Chief Operations Officer

• Jan 2021 - Present

Transportation Manager

• Oct 2019 - Jan 2021

I am responsible for the overall direction and management of the Department of Transportation, carry out the goals and priorities of the Tribe including: strategic planning, organizing, development and implementation of policies and procedures, budgeting, staffing, compliance with Federal, State, Local law and grant regulations. Roles & Responsibilities: • Direct contact for Federal Transit Administration and Washington State Department of Transportation • Oversee the Medicaid contract(s) • Assists in the management of the Drug and Alcohol program, including random testing • Develop and manage the capital acquisition plan and disposition of vehicles and equipment for the 100+ vehicle Tribal fleet • Manage the GSA leased fleet of vehicles • Manage the fuel card acquisition program, including pins and ID numbers • Responsible for title and licensing of all Tribal vehicles, trailers and boats • Manage the general motor pool system and vehicles, fleet inventory system • Oversee the driver eligibility program with annual certification • Process the monthly accounting for all vehicle fuel purchases and GSA lease invoicing costs • Assist in management of the National Tribal Transportation Facility Inventory NTTFI); the old Indian Reservation Roads Program • Produce traffic volumes reports, including setting out traffic tubes and counters and acquiring existing traffic volumes from other sources • Propose roadways and waterways to add to the National inventory, including RIFDS coding of the existing and proposed roads • Coordinate with state, county and local jurisdictions to acquire letters of agreement to add roads owned by others to the national inventory • Section roadways based on legal requirements • Assist in development and amendments to the Tribe’s Long Range Transportation Plan • Review and analyze proposed recommendations from the Tribe’s Transit Plan • Represent the Tribe on various Boards and Committees, as appropriate Show less

Transportation Director

• Aug 2015 - Aug 2019

I am charged with delivering and executing strategic leadership and direction for a para transit service operations contract. I manage a fleet of 63 revenue buses, four supervisor vehicles, and a staff of 100 full-time employees. I have been recognized by my company leaders and the board of directors for maintaining a hands-on role in the development of staff while ensuring seamless protocol of contracted services and operated services. I have lead the division by instituting a culture of safety, cooperation, teamwork, and accountability. My accomplishments include: • Oversee and direct employee recruiting, training, supervision, performance evaluation, and corrective actions. • Engage with the Board of Directors to discuss agency initiatives, vision, goals and objectives. • Acknowledged by executive team for maintaining 80% on-time performance rating for 250,000 trips averaging 1.8 million miles per year. • Revitalized recruiting procedures and screening practices to maximize hiring efforts in a difficult labor market. • Negotiated union contract without mediation or arbitration and maintain contract compliance rate with limited liquidated damages. Show less

Director, Transportation Service Operations

• Dec 2012 - Aug 2015

I delivered strategic operational leadership and direction for a fixed route. In this role I successfully deviated fixed the route service operations contract. I also managed a fleet of 51 revenue buses, four supervisor vans, 52 non-revenue agency vehicles, and a staff of 70 full-time employees. My accomplishments include: • Earned a certified community transit manager credential and sustained on-time performance rating (90%) for 1,002, 490 trips, averaging two million miles per year. • Revamped staffing procedures and training practices; successfully reduced overtime hours and expenses, boosted staffing levels, and removed underperforming employees which resulted in a 50% decrease in overtime hours. • Addressed retention by increasing starting wages by $1.00/hr., expanded annual increase matrix to raise the wage cap by nearly $3.00/hr., and redesigned work schedule. • Decreased turnover rate by 20% and recruited 20 new staff members; initiative reduced overtime by 15% saving the agency over $300,000/year. Earned a contract extension, which resulted in an additional $18M in revenue. • Redesigned shop, cleared three major OSHA violation citations, and hired two technicians and a shop manager, which increased shop workflow and proficiency by 80%. Show less

