Experience

FourKites, Inc.

• United States
• Software Development
• 500 - 600 Employee

• Integrations BA

  • Nov 2023 - Present

  Remote



Mimecast

• United Kingdom
• Computer and Network Security
• 700 & Above Employee

• Senior Business Analyst

  • Apr 2022 - Oct 2023

  Remote ➤ Working as Senior Business Analyst in Digital Business Innovation - Finance Pillar for NetSuite and Salesforce platform, ➤ Analyzing BAU requests raised by end users, creating tickets in Jira leading to development of new functionalities and features within the systems, ➤ Collaborating with Salesforce & NetSuite solution architects and developers team, ➤ Participating in scrum events: daily stand-up, sprint planning, sprint review, backlog business refinement etc. ➤ Attending… Show more ➤ Working as Senior Business Analyst in Digital Business Innovation - Finance Pillar for NetSuite and Salesforce platform, ➤ Analyzing BAU requests raised by end users, creating tickets in Jira leading to development of new functionalities and features within the systems, ➤ Collaborating with Salesforce & NetSuite solution architects and developers team, ➤ Participating in scrum events: daily stand-up, sprint planning, sprint review, backlog business refinement etc. ➤ Attending PI Planning organized for DBI teams: Finance, SalesOps, Go-To-Market, Customer Success to confirm and align on scope to be delivered in upcoming sprints, ➤ Taking part in the discovery sessions conducted by Bain & Company external provider and facilitated by DBI team to launch and initiate digital transformation projects in Mimecast organization, ➤ Running and managing multiple assigned projects, ➤ Liasing with business stakeholders and DBI team based in UK, US, AUS and RPA region in terms of gathering requirements and delivery of new features for NetSuite and Salesforce, ➤ Creating epics, user stories in Jira and building prioritized product backlog for future sprints based on documented and previously collected requirements, ➤ Coordinating UAT and BSO process for already solutioned and developed features to assure it's timely deployed on production in monthly release, ➤ Organizing, running webinar training sessions for Customer Success Team to transfer know-how about new features, functionalities deployed in the release, ➤ Collaboration with Support during end month activities to investigate and solve complex issues e.g integration-related between systems (Boomi), sync-related raised by NetSuite and Salesforce users from Finance Team, ➤ Creating knowledge articles for Support with temporary system workarounds, Tools: Jira, Confluence, Zendesk Show less



S&P Global

• United States
• Financial Services
• 700 & Above Employee

• Agile Business Analyst

  • Jul 2021 - Mar 2022

  Remote ➤ Working as Agile Business Analyst for S&P client through Astek service provider, ➤ Gathering, analyzing and documenting business requirements leading to development of business solution, ➤ In initial phase of project building from scratch API of new stand-alone application, ➤ Supporting development of workflow design through applications, procedures including also user interface aspect, ➤ Participating in quaterly PI Planning event organized for all delivery teams, ➤… Show more ➤ Working as Agile Business Analyst for S&P client through Astek service provider, ➤ Gathering, analyzing and documenting business requirements leading to development of business solution, ➤ In initial phase of project building from scratch API of new stand-alone application, ➤ Supporting development of workflow design through applications, procedures including also user interface aspect, ➤ Participating in quaterly PI Planning event organized for all delivery teams, ➤ Creating user stories in product backlog based on previously gathered business requirements from stakeholders and PO, ➤ Presenting user stories to developers and QA's to assure the goal of each story is clear and understood, ➤ Managing product backlog in terms of its content and priorities planned for the next upcoming sprints, ➤ Participating and facilitating in the agile ceremonies like: backlog refinement, sprint planning, sprint review, sprint retrospective, ➤ Mediating between PO, business stakeholders, developers, QA and UX team, ➤ Collecting requirements from PO, get developed by developers, get tested by QA's and ensuring the final rollout to production, ➤ Collaborating with business to ensure delivering the best products for customers, Tools: Microsoft Azure DevOps Show less



Hitachi Energy

• Switzerland
• Electric Power Transmission, Control, and Distribution
• 700 & Above Employee

