Tom Luther
Director, Channel Partnerships at OUTSOURCE CONSULTANTS, LLC- Claim this Profile
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Bio
Diane Sparks
Tom is that rare individual that manages to be the guy that seems to be everywhere. He really enjoys making business connections and helping customers. If you need to find someone for something at some time, Tom will probably know who to call for what. I know he will find success in whatever he does because he has his priorities right!
Daren Belsterli
I've worked with Tom for close to two years and during this time he earned my utmost respect. He brought many ideologies to the table that made him one of the best leaders I've worked alongside. Tom brought proactive and forwarding thinking to all those under his direction. This allowed us to outperform our competitors consistently in almost every way. His unwavering integrity and true open door policy made it and extremely positive working environment. He takes great pride in getting involved and brings to life the tenants of servant leadership in a way I never thought possible. He works with a passion that equates to living, breathing and embracing his goals. Personally, working with him has helped me develop and hone many professional skills and under his leadership many have achieved great success. The driven and ardent mindset Tom possesses will make him an asset not only to the organization he works for but also those individuals fortunate enough to work with him.
Diane Sparks
Tom is that rare individual that manages to be the guy that seems to be everywhere. He really enjoys making business connections and helping customers. If you need to find someone for something at some time, Tom will probably know who to call for what. I know he will find success in whatever he does because he has his priorities right!
Daren Belsterli
I've worked with Tom for close to two years and during this time he earned my utmost respect. He brought many ideologies to the table that made him one of the best leaders I've worked alongside. Tom brought proactive and forwarding thinking to all those under his direction. This allowed us to outperform our competitors consistently in almost every way. His unwavering integrity and true open door policy made it and extremely positive working environment. He takes great pride in getting involved and brings to life the tenants of servant leadership in a way I never thought possible. He works with a passion that equates to living, breathing and embracing his goals. Personally, working with him has helped me develop and hone many professional skills and under his leadership many have achieved great success. The driven and ardent mindset Tom possesses will make him an asset not only to the organization he works for but also those individuals fortunate enough to work with him.
Diane Sparks
Tom is that rare individual that manages to be the guy that seems to be everywhere. He really enjoys making business connections and helping customers. If you need to find someone for something at some time, Tom will probably know who to call for what. I know he will find success in whatever he does because he has his priorities right!
Daren Belsterli
I've worked with Tom for close to two years and during this time he earned my utmost respect. He brought many ideologies to the table that made him one of the best leaders I've worked alongside. Tom brought proactive and forwarding thinking to all those under his direction. This allowed us to outperform our competitors consistently in almost every way. His unwavering integrity and true open door policy made it and extremely positive working environment. He takes great pride in getting involved and brings to life the tenants of servant leadership in a way I never thought possible. He works with a passion that equates to living, breathing and embracing his goals. Personally, working with him has helped me develop and hone many professional skills and under his leadership many have achieved great success. The driven and ardent mindset Tom possesses will make him an asset not only to the organization he works for but also those individuals fortunate enough to work with him.
Diane Sparks
Tom is that rare individual that manages to be the guy that seems to be everywhere. He really enjoys making business connections and helping customers. If you need to find someone for something at some time, Tom will probably know who to call for what. I know he will find success in whatever he does because he has his priorities right!
Daren Belsterli
I've worked with Tom for close to two years and during this time he earned my utmost respect. He brought many ideologies to the table that made him one of the best leaders I've worked alongside. Tom brought proactive and forwarding thinking to all those under his direction. This allowed us to outperform our competitors consistently in almost every way. His unwavering integrity and true open door policy made it and extremely positive working environment. He takes great pride in getting involved and brings to life the tenants of servant leadership in a way I never thought possible. He works with a passion that equates to living, breathing and embracing his goals. Personally, working with him has helped me develop and hone many professional skills and under his leadership many have achieved great success. The driven and ardent mindset Tom possesses will make him an asset not only to the organization he works for but also those individuals fortunate enough to work with him.