Operations Manager

• Jun 2008 - Dec 2012

I delivered exceptional operational direction while guiding and managing day-to-day transportation related operations for the Para Transit system. This company was a $30M contracted public transportation operation which specialized in the transporting ADA eligible individuals. I led and oversaw a fleet of 54 buses, two passenger cars, two vans, and a staff of 85 full-time union employees. In addition, I managed and maintained schedules, safety compliance, and training programs while building an environment of cross-functional communication, teamwork, and accountability. My accomplishments include: • Executed various HR functions by overseeing employee recruiting, training, supervision, performance evaluation, and corrective action plans. • Retained an 88+% on-time performance rating for 180,000 trips averaging 2.2 million miles per year. • Spearheaded the design and implementation of a $13M mobile data terminal installation project while organizing and coordinating all phases of the project including documentation, vehicle installation, and testing. • Revamped staffing practices by reducing overtime hours and expenses, increasing staffing levels, and removing underperforming staff; initiative resulted in a 79% decrease in overtime hours. • Negotiated a long-term contract with a new vendor; procedure saved 40%, achieved preferred customer status, and provided long-term cost avoidance and savings opportunities for parts, labor, and towing. Show less

Customer Operations Manager

• Oct 2003 - Mar 2005

I played a critical role in planning, managing, and directing all logistics and operations functions including inbound receiving, distribution, and freight control for five departments. I also provided reporting for annual budget of $900K, supervised a staff of 68, and managed all operations and maintenance functions for 60K sq. ft. of warehouse space including a fleet of 62 vans and cargo trucks. My accomplishments include: • Successfully managed and maintained a metrics score of over 90% compliance with Microsoft’s service level agreement and contract terms. • Decreased $500K in vehicle maintenance costs for a key client; negotiated new maintenance agreement terms to improve vehicle maintenance schedules while providing terms for eliminating interruptions in vehicle serviceability. Show less

Purchasing/Property Expeditor (Contract)

• Oct 2002 - May 2003

I orchestrated all process and procedure documentation for the purchasing and property department. Along with this initiative I established a tracking and control criteria for $180M in Government owned property, including material receipt, distribution, warehousing, and return processes. Led planning and setup of a 30K sq. ft. warehouse facility My accomplishments include: • Championed and initiated returns process while successfully recapturing 97% of all Government property. • Boasted a 99% compliance rate with all Federal Acquisition Requirements (FAR/DFAR). Show less

Global Operations/Logitics Manager

• Sep 1999 - Nov 2001

Tracked over 10,000 fixed, capital assets and software licenses totaling $20,000,000. Audited all field sites (domestic and international) to reconcile with Accounting and SEC requirements with 95% accuracy. Contributed to build-out of two office spaces totaling 380,000 square feet. Produced quarterly financial review with CFO and Company Controller Saved the company: $500,000 by terminating extended lease arrangements. $200,000 in savings by negotiating new discounted freight contracts. $1,000,000 by instituting hardware refresh vs. new purchases. $10,000 per month by negotiating one global cellular plan. Show less

Material Control Manager

• Aug 1996 - Nov 1998

Increased productivity rate by 51.6% by implementing process redesign. Increased material inventory accuracy rate by 63.9% with accountability standards implemented. Increased product flow by 45% by reducing number of touches per transaction. Managed 30 employees in 350,000 square foot facility. Maintained inventory accuracy of 98.9%. Increased productivity rate by 51.6% by implementing process redesign. Increased material inventory accuracy rate by 63.9% with accountability standards implemented. Increased product flow by 45% by reducing number of touches per transaction. Managed 30 employees in 350,000 square foot facility. Maintained inventory accuracy of 98.9%.

External Distribution Operations Specialist

• Feb 1991 - Aug 1996

Saved $1,000,000 by consolidating nine warehouses in six states into one warehouse in one state. Generated over 100 ISO 9002 documents for turn-key operation. Performed Pre-Assessment Audits on four vendors for Windows 95 production. Initiated Feasibility Statements for six prospective vendors for Windows 95 production. Managed Distribution operations at two companies over 400,000 square feet. Managed nine returns warehouses across the U.S totaling 3,000,000 square feet and fourteen employees. Managed a team of eight people to outsource two cost prohibitive departments saving $350,000 and recapturing valuable warehouse floor space. Show less

Distribution Operations Specialist

• Jan 1991 - Jan 1996

Saved several million dollars by consolidating returns warehouse space Generated over 100 ISO documents for turn-key operation Performed Pre-Assessment Audits on four vendors to build Windows 95 Initiated Feasibility Statements for six prospective vendors for Windows 95 Managed Distribution operations at two companies over 400K sq. ft. Managed nine returns warehouses across the U.S totaling 3 million sq. ft. Managed a team to outsource two cost prohibitive departments recapturing valuable warehouse floor space Show less

Shipping/Receiving Clerk III

• Jun 1989 - Feb 1991

Shipping Receiving Returns Process Improvement Shipping Receiving Returns Process Improvement