Tom Hewitt
Customer Success Manager at Copia- Claim this Profile
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Topline Score
Bio
Marta Barbera
Tom is one of those people that everyone enjoys working with. I had the pleasure of working closely with Tom for the last 3 years in collaborating on several projects at Wolters Kluwer CCH Tagetik. I was particularly impressed by his ability to handle even the toughest situation, effortlessly. A skill that often takes years to develop among customer service professionals, but coming naturally for him. As a team member or a leader, Tom earns my highest recommendation.
Lara Kozersky
Tom has had great success in both sales and customer success. I am most impressed by Tom's ability to handle situations calmly and patiently, even with the toughest clients & prospects.
Marta Barbera
Tom is one of those people that everyone enjoys working with. I had the pleasure of working closely with Tom for the last 3 years in collaborating on several projects at Wolters Kluwer CCH Tagetik. I was particularly impressed by his ability to handle even the toughest situation, effortlessly. A skill that often takes years to develop among customer service professionals, but coming naturally for him. As a team member or a leader, Tom earns my highest recommendation.
Lara Kozersky
Tom has had great success in both sales and customer success. I am most impressed by Tom's ability to handle situations calmly and patiently, even with the toughest clients & prospects.
Marta Barbera
Tom is one of those people that everyone enjoys working with. I had the pleasure of working closely with Tom for the last 3 years in collaborating on several projects at Wolters Kluwer CCH Tagetik. I was particularly impressed by his ability to handle even the toughest situation, effortlessly. A skill that often takes years to develop among customer service professionals, but coming naturally for him. As a team member or a leader, Tom earns my highest recommendation.
Lara Kozersky
Tom has had great success in both sales and customer success. I am most impressed by Tom's ability to handle situations calmly and patiently, even with the toughest clients & prospects.
Marta Barbera
Tom is one of those people that everyone enjoys working with. I had the pleasure of working closely with Tom for the last 3 years in collaborating on several projects at Wolters Kluwer CCH Tagetik. I was particularly impressed by his ability to handle even the toughest situation, effortlessly. A skill that often takes years to develop among customer service professionals, but coming naturally for him. As a team member or a leader, Tom earns my highest recommendation.
Lara Kozersky
Tom has had great success in both sales and customer success. I am most impressed by Tom's ability to handle situations calmly and patiently, even with the toughest clients & prospects.
Experience
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Copia
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United States
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Customer Success Manager
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Nov 2022 - Present
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BioCatch
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Israel
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Computer and Network Security
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200 - 300 Employee
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Senior Customer and Partner Marketing Manager
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Dec 2021 - Jul 2022
We are pioneers of behavioral biometrics, cutting-edge technology leveraging the power of human digital behavior to deliver actionable insights and establish a world centered on trust and ease. Today, financial institutions around the globe are using BioCatch to more effectively fight fraud, drive digital transformation and accelerate business growth. We are pioneers of behavioral biometrics, cutting-edge technology leveraging the power of human digital behavior to deliver actionable insights and establish a world centered on trust and ease. Today, financial institutions around the globe are using BioCatch to more effectively fight fraud, drive digital transformation and accelerate business growth.
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CCH® Tagetik
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Italy
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Information Technology & Services
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500 - 600 Employee
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Manager- Customer Success, North America
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Nov 2016 - Dec 2021
- Continuously seeking feedback from our client base- Work with clients to ensure our platform is meeting their business goals during a changing landscape- Launched several key programs, at a Local and Global level, to ensure client retention and expansion- Cross functional role bridging the gap between internal departments, in order to unlock the most value for our clients - Continuously seeking feedback from our client base- Work with clients to ensure our platform is meeting their business goals during a changing landscape- Launched several key programs, at a Local and Global level, to ensure client retention and expansion- Cross functional role bridging the gap between internal departments, in order to unlock the most value for our clients
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RX Global
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United Kingdom
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Events Services
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700 & Above Employee
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Account Executive
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Mar 2014 - Nov 2016
INTERPHEX is the single source for complete bio-pharmaceutical manufacturing solutions to safely and cost effectively process all dosage forms for life-enhancing drugs. It brings over 12,000 global pharmaceutical and biotechnology professionals together with 600+ suppliers via 300,000sf of event space through unique combination of exhibition, education, workshops, partnering opportunities, and networking events. INTERPHEX is the single source for complete bio-pharmaceutical manufacturing solutions to safely and cost effectively process all dosage forms for life-enhancing drugs. It brings over 12,000 global pharmaceutical and biotechnology professionals together with 600+ suppliers via 300,000sf of event space through unique combination of exhibition, education, workshops, partnering opportunities, and networking events.
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ADP
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United States
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Human Resources Services
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700 & Above Employee
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District Manager
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Jun 2012 - Mar 2014
Create and maintain professional business relationships with CPA firms and small businesses in a wide variety of industries. Provide excellent service and ensure product satisfaction. Work with accountants to provide valuable tools and resources to stay up to date on tax laws and reforms.Create strong CPA relationships and enough trust to work with their clients for payroll/HR needs as well as compliance. Meet and exceed quota every month, and strive to hit sales goals regularly. Use outstanding interpersonal skills to achieve customer excellence and loyalty.
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University of Connecticut
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United States
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Higher Education
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700 & Above Employee
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Productions Manager
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May 2009 - May 2012
-Organized and oversaw the activities of major concerts at UCONN-Managed 50+ direct reports-Ensured that staff maintain a strict timeline of events-Facilitated communication between agents, managers, production companies, and staffWorked with the Following Artists:OAR, Ludacris, Wiz Khalifa, Kid Cudi, Steve Aoki, Jacks Mannequin, Girl Talk, B.O.B, 3LAU, Far East Movement, Sam Adams -Organized and oversaw the activities of major concerts at UCONN-Managed 50+ direct reports-Ensured that staff maintain a strict timeline of events-Facilitated communication between agents, managers, production companies, and staffWorked with the Following Artists:OAR, Ludacris, Wiz Khalifa, Kid Cudi, Steve Aoki, Jacks Mannequin, Girl Talk, B.O.B, 3LAU, Far East Movement, Sam Adams
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King Lobsters
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United States
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Fisheries
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First Mate
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Jun 2006 - May 2012
Deadliest Catch of Long Island Sound-- Safer than the Bering Sea but instilled a strong work ethic at an early age... Still don't like lobster. Deadliest Catch of Long Island Sound-- Safer than the Bering Sea but instilled a strong work ethic at an early age... Still don't like lobster.
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Education
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University of Connecticut
Bachelor of Science (BS), Marketing