Experience

BAASS Business Solutions

• Canada
• Software Development
• 1 - 100 Employee

• Senior Technical Consultant

  • Jul 2015 - Present

  New Westminster, BC, Canada Responsible for best practices and guidance on: • CRM and ERP integration • CRM Exchange integration • Swiftpage Integration • MailChimp Integration • SQL Server • Provide Technical and best practice consulting services for CRM & ERP. • Troubleshooting Environment Sage CRM and ERP Integration • Create and maintain content and KB articles for CRM integration best practices • Technical Support • CRM Installation and Upgrades • Provide Best practice… Show more Responsible for best practices and guidance on: • CRM and ERP integration • CRM Exchange integration • Swiftpage Integration • MailChimp Integration • SQL Server • Provide Technical and best practice consulting services for CRM & ERP. • Troubleshooting Environment Sage CRM and ERP Integration • Create and maintain content and KB articles for CRM integration best practices • Technical Support • CRM Installation and Upgrades • Provide Best practice Technical consulting • SQL Server Technical Trainer Internal/External • CRM and 3rd party integration • ERP Integration • Microsoft Server integration components • IIS, MS Exchange, Windows Server, SQL Server Show less



Plus Computer Solutions Ltd.

• Software Development
• 1 - 100 Employee

• CRM Technical Consultant

  • Jul 2015 - Jan 2017

  New Westminster, British Columbia, Canada Responsible for best practices and guidance on: • CRM and ERP integration • CRM Exchange integration • Swiftpage Integration • MailChimp Integration • Provide Technical and best practice consulting services for CRM & ERP. • Troubleshooting Environment Sage CRM and ERP Integration • Create and maintain content and KB articles for CRM integration best practices • Technical Support • CRM Installation and Upgrades • Provide Best practice Technical… Show more Responsible for best practices and guidance on: • CRM and ERP integration • CRM Exchange integration • Swiftpage Integration • MailChimp Integration • Provide Technical and best practice consulting services for CRM & ERP. • Troubleshooting Environment Sage CRM and ERP Integration • Create and maintain content and KB articles for CRM integration best practices • Technical Support • CRM Installation and Upgrades • Provide Best practice Technical consulting Technical Trainer Internal/External • CRM and 3rd party integration • ERP Integration • Microsoft Server integration components • IIS, MS Exchange, Windows O/S, MSSQL Show less



Sage

• United Kingdom
• Software Development
• 700 & Above Employee

• Technical Support Analyst, Level 2

  • Feb 2015 - Jul 2015

  Richmond, British Columbia, Canada Primarily responsible for providing outstanding customer support to our clients and partners for SageCRM, and integration with Sage 100 ERP, Sage 300 ERP and Sage ERP X3. Responsibilities: • Troubleshoot client installations of Sage CRM • Troubleshoot Integration issues with Sage 300 ERP (Accpac) • Troubleshoot Integration issues with Sage 100 ERP (MAS) • Identify and resolve various Network and Database related Issues. • Create content and knowledgebase… Show more Primarily responsible for providing outstanding customer support to our clients and partners for SageCRM, and integration with Sage 100 ERP, Sage 300 ERP and Sage ERP X3. Responsibilities: • Troubleshoot client installations of Sage CRM • Troubleshoot Integration issues with Sage 300 ERP (Accpac) • Troubleshoot Integration issues with Sage 100 ERP (MAS) • Identify and resolve various Network and Database related Issues. • Create content and knowledgebase articles. • Certified Knowledge Centered Support (KCS) Coach • CRM/Microsoft Exchange Integration subject matter expert • CRM/Swiftpage Integration subject matter expert • CRM/MailChimp Integration subject matter expert • WMware vCloud Administrator • Provide in-depth technical training for new and current analysts Qualifications: • In-Depth knowledge of Windows operating systems. • In-Depth knowledge of Microsoft Internet Information Server (IIS). • Database knowledge (MS-SQL) • MS Exchange knowledge

• Technical Support Analyst

  • Apr 2012 - Jul 2015

  Richmond, BC, Canada Primarily responsible for providing outstanding customer support to our clients and partners for SageCRM, and integration with Sage ERP 300 and Sage 100 ERP. Responsibilities: • Troubleshoot client installations of Sage CRM • Troubleshoot Integration issues with Sage 300 ERP (Accpac) • Troubleshoot Integration issues with Sage 100 ERP (MAS) • Identify and resolve various Network and Database Issues. • Create content and knowledgebase articles. • Certified Knowledge… Show more Primarily responsible for providing outstanding customer support to our clients and partners for SageCRM, and integration with Sage ERP 300 and Sage 100 ERP. Responsibilities: • Troubleshoot client installations of Sage CRM • Troubleshoot Integration issues with Sage 300 ERP (Accpac) • Troubleshoot Integration issues with Sage 100 ERP (MAS) • Identify and resolve various Network and Database Issues. • Create content and knowledgebase articles. • Certified Knowledge Centered Support (KCS) Coach • CRM/Microsoft Exchange integration subject matter expert • CRM/Swiftpage integration subject matter expert • CRM/MailChimp integration subject matter expert • WMware vCloud Administrator Qualifications: • In-Depth knowledge of Windows operating systems. • In-Depth knowledge of Microsoft Internet Information Server (IIS). • Database knowledge (MS-SQL) • MS Exchange knowledge

• Customer Support Analyst

  • Mar 2010 - Jul 2015

  Richmond, British Columbia, Canada

• Technical Support Analyst

  • Jun 2010 - Mar 2012

  Richmond, BC Phone support for Sage 50 Canada (Simply Accounting) - Received and resolved customer questions and issues regarding Sage 50 Accounting, primarily via direct telephone contact but also through chat. - Sold additional add-on products and services to satisfy the customers needs - #1 in sales across the support team.

• Customer Service Representative

  • Mar 2010 - Jun 2010

  Richmond, BC Customer service related duties, as: - Registering new accounts for customers - Registering retail products to customers accounts - Updating customer information, such as address, phone number, email address and credit cards - Providing customers with registration codes for already registered products



Kasbi Petroleum AB

• Assistant Manager

  • 2007 - 2008



Pc Add On

• IT Consultant

  • 2001 - 2003

  Worked as a consultant in areas as: - Novell Netware - Linux - Unix - Mailservers - DNS - Firewalls and Security



Semcon

• Sweden
• Information Technology & Services
• 700 & Above Employee

• Technical Trainer

  • 1999 - 2000

  Stockholm, Sweden Worked as a technical trainer in areas such as; - CIW Internetworking Professional - CIW Server Administration (apache/iis/operating systems/DNS etc) - CIW Security Professional - Linux Fundamentals - UNIX Fundamentals