrison-King
Christine M. Cruz
I had the pleasure of working with Tom MacArthur at Impac Mortgage where he was an Account Executive. Tom has such a great rapport with each of his clients who put their trust in his hands to help them along the mortgage process. Tom is extremely knowledgeable and worked well with his underwriting team to make the dreams of his clients come true.
Cindy Harrison-King
Tom is one of the best sales professionals I have had the privilege to work with. I first professionally partnered with Tom during our time together at Chase, after seeing what he brought to the table and the value-add for the clients I continued to partner with him as a resource when I moved on to other companies. Tom truly is an expert in his chosen field. Not only does he know his own product inside and out but also keeps abreast of the changing regulations/guidelines, what the competition has to offer, so that he can be a true problem solver and resource for his clients. He is as comfortable in the C-Suite as in the break room, working with business owners/CEOs/Presidents to processors and loan officers. He works well with all personality types and has a "strong chin", even when faced with the toughest "type A". Tom's pride and conviction in his professionalism and support of his product/company is unparalleled. I have never seen him leave a meeting without asking for either a follow-up meeting and/or that client's business. Some of the words that come to mind are energetic, tireless, passion for his work and expertise. *Presentation Skills. Whether he is doing a power point, using a chalkboard, if he has a captive audience...watch out. *Tom is an excellent listener, knows just what questions to ask, probes deeply so he can solve the underlying issues. *Solution skills. In the mortgage industry 90% of your job is to trouble shoot and triage, he 'saves deals' all day, every day. If there is something he doesn't have or know, he will be the ultimate resource and find it quickly for you. *Work Ethic. When we met in 1998 the industry was moving away from local fulfillment centers to centralized. Due to this we were all pushed out of our branches and worked from our homes. While others floundered Tom not only proved that he could succeed in this new environment but thrived. Did I mention that he is driven. On top of all the above he lives for his work, while others may call it a day at 5 or 6 he will still be out there at 7 or 8 if a client needs him. Tom is also exceptional with 'sundown', returning all phone calls and emails by the end of the business day. He is one of the best at networking, account/territory penetration and earning the loyalty of his clients. Tom has been, is and will be successful in any sales capacity, especially when it comes to B2B and F2F. Cindy Harrison-King
Christine M. Cruz
I had the pleasure of working with Tom MacArthur at Impac Mortgage where he was an Account Executive. Tom has such a great rapport with each of his clients who put their trust in his hands to help them along the mortgage process. Tom is extremely knowledgeable and worked well with his underwriting team to make the dreams of his clients come true.
Credentials
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Washington State Designated Mortgage Broker
Washington State Department of Financial InstitutionsJul, 2018- Sep, 2024 -
Washington State Mortgage Loan Originator
Washington State Department of Financial InstitutionsJan, 2016- Sep, 2024
Experience
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Washington Association of Mortgage Professionals
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United States
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Banking
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1 - 100 Employee
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Past President/Education Committee Chair
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Jan 2023 - Present
Volunteer
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2022 Immediate Past President/Education Committee Chair
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Jan 2022 - Dec 2022
Volunteer
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2021 President
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Jan 2021 - Dec 2021
Volunteer
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2020 President Elect
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Jan 2020 - Dec 2020
Volunteer
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2019 Secretary
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Jan 2019 - Dec 2019
Volunteer
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2018 Director
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Jan 2018 - Dec 2018
Volunteer
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Washington State Department of Financial Institutions
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United States
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Government Administration
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1 - 100 Employee
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Designated Mortgage Broker
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Jul 2018 - Present
As a Washington State Designated Mortgage Broker I'm currently providing regulatory oversight and guidance for five independent mortgage brokers. As a Washington State Designated Mortgage Broker I'm currently providing regulatory oversight and guidance for five independent mortgage brokers.
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Motto Mortgage Group (NMLS# 1735418)
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United States
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Financial Services
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1 - 100 Employee
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Mortgage Loan Originator (NMLS# 1206793)
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Jun 2018 - Present
Motto Mortgage is an innovative, first of a kind, franchising model redefining the way mortgage loans are being transacted and delivered. Motto Mortgage has the size, scope, scalability, and support similar to a large national mortgage lender; with the flexibility, autonomy, service levels, and pricing of a local mortgage broker. Win-win! Each Motto Mortgage franchise location is independently owned, operated and licensed. Motto Mortgage Group (NMLS# 1735418) in Edmonds, WA. Motto Mortgage is an innovative, first of a kind, franchising model redefining the way mortgage loans are being transacted and delivered. Motto Mortgage has the size, scope, scalability, and support similar to a large national mortgage lender; with the flexibility, autonomy, service levels, and pricing of a local mortgage broker. Win-win! Each Motto Mortgage franchise location is independently owned, operated and licensed. Motto Mortgage Group (NMLS# 1735418) in Edmonds, WA.
