Experience

Strategix CFT GmbH

• Germany
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Technical Consultant

  • Oct 2021 - Present

  • Liaising with clients and stakeholders to determine project requirements. • Single handed customer change request (Consulting, development, deploy). • Designing and testing a range of software and technical solutions. • Being first point of contact and providing guidance and advice for the duration of a project. • Improving system efficiency by consulting with end-users and providing innovative solutions. • Training end-users on hardware functionality and software programs. • Liaising with clients and stakeholders to determine project requirements. • Single handed customer change request (Consulting, development, deploy). • Designing and testing a range of software and technical solutions. • Being first point of contact and providing guidance and advice for the duration of a project. • Improving system efficiency by consulting with end-users and providing innovative solutions. • Training end-users on hardware functionality and software programs.



BAE Systems Digital Intelligence

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Consultant

  • May 2021 - Oct 2021



Strategix CFT sp. z o.o.

• Poland
• Software Development
• 1 - 100 Employee

• Technical Consultant

  • Jan 2019 - Apr 2021

  • Liaising with clients and stakeholders to determine project requirements.• Single handed customer change request (Consulting, development, deploy).• Designing and testing a range of software and technical solutions.• Being first point of contact and providing guidance and advice for the duration of a project.• Improving system efficiency by consulting with end-users and providing innovative solutions.• Training end-users on hardware functionality and software programs.

• Support Team Leader

  • Oct 2018 - Apr 2021

  • Coached and trained support personnel in processing inbound issues from customers while maintaining a high-level of customer satisfaction and exceeding department goals.• Launched policies and procedures to improve response time and coach resources.• Participated in customer meetings for escalated issues to provide faster resolution.• Prepared and delivered technical presentations and demonstrations to customers.• SQL Reporting; Help Desk Support; Document Analysis.• Provided weekly statistics to CEO in efforts to increase efficiency. Show less

• Technical Support Specialist

  • Oct 2017 - Oct 2018

  • Complex issue solving.• Data and issue Analysis.• Bug fixing.• Participating in implementation projects.



Diebold Nixdorf

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior 2nd Line Technical Support

  • Aug 2016 - Oct 2017

  • Complex issue solving.• Data and issue Analysis.• Provide input for problem management in case of recurring failures.• Support of dispatchers, First Level Agents and provision of EHD (Engineer Help Desk).• Co-op with developer support.• Usage of corporate knowledge base, log files and journal data to analyze reason for failure and guide customer to perform dedicated activities to solve incidents and if applicable by usage of remote access to customer environment.• Compose bug documentation for developer support.• SLA and KPIs analysis. Show less

• 2nd Line Technical Support

  • Apr 2016 - Aug 2016

  • Complex issue solving.• Data and issue Analysis.• Provide input for problem management in case of recurring failures• Support of dispatchers, First Level Agents and provision of EHD (Engineer Help Desk).

• Senior 1st Line Technical Support

  • Oct 2015 - Apr 2016

  • Handling Customer calls and support in IT solutions.• Step to step issue documentation.• End to end customer support .• Coordinating field services visits.• Providing Trainings and assisting new joiners.• Assigning Daily responsibilities among agents.• Composing of statistic reports.

• 1st Line Technical Support

  • Jun 2015 - Oct 2015

  • Handling Customer calls and support in IT solutions.• Step to step issue documentation.• End to end customer support .• Coordinating field services visits.