RPA Analyst

• Aug 2022 - Present

RPA Business Analyst

• Dec 2020 - Jul 2022

* Coordinating and reporting status of RPA in CoE Nordics* Collecting and evaluating process data (volumes, quality, speed, costs) for every project to have a clear picture of the process, monitoring improvements and making decisions based on data * Mapping steps of the process, identifying various scenarios and exceptions in the form of Automation Design Document (ADD)* Facilitating the conversation and deliverables between process SMEs and RPA developers * Building and spreading the knowledge of RPA across the organization, capturing new opportunities* Supporting existing automations by looking for opportunities to improve the efficiency of our solutions by monitoring exceptions and incidents, suggesting process improvements to the business as well as developers* Ad hoc RPA development

Accounts Payable Project Coordinator

• Feb 2019 - Nov 2020

* Coordinating of various AP Nordics projects through the entire project life-cycle* Maintaining up to date process documentation (work descriptions, process maps, process list, etc.), team presentations and organization charts* Attending project calls, meetings and communicating with Project team and business partners on necessary level * Coordinating trainings within AP Nordics teams, preparing supporting documentation * Supporting project transitions, related communication and documentation* Supporting management in running process efficiency initiatives * SharePoint and JIRA maintenance * Power BI reporting within AP Nordic support and report creation

RPA Developer

• Jun 2018 - Nov 2020

* Identifying opportunities for improvement in existing finance process* Designing, developing, testing and implementing of RPA bots that will interact with multiple third party application

Request for Credit Senior Associate - Account Payable Nordic

• May 2017 - Jan 2019

* Following strict criteria and policy for RFC Team * Resolving customer queries and escalating to business partners* Communicating with internal and external business partners and suppliers* Reporting and monthly closing activities* Participating in process description (DMS), testing activities and training of new starters within the team* Analyzing existing processes and identifying gaps

Request for Credit Associate - Account Payable Nordic

• Sep 2016 - Apr 2017

* Approving of purchase credit notes with accuracy and targets* Following strict criteria for credit control and quality control* Resolving customer queries and escalating, following-up when necessary* Focusing and solving old items ( in ageing report )* Communicating with suppliers, stores and business partners on daily basis* Participating in regular reviews with business partners* Reporting

Call Center Agent

• 2013 - 2015