Experience

NauSYS

• Croatia
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Support Specialist

  • Jul 2021 - Present

  • Working as part of NauSYS Charter booking & Management System team • Current position is part of Support team with main tasks consisting of: • Administrating accounts for some of the largest Charter companies in Croatia and Worldwide • Resolving different type of tasks and issues for Partners and Clients – ranging from entering new yachts, administrating prices/discounts, bookings, checking payments/invoices. • Setting up new Charter fleets accounts in system, giving the video presentations of functionalities of the system and helping with on-boarding process for new Clients. • Providing Clients with information and solutions for their queries • Closely working with our IT and Sales departments to get the best service possible for Partners and Clients Show less



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• User administrator

  • Jul 2020 - Jun 2021

  • Worked as contractor via Cpl Recruitment – Ireland’s largest recruitment agency • Worked on user administration team for Bank of Ireland – one of biggest banks in Ireland • Position was part of Dispatcher pod with main tasks consisting of: • Creating tickets in precise and timely manner and assigning them to agents • Providing Users with information and solutions for their queries • Balancing tickets between agents, to keep them resolved in least time possible • Utilizing the ServiceNow and IBM Notes software to keep track of incoming tickets • Monitoring & Maintaining the CAMT mail Inbox Show less



Ebb & Flow Coffee Clontarf

• Barista

  • Oct 2019 - Jul 2020

  • Working with speciality coffee from Full circle roasters • Taking accurate orders and delivering drinks in a timely manner • Advising customers about retail coffee, products for home brewing • Participating in inventory management and merchandise ordering • Brewing and preparing coffee according to company standards and customers' wishes • Following HACCP procedures ensuring paperwork is complete and accurate • Working with speciality coffee from Full circle roasters • Taking accurate orders and delivering drinks in a timely manner • Advising customers about retail coffee, products for home brewing • Participating in inventory management and merchandise ordering • Brewing and preparing coffee according to company standards and customers' wishes • Following HACCP procedures ensuring paperwork is complete and accurate



Dalata Hotel Group

• Ireland
• Hospitality
• 400 - 500 Employee

• Barista

  • Jun 2019 - Oct 2019

  • Working at a busy Coffee dock at Hotel as part of a team. Providing excellent customer service. • Taking accurate orders and delivering drinks in a timely manner • Participating in inventory management and merchandise ordering • Brewing and preparing coffee according to company standards and customers' wishes • Following HACCP procedures ensuring paperwork is complete and accurate • Working at a busy Coffee dock at Hotel as part of a team. Providing excellent customer service. • Taking accurate orders and delivering drinks in a timely manner • Participating in inventory management and merchandise ordering • Brewing and preparing coffee according to company standards and customers' wishes • Following HACCP procedures ensuring paperwork is complete and accurate



Butlers Chocolates

• Ireland
• Food and Beverage Services
• 100 - 200 Employee

• Barista Supervisor

  • Jun 2018 - Jun 2019

  • Supervised the team during shifts • Efficient and secure cash handling during and at the end of shifts • Train new employees, providing important information, practice and skills • Making a supply orders, checking the papers/invoices and filing accordingly • Taking accurate orders and delivering drinks in a timely manner • Participating in inventory management and merchandise ordering • Brewing and preparing coffee according to company standards and customers' wishes • Checking delivery papers for discrepancies and helping with unloading of the goods Show less



JYSK

• Denmark
• Retail
• 700 & Above Employee

• Account Assistant

  • Nov 2015 - 2018

  • Worked in Jysk West Balkan region which is comprised of four Countries (Croatia, Slovenia, Serbia, Bosnia and Herzegovina), four different laws, procedures and languages • Manually posting incoming invoices and bank statements • Utilizing the SAP and MS Office software to keep track of all financial transactions • Booking bank statements and telephone invoices using Excel and importing into SAP • Participating in monthly and yearly closing procedures ensuring that all costs are posted in correct time period • Implementing new E-invoice procedures into SAP for automatically parking, approving and booking invoices which result in speed-up of the whole booking process • Checking that all invoices were issued by law standards Re • Filing invoices, journals, bank statements and other documents according to company standards and keeping the file room clean and in order for easy to find needed papers • Checking the payments from customers using net-banking • Communicating with vendors, senior colleagues, and management to ensure a job well done • Daily use of net-banking, Excel, Word, Power Point, Outlook and SAP • Monitoring & Maintaining the Accounting office mail Inbox Show less



Tele2

• Sweden
• Telecommunications
• 700 & Above Employee

• Customer Service Representative and Sales Advisor

  • Jan 2010 - May 2015

  • Worked to ensure all individual and team targets were met • Negotiated contracts and packages that best-suited customers' needs • Presented available services to corporate and individual clients • Conducted market and competitor analysis and compiled reports for the management • Answered queries and resolved complaints while staying professional and calm • Cold-called customers to up-sell services • Assisted in training new members of staff • Daily use of Excel, Word, Outlook and other browser based programs Show less