• Business Systems Analyst

  • May 2020 - Jun 2021

  Remote ➤ Working as Business Systems Analyst for Hitachi Energy client through Wipro IT Services external provider, ➤ Initially participating with project team in transition and separation process activities for the leading technology & energy client in terms of business applications take over (finance domain) for newly launched organisation Hitachi PowerGrids , ➤ Collaboration with application manager, client business reporting & consolidation team, FinOps and external vendors in terms of… Show more ➤ Working as Business Systems Analyst for Hitachi Energy client through Wipro IT Services external provider, ➤ Initially participating with project team in transition and separation process activities for the leading technology & energy client in terms of business applications take over (finance domain) for newly launched organisation Hitachi PowerGrids , ➤ Collaboration with application manager, client business reporting & consolidation team, FinOps and external vendors in terms of application services delivery and proper maintainance, ➤ Analyzing and implementing application change requests raised by business in IBM Lotus tool, ➤ Keeping up to date and informed of any planned change and faced incidents which has or might have a major impact on the relevant part of the service, ➤ Developing/building system-related documentation e.g user support manual, ➤ Handling with incoming application requests and issues raised by users via ServiceNow, ➤ Testing changes in monthly, quaterly, reporting packages of HFM application before deployment on production and opening system for end users, ➤ Adjusting application business data and logic through e.g updating webforms scripts when required, ➤ Liaising with stakeholders to discover their business software needs, ➤ Gathering functional requirements for application potential development, ➤ Monitoring application support mailbox and assisting in 3rd line of production issues resolution, ➤ Managing of upcoming HFM application user access requests in SaraNext tool for further processing and approvals, ➤ Escalating application infrastructure issues to FinOps team, Tools: Oracle HFM, ServiceNow, IBM Lotus, Show less



CBRE

• United States
• Real Estate
• 700 & Above Employee

• Application Analyst

  • Jun 2019 - Apr 2020

  Warsaw ➤ Working as Application Analyst for Global Digital Operations Division, ➤ Providing support activities for end users of Yardi application (PMA - Property Management Software) by identifying requests/issues and ensuring their proper resolution, ➤ Dealing on a daily basis with EMEA clients requests available within current system configuration and functionalities on multiple databases, ➤ Raising and escalating unsolvable application bug cases directly to Yardi software provider, ➤… Show more ➤ Working as Application Analyst for Global Digital Operations Division, ➤ Providing support activities for end users of Yardi application (PMA - Property Management Software) by identifying requests/issues and ensuring their proper resolution, ➤ Dealing on a daily basis with EMEA clients requests available within current system configuration and functionalities on multiple databases, ➤ Raising and escalating unsolvable application bug cases directly to Yardi software provider, ➤ Loading SQL packages with fix provided by Yardi in case of system backend issues, ➤ Monitoring stability of application and system reliant services, ➤ Working in a close relation with product team and software provider to implement changes in the application, ➤ Managing relationship with business users and stakeholders to make sure that solutions provided are fit for purpose, ➤ Preparing enhancement and change request specifications for product team, ➤ Incoming calls management in ServiceNow and timely tickets resolution, ➤ Preparing and keeping user manuals and documentation up-to-date, ➤ Following and updating support business processes and procedures, ➤ Training and onboarding new joiners, Tools: ServiceNow, Yardi, ySQL Show less



Wolters Kluwer Legal Software

• Netherlands
• IT Services and IT Consulting
• 100 - 200 Employee

• Software Product Analyst

  • Jul 2018 - Jun 2019

  Warsaw ➤ Working as Product Analyst for Legal Software Business Unit, ➤ Prioritization and reporting of all alerts in Kleos application to developers team, ➤ Coordinating releases delivery with new software features for business, ➤ Preparing video product tutorials and training materias for customers, ➤ Analyzing business requests (specific reports etc.) from prospect clients in terms of their feasibility, ➤ Analysis of legal and technological changes that may have impact on the… Show more ➤ Working as Product Analyst for Legal Software Business Unit, ➤ Prioritization and reporting of all alerts in Kleos application to developers team, ➤ Coordinating releases delivery with new software features for business, ➤ Preparing video product tutorials and training materias for customers, ➤ Analyzing business requests (specific reports etc.) from prospect clients in terms of their feasibility, ➤ Analysis of legal and technological changes that may have impact on the application performance, ➤ Setting up demo databases with access to Kleos application for potential and future customers through operations portal, ➤ Managing customer's requests and suggestions in terms of future system development, ➤ Resolution of incidents raised by customers and level 1 of support, ➤ Testing new product version prior to go-live phase and managing the release, ➤ Collaboration with Central Dev & Ops in terms of product development roadmap, ➤ Conducting ocassionally research and analysis of potential competitors on legal software market, ➤ Cooperation with external vendor (Teleperformance branch in Portugal) providing outsourced customer service for Wolters Kluwer, ➤ Monitoring 1st line product support service activities based in Lisbon, ➤ Supporting sales team in case of technical issues encountered in the application, ➤ Escalating the most complex issues to Global Support L3, Tools: Jira, Salesforce, SAP Show less



