Tom Bensted

Workplace Technology Lead at Thriva Health
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Contact Information
us****@****om
(386) 825-5501
Location
Enfield, England, United Kingdom, UK

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Jessica R.

Tom is a stellar team mate and invaluable member of the Help Desk at our time together at Unruly. He is always quick with assisting on finer details of offboarding employees, taking up the mantle of managing remote office setups and support, resolving international & local support request tickets, and tidying cloud technology licenses to keep costs down.

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Credentials

  • CCNA
    Cisco
    Jul, 2014
    - Sep, 2024

Experience

  • Thriva Health
    • United Kingdom
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Workplace Technology Lead
      • Nov 2022 - Present

      I joined Thriva as their Workplace technology lead in November 2022. Since then I have taken ownership of all things End user IT; from managing our MDM, Developing and automating our helpdesk function, building an IT roadmap, and owning and completing all manner of IT projects, including AV and Networking upgrades. Taking ownership of the majority of cloud tooling within the buisness, I've been keeping this lean to improve our ROI on spend in this area, taking steps to increase security where necessary, and deprovision tools that are duplicated or little used. I'm taking a strong focus on developing our SSO integrations with Okta, automating provisioning processes wherever possible and deepening our integration with our HRIS. I'm also a founding member of our Information Security Working Group, a cross functional group that handles all matters IS related, providing insight, best practises and implementing improvements where needed, ensuring all incidents are handled through our reporting process, and helping maintain our standards. To that, I'm also playing a key role in maintaining and updating ISO27001 documentation, ensuring that our policies and process match what we are doing in practise, and implementing changes where necessary. Show less

  • Duffel
    • Technology, Information and Internet
    • 1 - 100 Employee
    • IT Lead
      • Jun 2022 - Sep 2022

      I joined Duffel in June 2022. Reporting directly to the CTO, I took ownership of all things IT at Duffel. The first project I conducted at Duffel was immediately jumping into an office move - a project that I orchestrated and conducted entirely myself, and which was completed on time and within budget - with zero impact on our users- Included in the transition was our entire Meraki networking infrastructure, and our AV infrastructure. I took the opportunity to make significant improvements in this area too. In a short period of time I was able to transition all onboarding and offboarding tasks into an IT function- something that required a lot of question asking, documentation and consolidation. I looked at where we could implement automation into this process as well. More recently I had started planning a project to transition our MDM away from Fleetsmith before it was sunsetted - with this project, I scoped our MDM solution and explored the market as to our best options, and conducted thorough testing on several alternatives- with a projected cost saving of 66% to some solutions. My position, along with 20% of Duffel, was made redundant after 2 months of tenure. Show less

  • ThousandEyes (part of Cisco)
    • United States
    • Software Development
    • 700 & Above Employee
    • Senior IT Specialist/ IT Engineer
      • Jan 2020 - Jun 2022

      I joined the Amazing ThousandEyes family at the start of 2020. I was thrown into the unique challenge of working in isolation from my colleagues on my team, as I was the first IT hire outside of the US. Nevertheless, it has so far been an enjoyable and insightful experience, as I really did become a one man band, and has led to me accomplishing much more than I'd have expected, given the timescales. A highlight of my time so far at ThousandEyes has been our office relocation project in Dublin. I single handedly managed the IT and AV portion of the office move, liaising with multiple vendors, landlords and contractors to complete this project ahead of schedule. I also took control of the onboarding process in EMEA - From stock management (including a company first of local keyboards) to running onboarding sessions so that staff didn't have to wait for a US session. I received multiple public commendations from hires on our process. In addition, I managed a cloud migration project, after the launch of AWS EC2 Mac instances, we took a strong focus on migrating some of Thousandeyes’ Mac infrastructure into EC2, leading to a huge increase in reliability, scalability and productivity, vs physical infrastructure. After several nominations from team members, I took the unofficial lead of our IT team after a management departure. This really allowed me to direct the focus of our team during this period, as I took decisions on project work on the team, balanced helpdesk work, chaired meetings and standups, and liaised with other departments to accomplish goals. We went through an exciting period of transition within the IT team, as ThousandEyes was formally acquired by Cisco - this is a great was a challenge for myself and the team, as we worked to integrate our end user computing experience into Cisco's architecture, whilst transitioning towards a focus on becoming a ‘tools and services’ team, focussing on enabling our users as best possible. Show less

  • OakNorth Bank
    • United Kingdom
    • Desktop Support Engineer (Contract)
      • Oct 2019 - Jan 2020

      After a short break from employment due to an injury, I joined OakNorth as a Desktop Support Engineer in October 2019. Working at OakNorth was incredibly valuable for me, as it gave me a good challenge working in an industry I had not worked with before (Financial Services) and allowed me to expand the breadth of technologies that I have experience with. Summary of experience: • BAU Support in a FCA regulated bank, supporting a windows environment, with O365 and AD; Zoom conferencing, Mobileiron, MEDC, Okta and Blackberry Workplace apps. • Improving user experience delivering onboarding inductions. • Working proactively to improve user experience, resolving issues prior to user impact. • Offering potential improvements to Asset management, MDM and Deployment solutions. • Delivering automated solutions to repetitive tasks, reducing workload on support staff. • Improving information security, delivering solutions to restrict personal account access to company data and machines. Show less

