Experience

PKO Bank Polski

• Poland
• Banking
• 700 & Above Employee

• Director of the Sales Support Office & Director of Operations (acting)

  • Jan 2017 - Present

  • managing two departments (over 300 people), budget and costs of executed processes;• implementation of the strategic projects and co-implementation of the strategic programs;• launching new processes and optimization of the current processes in the Department;• collaboration with outsourcing partners and different stakeholders;• project management in bank and capital group (conducting steering committees, project meetings, status reporting, preparing business analysis and projects documentation, schedules, mitigating projects risks);• support of purchasing processes and tenders as an expert;• direct cooperation with all business areas in the bank and Management Board. Show less

• Manager of the Performance Monitoring Team

  • Apr 2014 - Dec 2016

  • project management, primarily in the area of technology and contact center infrastructure;• budgeting of projects and investments, preparation of project cost-effectiveness analyzes (NPV), ongoing supervision over the implementation of projects and investments;• acceptance of project expenses;• preparing materials for decisions of the bank's internal departments responsible for project implementation, including for the Management Board;• active participation in the implementation of the bank's strategic projects, for example: the merger of PKO Bank Polski and Nordea Bank Polska SA in the retail stream and the implementation of multi-channel in the sales of banking products;• quality supervision of the of the agents work in the largest banking contact center in Poland, as well as complaints specialists;• creating and issuing opinions on internal banking documents (procedures, guidelines, ordinances);• planning and supervision over the current budget of unit costs;• HR support of the Director and employees in the Center. Show less

• Head of the Internal Service Team (acting Manager of the Performance Monitoring Team)

  • Aug 2013 - Mar 2014

  • project management, primarily in the area of technology and contact center infrastructure;• budgeting of projects and investments (preparation of project profitability analyzes, ongoing supervision over the implementation of projects and investments, acceptance of project expenses, preparing materials for decisions of the bank's internal areas responsible for project implementation, including for the bank's Management Board);• supervision of the quality of work of contact center, banking agents in Poland, as well as complaints specialists; • creating and issuing opinions on internal banking documents (prpcedures, modes, guidelines, ordinances);• planning and supervision over the current budget of unit costs;• HR support of the Director and employees in the Center. Show less



Ministry of Development, Department of Investment Policy

• Volountary service (Project Manager)

  • Jan 2017 - Jun 2017

  • participation in the implementation of the investment policy program (One Stop Shop project for investors); • cooperation with Polish Development Fund SA and companies managing special economic zones in the area of creating standards for investor service and system solutions in the field of service for entrepreneurs (Poland - as a special economic zone). • participation in the implementation of the investment policy program (One Stop Shop project for investors); • cooperation with Polish Development Fund SA and companies managing special economic zones in the area of creating standards for investor service and system solutions in the field of service for entrepreneurs (Poland - as a special economic zone).

• Head of the Internal Service Team

  • Apr 2011 - Apr 2013

  • project management, primarily in the area of technology and contact center infrastructure;• budgeting of projects and investments (preparation of project profitability analyzes, ongoing supervision over the implementation of projects and investments, acceptance of project expenses, preparing materials for decisions of the bank's internal areas responsible for project implementation, including for the bank's Management Board);• planning and supervision over the current budget of unit costs;• HR support of the Director and employees of the Center. Show less

• Head of the Office Service Team and Cooperation with External Entities

  • Nov 2008 - Mar 2011

  • project management in the area of electronic banking, in accordance with the project management methodology in force at PKO Bank Polski;• budgeting projects and investment, preparation of project profitability analyzes, ongoing supervision over the implementation of projects and investments;• co-conducting tender procedures, drawing up contracts with external entities;• supervision of the Center's office services; planning and supervision over the current budget of unit costs.

• Specialist in the Outsourcing Team

  • Oct 2008 - Nov 2008

  • system supervision of external entities that perform actual activities related to the recovery of the bank's due amounts.

• Junior Specialist | Specialist in the Outsourcing Team

  • Dec 2007 - Sep 2008

  • implementation of the project in the field of outsourcing implementation as part of the bank's debt management strategy and participation in the project regarding the implementation of early monitoring of delays in the repayment of bank claims.

• Volountary service | Junior Specialist in the Department of Covered Property and Outsourcing

  • Feb 2005 - Nov 2007

  • management of property taken over from the bank's debtors;• execution of packet sale transactions of receivables to securitization funds;• cooperation with external companies in the field of difficult debt management.