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Orion Lending
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United States
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Banking
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100 - 200 Employee
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Account Executive
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Nov 2017 - Jun 2018
Orion Lending's (NMLS #237341) mission is to be the leading nationwide provider of residential mortgage products. We will achieve this by exceeding the expectations of our broker partners while meeting the needs of their clients and referral sources. All of our long-term strategies and short-term actions will be molded by a set of core values that are shared by each and every associate of Orion Lending. Orion Lending's (NMLS #237341) mission is to be the leading nationwide provider of residential mortgage products. We will achieve this by exceeding the expectations of our broker partners while meeting the needs of their clients and referral sources. All of our long-term strategies and short-term actions will be molded by a set of core values that are shared by each and every associate of Orion Lending.
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Impac Mortgage Corp.
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United States
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Financial Services
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200 - 300 Employee
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Account Executive - Wholesale/Correspondent
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Jul 2017 - Nov 2017
Licensed in over 40 states, Impac Mortgage Corp. (NMLS #128231) is subsidiary of Impac Mortgage Holding, Inc. (NYSE: IMH). We are a national leader in B2B lending with a long heritage of building successful relationships. Established in 1995, Impac Mortgage Holding, Inc. is a servicer of government-sponsored enterprise and government-insured loans and has built its success by delivering a wide array of mortgage products to help our clients stay at the forefront of the marketplace. Licensed in over 40 states, Impac Mortgage Corp. (NMLS #128231) is subsidiary of Impac Mortgage Holding, Inc. (NYSE: IMH). We are a national leader in B2B lending with a long heritage of building successful relationships. Established in 1995, Impac Mortgage Holding, Inc. is a servicer of government-sponsored enterprise and government-insured loans and has built its success by delivering a wide array of mortgage products to help our clients stay at the forefront of the marketplace.
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Newfi Wholesale
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United States
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Financial Services
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1 - 100 Employee
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Regional Account Executive
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Jan 2017 - Jul 2017
Newfi Wholesale (formerly Blustream Lending) - NMLS# 1231327 - is a wholesaler funded by industry veterans and managed by a team of mortgage professionals with deep experience in the wholesale market. We are committed to providing our broker partners with aggressive loan programs, efficient technology and an attractive price point to help them grow their business and close more loans. Newfi Wholesale (formerly Blustream Lending) - NMLS# 1231327 - is a wholesaler funded by industry veterans and managed by a team of mortgage professionals with deep experience in the wholesale market. We are committed to providing our broker partners with aggressive loan programs, efficient technology and an attractive price point to help them grow their business and close more loans.
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Movement Mortgage, LLC
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United States
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Banking
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Senior Mortgage Loan Officer
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Dec 2015 - Jan 2017
Movement Mortgage Mission Statement: We exist to love and value people by leading a movement of change in industries, corporate cultures and communities. Movement has grown from a small team of 4 to over 3,000 employees with more than 350 locations across 40 states. Inc. Magazine recognized Movement Mortgage as the fastest-growing mortgage bank in the country. Movement Mortgage Mission Statement: We exist to love and value people by leading a movement of change in industries, corporate cultures and communities. Movement has grown from a small team of 4 to over 3,000 employees with more than 350 locations across 40 states. Inc. Magazine recognized Movement Mortgage as the fastest-growing mortgage bank in the country.
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Banner Bank
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United States
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Banking
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700 & Above Employee
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Residential Mortgage Loan Officer
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May 2014 - Nov 2015
Founded in 1890, Banner Bank is a Washington state chartered commercial bank and a subsidiary of Banner Corporation, a $5.1 billion bank holding company. Headquartered in Walla Walla, Washington, Banner Bank began expanding its service area throughout the Pacific Northwest in the 1960's. Today, we operate 85 full service branches and 7 loan offices in 28 counties in Washington, Oregon, and Idaho. Founded in 1890, Banner Bank is a Washington state chartered commercial bank and a subsidiary of Banner Corporation, a $5.1 billion bank holding company. Headquartered in Walla Walla, Washington, Banner Bank began expanding its service area throughout the Pacific Northwest in the 1960's. Today, we operate 85 full service branches and 7 loan offices in 28 counties in Washington, Oregon, and Idaho.
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PRMG, Inc.
