Director - Global Operations

• Apr 2022 - Present

Manager - Global Operations

• May 2015 - May 2022

Manage/lead team of 7 local and overseas APAC IT staff supporting and maintaining APAC production, non-production and internal environments. Take ownership and responsibility for daily operation and support matters within APAC region related to: cloud, servers, laptops, network equipment, software, budgets, and security. Reporting to management in US. Provide internal IT support to MO staff in APAC region including on-boarding and off-boarding process and IT asset procurement. Liaise with US/UK/India based teams in relation to projects, compliance matters and issue resolution. Provide client support for cloud hosted SaaS environments running MO developed applications Spectra PF, Spectra MD, Ignitia, Aura, PIN and Prisma. Liaise with development, product and client services teams in resolving issues and managing projects. Show less

IT Operations Manager

• May 2013 - May 2015

Manage small IT support team responsible for daily operation of Windows/Linux hybrid network environment in AU and NZ for Sony Playstation and Sony ATV including servers, network devices, voice, desktops and internal helpdesk system. Manage and participate in various IT projects and consolidation/decommissioning work. Liaise with vendors and internal stakeholders, provide technology recommendations, research and plan improvements. Document new processes and procedures, enforce security. Report to local IT Director Show less

Senior Systems Administrator / Tech Leader

• Feb 2008 - May 2013

Overall responsibility for smooth operation of server and desktop environment, network infrastructure, remote access and cloud services. Provide application support to users, BCC software support to clients, co-ordinate new software installations and liase with stakeholders to achieve desired resolution. Perform disaster recovery testing, application testing, automation and project work, assist software developers, research improvements to processes. Work as a team member and later as team leader of technical department leading junior staff and assisting more senior staff. Show less

Systems Administrator

• Jul 2004 - Jan 2008

Managed network and server environment, including desktops and office equipment. Provide support to internal and external users; diagnose problems and perform research, isolation, resolution and follow-up; prioritising workload to facilitate timely resolution of issues. Liaise with vendors and service providers; obtaining information on methods for the correct installation, configuration and maintenance of purchased software and hardware, and negotiating to achieve adherence to schedules and budgets. Maintain industry awareness; monitoring technological advances and identifying potential uses and compatibility with existing systems. Show less