Experience

PAPAYA

• Israel
• Computer Games
• 200 - 300 Employee

• Customer Experience Specialist

  • Sep 2022 - Present

  Training and onboarding sessions for new agents, both domestically and internationally, ensuring a smooth transition into their roles. Played a vital role in building the department's Knowledge Base, creating a comprehensive resource hub for team members to access information and solutions efficiently. Primary point of contact for Account Managers, addressing user-related issues promptly and providing technical and in-game support to resolve escalations effectively. Training and onboarding sessions for new agents, both domestically and internationally, ensuring a smooth transition into their roles. Played a vital role in building the department's Knowledge Base, creating a comprehensive resource hub for team members to access information and solutions efficiently. Primary point of contact for Account Managers, addressing user-related issues promptly and providing technical and in-game support to resolve escalations effectively.



T.Z Boss Management LTD

• Ramat Gan, Tel Aviv, Israel

• VIP Account Manager

  • Sep 2016 - Aug 2022

  Developing and maintaining long-term relationships with our company's key VIP accounts Implementing tools and processes to ensure high team performance Work collaboratively with cross-functional teams to drive revenue growth Operated as the point of contact for a portfolio of 150-200 clients valued at approximately €350,000 Identifying opportunities to increase value with existing clients, and generating upsells Effectively implementing cross-sells to increase the customers' lifetime value Show less



2See Media Group

• Israel
• Advertising Services

• Affiliate Manager

  • 2012 - 2015

  • Identified and recruited new affiliate partnerships• Created and implemented marketing strategies aimed at gaining a response from potential affiliates• Handled deal negotiations and reported activities with our affiliate partners• Ensured that the affiliate activity is monitored and performance was analyzed correctly• Created and maintained liaison with operations and sales to ensure that the affiliates’ needs were managed• Handled the day-to-day communication with our partners and provided appropriate support. Show less

• Customer Support and Team Leader

  • 2010 - 2012

  Customer service representative for an English speaking call-center. Promoted to Team Leader. As a Team Leader I was managing shifts of 5-10 workers at the call center providing assistance and sales calls for end users of our clients products (B2B2C).



Teleweb Services

• Israel
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Support Agent

  • 2006 - 2010

  Customer support agent for an English-speaking call center. Maintained a broad knowledge of the company's products and services, and provided professional and courteous customer service in an effort to improve the business performance. Customer support agent for an English-speaking call center. Maintained a broad knowledge of the company's products and services, and provided professional and courteous customer service in an effort to improve the business performance.