Experience

AgilOne

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• VP, Services

  • Mar 2019 - Present

  Led the Professional Services team, growing it from 14 to 36 technical, client facing professionals, including establishment of the EMEA group (based in London and Istanbul) as well as offshore Manila and Hyderabad teams. Greatly increased team skill level via a sustained focus on quality hiring. Rationalized the team to form Practice Groups focused respectively on US, EU, Sustaining, Migrations, and Data Science/Machine Learning. Deployed new software and processes to enable systematic, auditable Services team revenue recognition, utilization metrics, delivery measurement, and P&L. Increased focus on Project Management aspects of client delivery and ensured continuous ownership of implementations from start to finish. Rolled out a formal Services SOW Scoping process to track request completion and ensure consistent scoping across the global team. Led creation of PS-owned automation tooling to push configurations across environments for team efficiency purposes.

• Sr. Director of Technical and Data Science Services

  • Aug 2016 - Feb 2019



GoodData

• United States
• Software Development
• 200 - 300 Employee

• Senior Director, Customer Success

  • Jan 2016 - Jul 2016

  Grew Customer Success professional services team from 1 to 8 technical, customer-facing professionals, focusing on driving adoption, customer retention, and distribution of best practices. Developed, launched, and sold the Guided Implementation program as well as the Success Advisory ongoing sustainment program to ensure long term customer success with the GoodData platform. Established data visualization consultancy. Partnered with Account Management sales team over 3+ years to continually drive ever increasing renewals quarters.

• Director, Customer Success

  • Sep 2012 - Dec 2015



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Manager

  • Jul 2006 - Sep 2012

  Manager with over nine years of experience in custom application development, primarily in the financial services industry. Skilled in building and managing technical teams. Hands-on technologist. Domain experience includes loan level mortgage-backed security analytics platforms and equity and fixed-income trading systems. Specialties: - General skills: Project management, solution architecture, and custom application development coupled with deep capital markets knowledge and customer-facing presentation skills. Comprehensive relational database experience. Hands-on experience in 3-tier, thick-client, and web-based application design and development. - Technical experience: SQL Server, T-SQL, C# .NET, VB .NET, Java, J2EE, Java Struts, Hibernate, SSIS, Oracle, Sybase, TIBCO Rendezvous, ETL, Linux, Unix Selected Experience: Major Commercial Bank – Led multiple data analysis and web-based reporting teams assisting in a very large wholesale banking merger. Teams' responsibilities included construction of systems to schedule online customers for credential migration to the go-forward platform, holistically track integration-related customer communications, and perform master account conversion data reporting. Fixed-Income Asset Manager – Project manager and architect of a proprietary mortgage-backed security analytics platform and its custom loan level database backend. Government-Sponsored Mortgage Agency – Project manager responsible for the development of a custom application to calculate and track fees assessed to underperforming mortgage servicers of the client’s loan portfolio. Large Insurance/Banking Firm – Performed business and vendor analysis to develop a target operating model, application architecture, project roadmap, and solution vendor list for back office operations of investments division.



Random Walk Computing

• Software Development

• Consultant

  • Jun 2003 - Jul 2006

  Major International Bank – Led design and development of custom fixed-income and derivatives analytics platform used to hedge mortgage pipeline. Global Asset Manager – Led development and business analysis for major modules of custom multi-currency equity trading system. Large Retail Brokerage – Performed analysis work and development to enhance fixed-income trading system. Major International Bank – Led design and development of custom fixed-income and derivatives analytics platform used to hedge mortgage pipeline. Global Asset Manager – Led development and business analysis for major modules of custom multi-currency equity trading system. Large Retail Brokerage – Performed analysis work and development to enhance fixed-income trading system.