Experience

Firebird Tours

• Malta
• Travel Arrangements
• 100 - 200 Employee

• Senior Travel Specialist

  • Mar 2017 - Present

  Active sales processes with clients from the US and Canada. Selling mid-range or luxury packages for tourists from Northern America. Itinerary preparation, communication, payments, invoicing, active work with CRM (Salesforce), individual sales goal targets. Active sales processes with clients from the US and Canada. Selling mid-range or luxury packages for tourists from Northern America. Itinerary preparation, communication, payments, invoicing, active work with CRM (Salesforce), individual sales goal targets.



Holiday Inn Hotel and Conference Center

• United States
• Hospitality
• 100 - 200 Employee

• Deputy General Manager

  • Jan 2015 - Jan 2017

  Responsible for the overall operation and financial performance of the hotel. Looking after hotel maintenance, refurbishment, and investment. Ensuring a high standard of efficient and courteous service with a hands-on approach, maintaining and monitoring standards of the brand. Hire processes, HR and documentation. Responsible for the overall operation and financial performance of the hotel. Looking after hotel maintenance, refurbishment, and investment. Ensuring a high standard of efficient and courteous service with a hands-on approach, maintaining and monitoring standards of the brand. Hire processes, HR and documentation.



Holiday Inn Express

• United States
• Hospitality
• 700 & Above Employee

• Guest Services Manager

  • Mar 2013 - Jan 2015

  Duty Manager (shift leader) is responsible for the overall smooth flow of operations during the shift. Managing team of 5-7 to ensure a high level of standards and efficient performance of the team. Duty Manager (shift leader) is responsible for the overall smooth flow of operations during the shift. Managing team of 5-7 to ensure a high level of standards and efficient performance of the team.



Accor

• France
• Hospitality
• 700 & Above Employee

• Front Desk Manager

  • Mar 2012 - Mar 2013

  Front Desk Specialist. Operating front desk with 150 room hotel. Front Desk Specialist. Operating front desk with 150 room hotel.