Experience

PRONIA

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• Recruitment and Compliance Officer

  • Nov 2021 - Present

  Key Achievements: - Managed implementation of Employment Hero HRIS including, data migration, recruitment ATS integration, and developed training resources - Developed and implemented updated recruitment procedures to maximise efficiency across recruitment campaigns, including advertising, recruitment stages and onboarding process My role at PRONIA encompasses Compliance, Talent Acquisition and HR Systems. I held the responsibility of maintaining compliance for the organisation, coordinating the talent acquisition program and overseeing PRONIA's HRIS from implementation through to management of the system. My role requires stakeholder management at various levels, both internally and externally, being able to collaborate, advise and ultimately help meet the needs of each stakeholder and PRONIA overall. Additionally, problem-solving and analysis on both people and technical issues is a key feature of my role, including performing audits, documenting processes, identifying HR concerns, and compiling data analysis reports. As I am part of a small team, I have experience in industrial instrument interpretation for the SCHADSI, Children’s Services, Nurses, Education (Teachers) awards, in addition to the Fair Work Act. Show less



Taking Care Mobile Massage

• Australia
• Wellness and Fitness Services
• 1 - 100 Employee

• Recruitment Coordinator and Service Coordinator

  • Jul 2021 - Oct 2021

  I have recent experience as the recruitment coordinator at Taking Care Mobile Massage (TCMM), who specialise in providing in-home remedial massage to the elderly operating through the Government’s Home Care Packages Programme. Key achievements: - Developed and implemented a compliance tracking system using VisualCare CRM, to automate client compliance tracking and send alerts to therapists to complete compliance. - Using territory analysis data and client data from VisualCare CRM, created an interactive map through Google Maps Geographical Information System (GIS), displaying geographical zones across Melbourne, for the purpose of allocating new clients into geographical zones that are specifically assigned to each service coordinator to manage. Responsibilities: - Compliance management, including Covid-19 requirements and reporting to external stakeholders. - Processing and generating Working from home risk assessments for office staff. - Data processing and administration of data for over 800 clients using VisualCare CRM and SharePoint, including service referrals, health care assessment forms and SOAP reports, and OHS forms. - Reporting using MS Office Suite and Teams. - Assisting in the coordination, conduction and administration of recruitment processes including interviews, reference checks and inductions. - Assisting in conducting wellness calls with therapists over Zoom. - Communication liaison between stakeholders in coordinating appointments for clients including placing new clients, making changes to client and therapist rosters, and confirming booked appointments daily. Communication mediums included phone calls, text messaging, emails and VisualCare CRM. - Conducting client feedback calls and reporting back to management for quality control. Show less



Pinkie Ivanhoe

• Head Barista

  • Nov 2018 - Jul 2021

  Key achievements:- Implemented a coffee making process improvement based on research, peer feedback and review, to halve waste and double coffee output for the business. Prepared operating procedure manual for the operating, cleaning and maintenance of the coffee bar section.Used printed guides and technology to implement a daily procedure to develop team members’ ability to analyse what they taste in coffee, enabling baristas to aim for a consistently coffee flavour each day.Responsibilities:- Managing baristas including training and performance management and ensuring operation of coffee bar aligns to business goals.- Advertisement of vacancies and recruitment of baristas.- Developing and implementing procedures, practices and equipment that reduce wastage, increase efficiency and quality, whilst improving safety of co-workers.- Managing leave and liaising with recruitment agencies to engage temporary staff. Show less

• Barista

  • Jun 2018 - Jul 2021



CIEL

• South Melbourne

• Barista

  • Aug 2017 - Feb 2018

  My first foray into the specialty cafe scene, working in Ciel has helped me on my continual journey in my development as a coffee professional. Served Five Senses Coffee, with rotating roster of single origin espresso and filter coffees. I've learned a great deal here thus far, including the proper use of TDS refractometers in dialling in coffee to achieve optimal coffee flavour consistency. Additionally, learned how to efficiently work as part of a team during busy periods. My first foray into the specialty cafe scene, working in Ciel has helped me on my continual journey in my development as a coffee professional. Served Five Senses Coffee, with rotating roster of single origin espresso and filter coffees. I've learned a great deal here thus far, including the proper use of TDS refractometers in dialling in coffee to achieve optimal coffee flavour consistency. Additionally, learned how to efficiently work as part of a team during busy periods.



Café Aberdeen

• Melbourne, Australia

• Head Barista

  • Sep 2012 - Jun 2017

  This was the genesis of where my love of coffee came to be. I started out not knowing much about the hospitality industry, but after a while I came to love what the industry and this little cafe are about. Hospitality is quite simple: be hospitable. What I love most about this industry is that at it's core, it's about making sure that every person that enters my establishment, leaves in a better state than when they first stepped in. Over time, my skill increased thanks to a few key mentors. These people pushed me, and inspired me to keep honing my craft. Coffee was not just a consumable, but became a focal point for me to express deep care and love to my customers. Some of the most powerful human interactions I have experienced thus far in my young life have taken place at my time in Cafe Aberdeen; from providing comfort to people who are going through rough seasons in life, to laughing and rejoicing with those that are on the mountain top. The momentum that this provided propelled my interest into the Specialty Coffee Industry. After attending the Melbourne International Coffee Expo (MICE) 2016 for the first time, I realised to a greater degree just how much the humble coffee bean has impacts the lives of both the rich (consumers) and the poor (growers), with Specialty Coffee having great potential and success in breaking coffee growers out of poverty. Show less