Tomás Guardia

Implementation Support Team Lead (Stripe ISD) at Square1
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Alicante Area, ES
Languages
  • Spanish Native or bilingual proficiency
  • English Full professional proficiency

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Credentials

  • Stripe Certified Professional Developer
    Stripe
    Apr, 2023
    - Nov, 2024
  • Stripe Fundamentals Certified
    Stripe
    Jan, 2023
    - Nov, 2024
  • Stripe Certified Professional Implementation Architect
    Stripe
    Nov, 2022
    - Nov, 2024

Experience

  • Square1
    • Ireland
    • Software Development
    • 1 - 100 Employee
    • Implementation Support Team Lead (Stripe ISD)
      • Mar 2022 - Present

      • Lead a team of Onboarding Specialists to provide technical implementation support to Stripe users during their integration phase, mainly in the SMB & Startup segment.• Collaborate closely with program managers to provide feedback on the ISD program, which shapes its evolution to ensure it meets client needs.• Coach and mentor team members to help them develop their skills & ensure a seamless spin-up process for newcomers.• Manage a portfolio of Stripe clients to ensure they receive top-notch support and that their integration phase progresses smoothly.• Maintain regular reporting on user interactions and their status within their integration phase to provide program managers & leaders with regular updates. Show less

    • Onboarding Specialist (Stripe ISD)
      • Mar 2022 - Oct 2022

      • Provided technical implementation support and guidance to Stripe clients during their integration phase, offering prompt and effective solutions to their challenges, ensuring they received high-quality support throughout the process.• Communicated technical information to non-technical users in a clear and concise manner to ensure understanding.• Documented and maintained records of all user interactions and progress updates, ensuring accurate and up-to-date reporting on integration status.• Worked to continuously improve knowledge and skills in the area of digital transformation to better serve users. Show less

  • The First Boss SL
    • IT Specialist
      • Sep 2020 - Feb 2022

      - Ensure the smooth operation of all technology-related systems and equipment. - Provide support and technology advisory to professional esports players, assisting them in optimizing their performance. - Ensure the smooth operation of all technology-related systems and equipment. - Provide support and technology advisory to professional esports players, assisting them in optimizing their performance.

  • Maranata Informática SRL
    • San Juan, Argentina
    • Customer Service
      • Jan 2018 - Dec 2018

      Retail computer/technology store, my activities included: • Assisting customers with their technology needs, including identifying products that meet their requirements and providing expert advice on the features and benefits of different products. • Providing technical support services to customers, including troubleshooting issues with hardware and software, and performing basic repairs and maintenance tasks. • Collaborating with team members to achieve sales goals, resolve customer complaints, and enhance the overall customer experience. Show less

Education

  • Colegio Secundario Modelo, Argentina
    High School Diploma, Natural Sciences

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