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United States
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Financial Services
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Account Executive
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Oct 2013 - Apr 2014
PRMG has established extremely strong relations with our Wall Street partners and is considered top notch in that regard. In addition to our Wall Street partners our lending capacity is virtually untapped based on PRMG’S commitment to maintaining a strong net worth and the delivery of high quality performing loans to our partners. PRMG has established extremely strong relations with our Wall Street partners and is considered top notch in that regard. In addition to our Wall Street partners our lending capacity is virtually untapped based on PRMG’S commitment to maintaining a strong net worth and the delivery of high quality performing loans to our partners.
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Impac Mortgage
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United States
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Financial Services
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200 - 300 Employee
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Account Executive
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May 2011 - Oct 2013
Impac was established in 1995 and offers a wide range of lending products. Impac's parent company, Impac Mortgage Holdings (IMH), is a publicly traded company and through its subsidiaries, offers a wide range of integrated consumer and business services within the mortgage and real estate marketplaces. Impac was established in 1995 and offers a wide range of lending products. Impac's parent company, Impac Mortgage Holdings (IMH), is a publicly traded company and through its subsidiaries, offers a wide range of integrated consumer and business services within the mortgage and real estate marketplaces.
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WaFd Bank
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United States
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Banking
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700 & Above Employee
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Branch Manager
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Apr 2009 - Apr 2011
Responsible for the daily management of the Washington Federal Savings in Bremerton, WA. Responsibilities include building branch deposits, increasing loan production, managing the Bremerton team, controlling expenses, and ensuring customer satisfaction. Since 1917, Washington Federal Savings has focused on keeping things simple. Our reputation is based on offering sensible, easy-to-use accounts and services, combined with personal attention to your financial goals. Responsible for the daily management of the Washington Federal Savings in Bremerton, WA. Responsibilities include building branch deposits, increasing loan production, managing the Bremerton team, controlling expenses, and ensuring customer satisfaction. Since 1917, Washington Federal Savings has focused on keeping things simple. Our reputation is based on offering sensible, easy-to-use accounts and services, combined with personal attention to your financial goals.
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Chase
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Netherlands
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IT Services and IT Consulting
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Wholesale Account Executive
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Jun 2008 - Mar 2009
Chase Home Lending Prime First Mortgage Account Executive. Responsible to service and manage 35 - 50 Mortgage Broker offices in the greater Puget Sound Area. Responsibilities include: generating/maintaining business relationships, technology/product/sales training, loan management, and troubleshooting.
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Wholesale Home Equity Account Executive
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Oct 1998 - May 2008
Responsible for B2B business development through prospecting and account management. Actively working with approximately 120 Home Equity accounts. Responsibilities include generating/maintaining business relationships, technology/product/sales training, loan management, troubleshooting and marketing, as well as providing professional presentations to client groups of as many as 50 people.
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Everest Mortgage
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1 - 100 Employee
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Area Sales Manager
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Oct 1997 - Oct 1998
Responsible for B2B production and sales management in the State of Washington. Overseeing four other Account Executives while personally responsible for approximately 100 wholesale accounts. Responsibilities include training, troubleshooting, hiring, goal setting, account management and marketing. Hired, trained, managed and motivated each Account Executive in a solidly producing sales region. Responsible for B2B production and sales management in the State of Washington. Overseeing four other Account Executives while personally responsible for approximately 100 wholesale accounts. Responsibilities include training, troubleshooting, hiring, goal setting, account management and marketing. Hired, trained, managed and motivated each Account Executive in a solidly producing sales region.
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Account Executive
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Mar 1995 - Oct 1997
Responsible for B2B business development through prospecting and managing approximately 100 wholesale accounts. Responsibilities include training, troubleshooting, account management and marketing. Advocated, educated, and sold new products in an emerging market. Successfully identified, developed and networked a well-defined geographical territory and a specific market demographic. Responsible for B2B business development through prospecting and managing approximately 100 wholesale accounts. Responsibilities include training, troubleshooting, account management and marketing. Advocated, educated, and sold new products in an emerging market. Successfully identified, developed and networked a well-defined geographical territory and a specific market demographic.
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Primewest Financial
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United States
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Information Technology & Services
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Retail Loan Officer
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May 1993 - Mar 1995
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Investors Mortgage
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Australia
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Financial Services
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1 - 100 Employee
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Retail Loan Officer
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Oct 1992 - May 1993
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Processor/Loan Officer
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Sep 1991 - Oct 1992
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Education
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1986 - 1991
Central Washington University
Bachelor of Arts, Communications, Public Relations, and, Broadcast Journalism -
1982 - 1986
Woodway High School
High School, General Studies
Community
