Salesforce Admin

• Mar 2022 - Present

In charge of administering our Salesforce org. Creating Reports and Dashboards, users, profiles, permission sets, custom objects, custom fields, page layouts, record pages, flows and process builders. Meeting with the Stakeholders to gather Requirements for internal changes/improvements, Ocassional billable work for our customers. Improvements to our internal app for Requirements Gathering (RADTest) In charge of managing all of our internal IT tools (G-Suite, Slack, Lucidchart, Expensify) Show less

Salesforce Support Analyst

• Jan 2022 - Mar 2022

Managing support tickets for all of our Salesforce users globally. Creation of user accounts, profiles, permission sets, reports and dashboards. Managing support tickets for all of our Salesforce users globally. Creation of user accounts, profiles, permission sets, reports and dashboards.

Salesforce Admin

• Mar 2021 - Jan 2022

Working under small projects. Working under small projects.

Semi Sr. Consultant

• Mar 2019 - Jan 2022

I had the tasks of managing our Salesforce Environment, managing users, security and sharing. I was also in charge of providing support to end users, this included the maintenance of the network, talking with ISP and solving any issue that may occur. I provided daily direct support to end users, this included solving any issue they may encounter with their computers, we had around 600 users with a mix between Windows and MacOS (mostly Windows). I prepared the onboarding of new users, preparing the computer and closing the tickets using the Remedy ticket system. Finally, I was in charge of talking with providers, that included mobile carriers, such as Movistar and Telefonica, and talking with providers for computers and IT supplies. Show less

DSS Engineer

• Mar 2019 - May 2019

I provided IT support to the users, networks and positions of the Syngenta offices, located in Vicente Lopez. I provided IT support to the users, networks and positions of the Syngenta offices, located in Vicente Lopez.

Operador

• Jun 2018 - Mar 2019

Soporte telefonico para la campaña de TeleCentro. Soporte telefonico para la campaña de TeleCentro.

Telemarketer

• Oct 2017 - Feb 2018

Crew

• Jul 2016 - Oct 2017

Atención al cliente, cocina, limpieza, apertura y cierre del local. Atención al cliente, cocina, limpieza, apertura y cierre del local.

Cadete

• Feb 2015 - Dec 2015

Cadeteria, recepción, atención a clientes Cadeteria, recepción, atención a clientes