Experience

Orbico Croatia

• Croatia
• Manufacturing
• 100 - 200 Employee

• Customer Service Team Lead

  • Jan 2022 - Present

  • Manager of 9 people• Implementation of processes for new Logistic tools (WMS, ERP, SFA)• Recruiting new employees• Lead for decisions regarding multinational orders and shipping decisions• Managing of budgets• Multinational collaboration with top world principals (ELC, COTY, PUIG…)

• Customer Service Supervisor

  • Aug 2020 - Jan 2022

  • Supervising 5 employees• Developing Leadership skills• Navision 2009 new processes lead• Implementation of EDI billing • WMS process lead• Implementing new features in Navision 2009• Manager of Orders, Shipping & Billing

• Customer Service Specialist

  • Jun 2016 - Aug 2020

  • Primary contact for Orders, Shipping & Billing• Implementation of EDI orders• Mentoring new employees• Working in an international organization• Organizing shipping for South Europe• Key user for Navision 2009• Education of users in Navision 2009• Setup of new processes for WMS, SFA & Navision

• Sales Representative

  • May 2013 - Jun 2016

  • Opening of new market for Wella Professionals• Working with retail beauty salons• Sales and Merchandising• Covering whole Croatian market• Organizing events

• Logistics Specialist

  • Mar 2009 - May 2013

  • Organization of delivery to customers• Orders, billing and invoice management• International shipping• Working with DM, Muller, Iris• Collaborated with suppliers from all over the world

• Customer Service Assistant

  • Mar 2007 - Mar 2009

  • Organization of shipping• Orders, billing and invoice management

• Delivery Driver

  • Jul 2006 - Feb 2007

  • Delivery driver for packages covering Croatia• Gained knowledge of retail shops and business

• Warehouse Supervisor

  • Jan 2005 - Jul 2006

  • After few months working as student became Student Warehouse supervisor• In charge of 20 students• Labeling, order packaging, shipping