Front Office Manager

• Aug 2022 - Present

Front Office Manager

• May 2019 - Aug 2022

Part of the Pre-opening team of the first YOTEL in Scotland. -Successfully delivered a brand new hotel in the heart of Scotland. -Managing 9 member Front Office team (Mission Control) of the 276 bedroom hotel. -Establishing the SOPs of the department. - Finding creative solutions to IT matters related to Mission Control. Part of the Pre-opening team of the first YOTEL in Scotland. -Successfully delivered a brand new hotel in the heart of Scotland. -Managing 9 member Front Office team (Mission Control) of the 276 bedroom hotel. -Establishing the SOPs of the department. - Finding creative solutions to IT matters related to Mission Control.

Duty Manager

• Sep 2018 - May 2019

• Managing the shift an ensuring the Front Office tasks for the day are completed • Be the first point of contact in case of any issues in all departments. • Ensuring the high standard of service is provided to the guests of the hotel • Respond to guest feedback through online channels or email • Marriott Bonvoy Champion – Responsible for achieving enrolment targets Achievements Marriott Bonvoy Champion – 120% of target achieved for 2018 Check in Experience – Team Achieved 81% (Target 79%) and Top 10 of all Autograph Collection Properties for 2018 Show less

Front Desk Supervisor

• Sep 2017 - Sep 2018

Responsibilities Duty Manager - Experience as Duty manager and trained on various LSOP related to the role. The Market - Responsible for Ordering, stock count and layout of The Market. Under my supervision The Market showed profitability and exceeded goals set since opened. Printers - Responsible for ordering and maintaining the printers in the hotel. Including finding solutions of toner ordering that resulted in significant saving for the hotel. Procedures - Responsible for writing down, formatting and training out most of the Procedures on the Front Desk. Skills : Proficiency in MARSHA (including 2 weeks of training provided by Certified Marriott Trainer) Proficiency in OPERA PMS (including 2 weeks training course provided by Certified Marriott trainer) Certified First Aider Holder of Scottish Personal License Achievements Top 5 on Overall Intend to Recommend from all Courtyard by Marriott in Europe (#1 in the UK) Top 10 on Check in Experience from all Courtyard by Marriott in Europe (#1 in the UK) Show less

Operations Supervisor

• Jul 2016 - Jul 2017

Managing and Supervising the Housekeeping and Food and Beverage department. -Ensuring the cleanliness and tidiness of the hotel comply with the Marriott standards -Maximizing housekeeping productivity by analyzing productivity reports - Housekeeping and F&B supply orders -Making schedules for Housekeeping and Food and Beverages department - Conducting interviews for housekeeping department - Overseeing events held in the hotel Managing and Supervising the Housekeeping and Food and Beverage department. -Ensuring the cleanliness and tidiness of the hotel comply with the Marriott standards -Maximizing housekeeping productivity by analyzing productivity reports - Housekeeping and F&B supply orders -Making schedules for Housekeeping and Food and Beverages department - Conducting interviews for housekeeping department - Overseeing events held in the hotel