Digital Product & Innovation Consultant

• Jan 2020 - Present

Creating value for customers and clients through great software built by great people! Creating value for customers and clients through great software built by great people!

Founder - Digital Product Manager

• May 2019 - Present

Start-Up Chile G24Member of FinteChile Start-Up Chile G24Member of FinteChile

Gerente Agile

• May 2018 - May 2019

Digital Channel Agile Manager, leading Consorcios Digital Transformation efforts. Aligning senior management obtaining the necessary funding and commitment. First achievement was the developing of the car insurance sales funnel, in under three months. Developing the strategy to continue the implementation towards a successful Digital Transformation. Digital Channel Agile Manager, leading Consorcios Digital Transformation efforts. Aligning senior management obtaining the necessary funding and commitment. First achievement was the developing of the car insurance sales funnel, in under three months. Developing the strategy to continue the implementation towards a successful Digital Transformation.

Agile Manager Latam.com

• Jul 2016 - Jun 2018

Agile Manager, Digital IT Latam.com, leading LatamPass (Latam Frequent Flyer Program) and LatamTravel (Vacation bundles) digital channel. Developing the digi-tal products and service, while running the digital operations. Leading five agile scrum teams consistently achieving business KPI targets.

Gerente Mejora Continua Oficinas de Venta y Contact Center

• Feb 2016 - Jun 2016

City Ticket Office and Contact Center Quality and Support Teams Manager. Ensure adherence to the Lean Management System. Maintain the flow of continuous im-provement and influence other areas of the company to ensure the execution of those initiatives.

Gerente Gestion Operacional Contact Center and Customer Service

• Oct 2012 - Jan 2016

Subgerente Gestión Operacional Contact Center

• Apr 2011 - Oct 2012

Responsable de la Planificación y Control Operacional de la Red Contact Center. Velando por el cumplimiento de metas de Satisfacción de Pasajeros y Niveles de Servicio entre otros.Proponer y participar en proyectos de mejora continua.

Subgerente Operaciones Contact Center

• Oct 2010 - Apr 2011

A cargo de las áreas de Venta y Postventa, brindando el servicio para 18 países centralizadamente desde Santiago. Abarcando una dotación de 450 personas, entre Jefes, Supervisores y Agentes de atención al cliente y Analistas.

Jefe Capacity Planning Contact Center

• Feb 2009 - Oct 2010

Responsable de la estrategia de fábricas entre sites propios de Santiago y Lima y cuatro Outsourcings. Determinar dotaciones y confección del presupuesto. Entrega de turnos a los ejecutivos optimizando indicadores de Ocupación, Niveles de Servicio y Tasas de abandono. Liderar proyectos de optimización y proyectos informáticos de control de gestión. A cargo de un equipo de 10 personas

Owner and Trainer

• Jul 2014 - Jul 2016

Founder and Certified Trainer Getting Things Done – Certified franchisee David Allen Company for Chile. Delivering Getting Things Done workflow training to companies in Chile. GTD is the number one bestselling book in the Time Management category, “the art of stress-free productivity”. Founder and Certified Trainer Getting Things Done – Certified franchisee David Allen Company for Chile. Delivering Getting Things Done workflow training to companies in Chile. GTD is the number one bestselling book in the Time Management category, “the art of stress-free productivity”.

Merchandise Planner

• Mar 2008 - Jan 2009

Merchandise Planner – achieving every KPI two seasons in a row (sales, margin and inventory turnover) for several departments like Toys, Junior Clothes and Sport among others. Merchandise Planner – achieving every KPI two seasons in a row (sales, margin and inventory turnover) for several departments like Toys, Junior Clothes and Sport among others.

Project Manager

• Jan 2006 - Mar 2008

Project Manager, Engineer – Developing several software projects for different banks in Chile and Latam. Led the CMMI Level 2 successful certification of the company. Project Manager, Engineer – Developing several software projects for different banks in Chile and Latam. Led the CMMI Level 2 successful certification of the company.