Tomasz Jaśniak

Customer Success Representative / Chatbot Designer at Advisero
  • Claim this Profile
Online Presence
Contact Information
us****@****om
(386) 825-5501
Location
Katowice, Śląskie, Poland, PL
Languages
  • polski Native or bilingual proficiency
  • angielski Professional working proficiency

Topline Score

Bio

Generated by
Topline AI

0

/5.0
/ Based on 0 ratings
  • (0)
  • (0)
  • (0)
  • (0)
  • (0)

Filter reviews by:

No reviews to display There are currently no reviews available.

0

/5.0
/ Based on 0 ratings
  • (0)
  • (0)
  • (0)
  • (0)
  • (0)

Filter reviews by:

No reviews to display There are currently no reviews available.
You need to have a working account to view this content. Click here to join now

Credentials

  • Qlik Sense Analytics Development
    Awari School of Analytics
    Jan, 2019
    - Sep, 2024
  • 70-461 Session 1-7: Querying Microsoft SQL Server (SQL code)
    Udemy
    Nov, 2018
    - Sep, 2024
  • Linear Regression for Business Statistics
    Coursera
    Sep, 2018
    - Sep, 2024
  • Introduction to Data Analysis Using Excel
    Coursera
    Jul, 2018
    - Sep, 2024
  • Basic Data Descriptors, Statistical Distributions, and Application to Business Decisions
    Coursera
    Jul, 2018
    - Sep, 2024
  • Basic Data Descriptors, Statistical Distributions, and Application to Business Decisions
    Coursera
    Jul, 2018
    - Sep, 2024
  • Business Applications of Hypothesis Testing and Confidence Interval Estimation
    Coursera
    Jul, 2018
    - Sep, 2024
  • HackAtNat
    Kariera w NatWest Polska

Experience

  • Advisero
    • Poland
    • Information Services
    • 1 - 100 Employee
    • Customer Success Representative / Chatbot Designer
      • Oct 2019 - Present
  • Capgemini
    • India
    • Information Services
    • 1 - 100 Employee
    • Quality Manager
      • Jul 2014 - Oct 2019

      Responsibilities: Analysing day to day issues arising from quality non-conformances. Tracking the corrective and preventive actions being taken to improve quality. Involving SD agents, client and vendor staff appropriately in resolving quality problems. Checking quality of the tickets and phone calls. Calculating the Customer Satisfaction Score and preparing various daily and monthly reports.

    • Out Of Hours Support
      • Feb 2014 - Oct 2019

      Responsibilities: handling calls, emails, chat, logging, resolving/escalating and coordinating incidents/service requests, fulfilling a large variety of tasks performed on daily basis by Service Desk and Back Office

    • 1st Line Analyst
      • Aug 2013 - Oct 2019

      Responsibilities: handling calls, emails, chat, logging, resolving/escalating and coordinating incidents/service requests.

    • Chatbot Content Designer
      • Jul 2018 - Sep 2019

      In 2018 I have joined Cognitive Cloud Solutions team where I’m working as a Chatbot Content Designer, responsible for Bot’s dialogues designe and bot training.Skills:Microsoft Bot Framework components: LUIS, QnA MakerDialogflowvery basic Amazon Lex

Education

  • Akademia Ekonomiczna im. Karola Adamieckiego w Katowicach
    Informatyka i ekonometria
    2003 - 2009

Community

You need to have a working account to view this content. Click here to join now