Experience
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OUTSOURCE CONSULTANTS, LLC
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United States
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Director, Channel Partnerships
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Jun 2022 - Present
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Thomas Luther Group, LLC
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United States
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Outsourcing/Offshoring
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Owner
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Jan 2018 - Present
Are you tired of lackluster results and hearing the same repetitive strategies from consultants? If you are, what are you actively doing differently? The same old, same old isn't going to take you and your organization to the next level. You need two things immediately. The Truth and The Results. The Thomas Luther Group brings you the honesty and impact you need, right now! We bring 16 years of background in the world of Operations, Sales/Business Development and Relationship Management to your table. Our energy and efforts will focus around 4 key components that must be maintained and cared for at all times: -Fiscal Excellence (Profit Margin Improvement) -Client Performance & Value (Performance Improvement Strategy & Added Value Definition) -Culture (Development of your employees and the impact that has on attendance and retention) -Community (Creation of Philanthropic strategy that will impact your public image & recruiting) Within those 4 key areas, lie vital activities that if cared for, can your take your company to the next level with performance, profitability and reputation. Specifically, our areas of expertise include helping your organization with the following: Cultural Outlook: -Cultural Assessment & Retention Strategy Creation -Employee Engagement Strategies -Balanced Scorecard Creation Exposure Services: -Branding & Promotional Strategy -Insights/Customer Strategy -Social Media Identity & Strategy Growth Services: -Tactical & Strategic Client Review and Growth Proposals -Performance Analysis and Value Prop Creation -Sales & Operational Capabilities Review & Solutioning Talent Management Exposure Services: -Performance Management & Enhancement Strategies -Leadership Development Curriculum -Organizational Development & Design Show less
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ACLIVITI
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Client Director
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Feb 2021 - Jun 2022
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People At Your Service
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United States
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Business Consulting and Services
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1 - 100 Employee
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Vice President Operations
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Sep 2020 - Jun 2022
It's simple! People At Your Service provides companies in the SMB range a chance to have an executive salesforce on their behalf! We're industry agostic and helping companies in the Tri-State improve and grow one day at at time! In addition to sales and business development, we're focused on fractional leadership and business process outsourcing-Customer Service, Accounting and Finance, Staffing Solutions and Human Resource Functions. It's simple! People At Your Service provides companies in the SMB range a chance to have an executive salesforce on their behalf! We're industry agostic and helping companies in the Tri-State improve and grow one day at at time! In addition to sales and business development, we're focused on fractional leadership and business process outsourcing-Customer Service, Accounting and Finance, Staffing Solutions and Human Resource Functions.
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RDI Corporation
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Vice President, Business Development & Customer Care
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Dec 2016 - Jan 2018
At RDI Corporation, we believe in winning smart by providing customized, yet highly strategic solutions. We believe in teamwork, which is why our family of companies is a mix of cognizant, strategic, resilient, and passionate individuals, each with a unique skill set that contributes to the end goal: Winning. RDI offers solutions for all your business needs and we’ve got the players to get it done. From digital marketing to call center services, research and development to IT support, RDI Corporation is equipped with the tools you need to solve even the biggest challenges. Our family of award-winning of brands, RDI/A Digital, RDI Intuitive Technical, SIRS, and RDI Connect, are unique in that they are not only capable of understanding shifts in individual industries and trends, but can also be used in tandem with each other. Because of that, we can solve any problem, overturn any roadblock, and get you to where you need to be. Show less
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Startek
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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SR Director/GM Contact Center Operations
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Aug 2012 - Dec 2016
STARTEK provides multiple strategic offerings, which include social media response/monitoring, professional services consulting, customer journey evaluation, retail assessments, mystery shopping, and reporting suites. We offer a variety of core capabilities including voice, chat, email and IVR interactions. STARTEK provides multiple strategic offerings, which include social media response/monitoring, professional services consulting, customer journey evaluation, retail assessments, mystery shopping, and reporting suites. We offer a variety of core capabilities including voice, chat, email and IVR interactions.
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Vantiv
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United States
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Financial Services
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300 - 400 Employee
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Director of Contact Center Operations
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Aug 2011 - Aug 2012
Vantiv is a leading, integrated payment processor differentiated by a single, proprietary technology platform. We build strategic partnerships with our customers, helping them become more efficient, more secure and more successful. Vantiv is the third largest merchant acquirer and the largest PIN debit acquirer based on number of transactions in the U.S. The company’s growth strategy includes expanding further into high growth payment segments such as prepaid, ecommerce, mobile and information solutions and attractive verticals such as business-to-business, government and healthcare. Show less
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Servicom
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United States
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Telecommunications
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200 - 300 Employee
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Site Director
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May 2010 - Aug 2011
Responsible for the fiscal development and developmental growth of employees supporting initiatives for clients including Comcast, All-State, General Motors Consistently met and exceeded our P&L goals thru change management and six-sigma related initiatives. Improved GP% on an average of 19% month over month in 2010-2011 Responsible for the fiscal development and developmental growth of employees supporting initiatives for clients including Comcast, All-State, General Motors Consistently met and exceeded our P&L goals thru change management and six-sigma related initiatives. Improved GP% on an average of 19% month over month in 2010-2011
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GE Capital
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United States
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Financial Services
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700 & Above Employee
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Operations Manager-GE Capital
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Jul 2004 - May 2010
Led and Developed 32 Escalation Specialists supporting 8 servicing sites & 1500 customer service representatives Developed and facilitated customer centric empowerment program focused on customer experience and quality of service Consistently met and exceeded business expectations around average handle time, average speed of answer, voice of customer results E-Payment/E-Service Access-Developed and owned a process on providing system access to all 1,500 frontline associates Payment Processing: Developed & owned green belt process around reduction of payment defects Show less
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Education
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2005 - 2008
Xavier University
MBA -
2000 - 2004
Mount St. Joseph University
Bachelor of Science, Business Administration -
Archbishop Moeller High School
Community
