Tomas Gomez
Chief Operating Officer at 911 Pain Management- Claim this Profile
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English Full professional proficiency
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Spanish Native or bilingual proficiency
Topline Score
Bio
Credentials
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4-Day MBA
Keith CunninghamSep, 2019- Sep, 2024 -
Business Mastery
Tony RobbinsAug, 2019- Sep, 2024 -
Strategy Deployment Process
NEXT LEVEL Partners®, LLCDec, 2014- Sep, 2024 -
Certificate of Completion in AMA’s 5-Day MBA Workshop
American Management AssociationAug, 2014- Sep, 2024 -
Certificate in Lean Six/Sigma
ProgressivEdgeNov, 2013- Sep, 2024 -
Certificate in Microsoft SharePoint 2013
MicrosoftJun, 2013- Sep, 2024 -
Certificate in Multi-Project Management
American Management AssociationAug, 2007- Sep, 2024 -
Certificate in Finance
Tecnológico de MonterreyJul, 2004- Sep, 2024 -
Certificate in Lean Enterprise
Tecnológico de MonterreyDec, 2001- Sep, 2024
Experience
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911 Pain Management
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United States
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1 - 100 Employee
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Chief Operating Officer
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Apr 2021 - Present
Leads the medical operations and servicing functions to support ownership's strategic plans. Oversees all areas of the business units, including assisting in developing the 5-year business plan and providing quarterly progress reports to the Board of Directors. Executing a plan to build a network of medical operations at strategic locations based on practical business modeling in Texas. Creating a scalable operational structure by incorporating best-in-class technology and systems solutions in the following areas: regulatory compliance, data management, human resources, marketing, functional process design (quality systems and SOPs), and financial management. Implemented a KPI COO dashboard with 35 critical metrics monitored daily, covering initial patient referrals to collections. * Practice has grown by 100%, with six operational sites. The leading site is showing over 50% growth, and new satellite operations have doubled their volume in 12 months. In 2022, KPIs showed improvement from 30-50%. In addition, standardization and replication of procedures reduced the employee learning curve by 75%. * Focused on online reviews and digital reputation by redefining survey methods and implementing a system that gathered feedback for 95% of the patient base. In 18 months, 5-star Google reviews increased by 100%, the number of daily surveys responded sevenfold, survey scores improved from an average of 8 to 9.5, and patient referrals increased by 50%. * Led a re-engagement initiative at a medical practice with 25% employee turnover. Training, communications, position specifications, process mapping, and capacity analysis were redesigned. Reduced turnover and realized an enterprise-wide increase in employee performance of 35%. Show less
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Fountain Life
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United States
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Health and Human Services
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1 - 100 Employee
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Clinical Operations Director
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2016 - 2021
Startup founded by high-profile celebrities and CEOs. Orchestrated the development of 5-star clinical operations, starting with a clinic in Tijuana, Mexico, and planned sites in the Bahamas and Grand Cayman Islands. Established a data-driven global platform on aging, including satisfying regulatory requirements for biologicals and stem cell products and obtaining international medical tourism certification (GHA). Orchestrated all operations, including personnel acquisition, SOP development, quality systems, patient cycle, concierge services, logistics, retention programs, and sales/marketing. Leveraged interactions and encounters with celebrity investors such as Tony Robbins, Peter Diamandis (X-Prize), and Dr. Bob Hariri (Celularity) to generate additional funds and enhance promotional efforts. * Devised a plan to attract international investors to increase project feasibility, validity, and certainty: develop three clinical trial protocol designs and get them approved, complete an international medical accreditation, and develop a 5-star luxury clinic and private facilities. Influenced buy-in from a US-based group that secured initial funding and began focusing on regenerative medicine and biologics. Show less
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Senior Manager, Engineering / New Product Introductions
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2006 - 2016
Directed activities of the 22-member Engineering Services Department tasked with new product introduction, configuration control, technical writing, laboratory management, sustaining engineering, and Alpha and Beta Test programs. Developed and implemented a world-class new product development process to ensure the portfolio met corporate business strategy objectives. * Led over 2000 completed new product projects. * Installed Alpha (internal) Test protocol to service R&D, Engineering, Warranty, and Quality Departments. Also implemented a worldwide products Beta Program. Show less
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Jacuzzi Group Worldwide
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United States
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Manufacturing
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1 - 100 Employee
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Operations Engineering Manager
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2004 - 2006
Established world-class methodologies applicable to a staff of 28 professionals in manufacturing, process reengineering, new products, quality assurance, tooling, maintenance, and robotics. Installed Lean and Six Sigma, Cellular Manufacturing, Pull Systems, and Statistical Process Controls. Identified outsourcing opportunities in Mexico and China for processes and sub-assemblies. * Significant cost reductions were achieved due to redesigning the production layout and process flow for the robotics operation. Show less
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Bosch
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Germany
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Think Tanks
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1 - 100 Employee
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Business Unit Operations Manager
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2000 - 2004
Managed the Power Tools Business Unit at Mexicali, overseeing manufacturing, project and quality and design engineering, production control, and assembly conducted by over 700 employees, including ten engineers. Established a production-line conversion to Cellular Manufacturing pull system, one-piece flow, Kanban, and Six Sigma implementation. Installed TPM, value stream mapping, and Kaizen-in-process while developing Poka-yoke systems. Redesigned EOL inspection and rejects control and coordinated new product programs. * Orchestrated and drove the launch of over 100 new products. * Introduced a breakthrough product using Li-Ion battery technology for the first time in the power tool industry. * Redoubled cost reduction initiatives by manufacturing outsourced products in-house. Show less
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Wyman Gordon
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United States
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Aviation and Aerospace Component Manufacturing
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700 & Above Employee
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Quality Assurance Administrator - Plant Manager
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1999 - 2000
Served as part of a core team for the startup of a new manufacturing operation in Mexicali. Served as part of a core team for the startup of a new manufacturing operation in Mexicali.
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Honeywell Aerospace
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Aviation and Aerospace Component Manufacturing
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1 - 100 Employee
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Lean / Six Sigma Lead
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1997 - 1999
Team leader responsible for the diagnosis and baseline for materials logistics through the Business Processing Center in the USA to Point of Use at the Mexico facility. Team leader responsible for the diagnosis and baseline for materials logistics through the Business Processing Center in the USA to Point of Use at the Mexico facility.
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Education
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Harvard Business School Online
Credential of Readiness -
Harvard Business School Online
Certificate in Entrepreneurship -
Tecnológico de Monterrey
Bachelor’s Degree, Industrial and Systems Engineering
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