Tomislav Martić
Technical Support Specialist at tvbeat- Claim this Profile
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English Full professional proficiency
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Croatian Native or bilingual proficiency
Topline Score
Bio
Jeff Ruedger
Tomislav was a great co-worker. He was dependable and always striving for personal improvement. He was never afraid to take on difficult challenges and better his skill set.
Jeff Ruedger
Tomislav was a great co-worker. He was dependable and always striving for personal improvement. He was never afraid to take on difficult challenges and better his skill set.
Jeff Ruedger
Tomislav was a great co-worker. He was dependable and always striving for personal improvement. He was never afraid to take on difficult challenges and better his skill set.
Jeff Ruedger
Tomislav was a great co-worker. He was dependable and always striving for personal improvement. He was never afraid to take on difficult challenges and better his skill set.
Credentials
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Endpoint Security
CiscoMay, 2022- Sep, 2024 -
Introduction to Cybersecurity
CiscoMay, 2022- Sep, 2024 -
Learning Linux Command Line
LinkedInNov, 2020- Sep, 2024 -
SQL Essential Training
LinkedInNov, 2020- Sep, 2024
Experience
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tvbeat
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United Kingdom
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Broadcast Media Production and Distribution
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1 - 100 Employee
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Technical Support Specialist
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Jul 2022 - Present
Diagnose and independently manage customer-reported issues related to the tvbeat platform Oversee resolution of all technical issues coming from customers including high-urgency issues requiring Engineering assistance Provide an initial 1st line response to the customer all the way through triaging technical issues to Tier 2/3 engineering Prioritise and manage several open issues and various priorities at the same time Ensure SLA obligations with customers are observed and met Write support documentation/articles to enable our customers to self-serve and reduce inbound tickets Contribute to and build internal resources to improve the efficiency of the support team When applicable, escalate critical incidents directly to the Support manager and on-call engineering team Work closely with the internal technology team to stay up to date on product features, changes, and issueseansing and storage, in addition to conceptual, logical, and physical data modeling.
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Touch Support, Inc.
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Linux Support Technican
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Sep 2018 - Nov 2019
Linux support technician: Working with customers through various support channels such as tickets, live chat, and phone calls. Domain management, Relaying server-specific client configuration options, Service monitoring reactionary items (contacting data center or following emergency reaction policies). Password resets. Troubleshooting DNS issues. System log investigation. Phishing or malicious content investigation. Account service technician: Correspond with customers and resolve their billing issues and queries. Update and maintain billing records and documentation every day. Maintain invoice records and support documents. Collaborate with other departments to cater to customer needs. Evaluate, analyze and verify dates of service and billed amounts. Prepare billing packets within 24 hours for Quality Review. Chatting with customers about solutions for new products.
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Customer Service Representative
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Mar 2015 - Jul 2015
Answer incoming calls and respond to customer's emails. Management and resolve customer complaints. Sell products and place customer orders in the system. Identify and escalate issues to the supervisors. Provide product and service information to customers. Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering service and product questions through chat and phone calls. Answer incoming calls and respond to customer's emails. Management and resolve customer complaints. Sell products and place customer orders in the system. Identify and escalate issues to the supervisors. Provide product and service information to customers. Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering service and product questions through chat and phone calls.
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Education
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Faculty of Electrical Engineering, Computer Science and Information Technology Osijek
Informatics
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