Director of Infrastructure Technologies

• oct. de 2017 - - actualidad

- Plans, directs, and manages the daily operations of a computer operations department- Contributes to the budgeting and planning of the IT department- Contributes to Compliance requirements of PCI, GDPR, CCPA, and others - Establishes department policies and procedures- Responsible for operation of data infrastructure and peripheral information system equipment- Familiar with a variety of the field's concepts, practices, and procedures- Relies on extensive experience and judgment to plan and accomplish goals- Leads and directs the work of others- Protects the digital assets

I.T. Operations Manager and Architect

• ene. de 2016 - sept. de 2017

- Managed the daily operations of an IT operations department- Ensuring system up-times for critical IT systems- Design and implement technology solutions to support the business- Manage project, people, and processes

I.T. Operations, Manager

• jul. de 2011 - dic. de 2015

I.T. Team Leader

• ene. de 2009 - jul. de 2011

- Responsible for monitoring critical machines and process, ensuring high up-times and availability- Monitor Team performance and activity- Help to remove and resolve obstacles preventing team member from completing tasks- Oversee help desk daily tasks- Provided feedback to management for improving processes and procedures

Network Administrator

• ene. de 2007 - dic. de 2008

- Manages all network servers and other networking components including installation, configuration, and maintenance - Develops and maintains network security procedures- completed adds, removes, and changes for network users - Resolved problems reported by end users regarding local and wide area networks- Resolved issue related to company devices that could not operate on the network - work through complex problems and resolve in a timely fashion- Monitors and measures the performance of the network- reports problems to the appropriate stakeholders - Researches, plans and oversees network system replacements and upgrades- Maintains documentation of the network- Established and maintained contact with vendors for support and problem resolution

Helpdesk Analyst

• jun. de 2006 - dic. de 2006

- Answered user inquiries regarding computer software or hardware operations- Refer major hardware or software problems or defective products to vendors or for service- Monitored NOC applications looking for anomalies and areas of concern - Oversee the daily performance of computer systems.

I.T. Specialist

• mar. de 2004 - jun. de 2006

- Managed all LAN Network connections, both wired and wireless- Managed all WAN connections- Managed all workstations (win98SE, win2000, winME, winXP, Apple OSX)- Managed all Servers (win2003)- Managed Citrix Servers (remote apps)- Setup executive Smart Devices- Managed a system wide hardware refresh- Updated all sites from slow ISP connections (dial-up and low cable/dsl) to T1 connections- Replaced non monitored switches with Cisco managed switches- Installed Cisco PIX firewalls for site to site VPN connections- Installed BCS’s first Enterprise Data-Center, which included Cisco Switches, Dell Servers and LTO tape library, and Managed KVM- Installed remote file servers at each site that replicated with HQ- Setup Numara Track-IT for inventory and helpdesk ticketing- Setup Numara Deploy for Software deployment

Customer Service

• 2002 - 2004

Manged accounts that we assigned to me, ensuring that I was providing the best service possible to maintain sales. Manged accounts that we assigned to me, ensuring that I was providing the best service possible to maintain sales.

Call Center Certified Training, Frauds, Invaild/declined Credit Cards, I.S. Item Creation Specialist

• 1999 - 2002

Call Center Certified TrainingPart of the training staff that helped bring new call center agents up to speed. Frauds, Invaild/declined Credit CardsAs part of the Sales support team, would work with both banks and customers to confirm that larger orders that looked suspicious, where true order. In addition to fraudulent order activities, also worked with customers when order where decline due to issues with their credit card information.I.S. Item Creation Specialistfirst level helpdesk, and also worked on the catalog ensuring that accurate information was being entered in the system.