  • Unruly
    • United Kingdom
    • Food and Beverage Services
    • IT Support Engineer
      • Jun 2017 - Mar 2019

      I joined Unruly in June 2017 as an IT support engineer. I was hit by a bit of a culture shock as Unruly’s way of doing things is completely different to any company I’ve worked for in the past. I have learnt a huge amount in my tenure here, working in an incredibly forward thinking, technology biased company. I’ve had some amazing exposure to cutting edge technologies, and it has been a great introduction into more cloud based IT, and the challenges that come along with this. I’ve also taken on a large amount of responsibility in my role, including guiding one of the Junior IT engineers, and being the majority point of contact for 2 remote offices in Sweden and Norway, and taking ownership of most IT issues in these territories. I have also started dealing with suppliers in my role, including negotiating credit limits with suppliers, and developing our relationship with various suppliers. Summary of duties: • Deskside support of Mac and Windows estate. • Administration of cloud products, Including O365, Meraki, PRTG, Nasuni, Gsuite, and ManageEngine. • Managing IT support for remote offices in other territories. • Building and wiping IT assets using MDT, SCCM, Jamf. • Managing software licencing, and saving costs on unneeded licences. • IT Hardware ordering. • Google Meet and Crestron support, including managing iPad control hardware and software. • New starter onboarding, leaver processing, ensuring data is secure and GDPR Compliant • Support and maintenance of Crowdstrike and ESET antivirus • MDM Deployment, support and management using Google MDM • Cisco Meraki administration, UniFi switch administration • Managing small IT projects, ensuring on time delivery • Ensuring user licencing for cloud products is up to date, keeping costs down. I’ve had a really interesting time working for Unruly, and it’s shaped my view as to what kind of companies I would like to work for in the future. Show less

  • Crossrail/ATC JV (Daisy Telecommunications)
    • IT On site engineer
      • Jun 2015 - Dec 2016

      I joined ATC in June 2015 after leaving Integrations on good terms. I left in December 2016. I was employer by Daisy group, working on their Costain contract, for which I was placed on a Crossrail contract, working on a joint venture of Alstom, TSO and Costain.I joined with a good understanding of providing technical support to SMB’s, however this was my first experience of providing technical support on a corporate level. At ATC me, the IT manager and another technician look after the IT systems for around 700 users across 18 sites, at various locations from east to west London. At ATC I learnt a great deal about supporting IT for corporate clients, where there is a much more structured chain of command with regards to resolving issues with clients. I have taken part in a few projects whilst at ATC, including helping move 300 staff from an office in Blackfriars to one in Canary Wharf, I have also been a part of setting up a great deal of sites for network connectivity, and liaising with suppliers to install temporary services and network connections. I also had my first taste of management at ATC, where on occasion I have had to manage cover staff for the other members of the IT team; in this situation, I have taken the responsibility of managing the IT for the project, instructing our cover engineer on their duties for the duration of the cover. Summary of duties • Deskside and on site support of Windows • Networking support, including installation of hardware as well as cabling and patching. • Troubleshooting switches and firewalls. • Supporting a wide variety of clients from engineers working on site to CAD users in offices. • Troubleshooting servers with various roles across the network. • Supporting various aspects of Bentley CAD software. • Supporting the use of Citrix VPN’s, as well as associated RSA tokens. • Assigning calls from users and prioritising respectively. • Installation of mobile 3G units including Aerials and masts. Show less

  • Integrations (Sam Kane Ltd)
    • Technical Support Engineer
      • Aug 2014 - Jun 2015

      This was my first role in technical support. Integrations recruited me straight out of college, initially on a 3 month trial basis, which moved into a permanent positon. My time at Integrations was very fruitful, and I feel that I learned more in my tenure at Integrations than my 2 years at college. My role was mainly helpdesk based, providing remote support to clients with a variety of business areas, from super-yacht brokers to luxury hotels and educational establishments. I spent time on site with clients to diagnose and resolve issues that could not be fixed remotely. Summary of duties: • Deskside support of Windows and Mac OSX • Supporting users of Microsoft office software, including installation, migration, and maintenance. • Setup and management of Active Directory, from version 2003 to 2012. • Setup and management of mailboxes using various versions of exchange and Office 365. • Workstation configuration, installation, and maintenance. • Mobile device configuration including Blackberry, iPhone, Windows phone, and android. Show less

Education

  • Epping Forest College
    CCNA, Computer Systems Networking and Telecommunications
    2013 - 2014
  • Epping Forest College
    Level 3 extended BTEC in IT, Information Technology
    2012 - 2014

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