ERGO Group AG

• Germany
• Insurance
• 700 & Above Employee

• Junior Business Analyst

  • Aug 2017 - Jul 2018

  Warsaw ➤ Working as Junior BA in agile framework for a digital delivery arm of major German insurance group based in Berlin/Warsaw, ➤ Attending with Product Owner periodic workshop with client to discuss business priorities in terms of development and software delivery, ➤ Facilitating and participating in scrum ceremonies: sprint planning, daily scrum, backlog refinement, sprint review, sprint retrospective, ➤ Collaborating with dev team to explain client's business requirements and… Show more ➤ Working as Junior BA in agile framework for a digital delivery arm of major German insurance group based in Berlin/Warsaw, ➤ Attending with Product Owner periodic workshop with client to discuss business priorities in terms of development and software delivery, ➤ Facilitating and participating in scrum ceremonies: sprint planning, daily scrum, backlog refinement, sprint review, sprint retrospective, ➤ Collaborating with dev team to explain client's business requirements and validate implementation, ➤ Creating user stories in JIRA based on collected requirements and workshop agreements to understand business needs and expectations, ➤ Participating in demo sessions and presenting new software features and functionalities delivered for business, ➤ Testing of new features & functionalities in mobile apps on Android/IOS system developed by dev team in each sprint before final deployment on production, ➤ Raising bugs in Jira and assigning them to developers, documenting tests in HP ALM, ➤ Active participating and facilitating building new insurance products for Ergo customers, Tools: JIRA, Confluence, HP ALM Show less



Sopra Banking Software

• France
• Software Development
• 700 & Above Employee

• IT Business Consultant

  • Feb 2016 - Jul 2017

  Warsaw ➤ Participating in meetings with client to discuss and set up business priorities, ➤ Analyzing and raising issues/requests in Jira reported previously by end users from client side and assigning to developers, ➤ Cooperation with client's IT department, ➤ Preparing tech-biz documentation for developers team, ➤ Gathering business requirements from client's stakeholders, ➤ Providing hot fix scripts ready for installation to client's IT department, ➤ Adjusting system settings… Show more ➤ Participating in meetings with client to discuss and set up business priorities, ➤ Analyzing and raising issues/requests in Jira reported previously by end users from client side and assigning to developers, ➤ Cooperation with client's IT department, ➤ Preparing tech-biz documentation for developers team, ➤ Gathering business requirements from client's stakeholders, ➤ Providing hot fix scripts ready for installation to client's IT department, ➤ Adjusting system settings to client's business needs and preferences, ➤ Supporting client on a regular basis in terms of system performance issues, ➤ Testing upgraded version of business application before final deployment on production environment, ➤ Analyzing relevant data and cases through basic quering in Oracle SQL database to understand reported issues, ➤ Coordinating delivery process of system releases between service provider and client side (Millennium Bank) Tools: Jira, Oracle SQL, Confluence, Show less



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Business Operations Specialist

  • Jan 2014 - Dec 2015

  Leeds, United Kingdom ➤ General support in business operations, ➤ Payments and finanicial data processing, ➤ Creating journals, analyzing cash reports, ➤ Solving payment issues in datacash system and processing account closures, ➤ Performing UAT tests of upgraded version of business operations system, ➤ Cash administration, issuing and sending banking cheques to customers, ➤ Constant gaining of business shared services experience (SBS/BPO), ➤ Providing expert advice to call center agents… Show more ➤ General support in business operations, ➤ Payments and finanicial data processing, ➤ Creating journals, analyzing cash reports, ➤ Solving payment issues in datacash system and processing account closures, ➤ Performing UAT tests of upgraded version of business operations system, ➤ Cash administration, issuing and sending banking cheques to customers, ➤ Constant gaining of business shared services experience (SBS/BPO), ➤ Providing expert advice to call center agents and handling with more complex customer queries, ➤ Making funds and cash transfers between customers' accounts through PBS platform, ➤ Collaboration on a daily basis with other departments: AML, Corporate Actions, Dividends, IT Support, ➤ Training and onboarding new joiners, Show less



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Customer Service Agent

  • Jan 2012 - Jan 2013

  United States, Georgia 1-year Career Internship Program in Customer Service & Hospitality



Red Jacket Resorts

• United States
• Hospitality
• 1 - 100 Employee

• Customer Service Associate

  • Jun 2008 - Nov 2008

  United States, New Hampshire Work&Travel Cultural Exchange Program for Students - Summer Season 2007/2008