Tomas Barta

International Customer Service Manager at Orange Business Services
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Paris Metropolitan Region, GH

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Credentials

  • ITIL Foundation V3
    ORSYS
    Apr, 2013
    - Oct, 2024
  • Project Management Professional
    Project Management Institute
    Dec, 2015
    - Oct, 2024

Experience

  • Orange Business Services
    • France
    • IT Services and IT Consulting
    • 700 & Above Employee
    • International Customer Service Manager
      • Sep 2015 - Present

      Managing network and IT services (MPSL, Internet, Cloud gateways, Datacenters, Unified Communication, SDN, Security). After having managed 3 large customers in Europe and Africa, I have been nominated as Customer Service Manager leader for a large French customer worldwide. My mission is to ensure OBS customers' satisfaction, by leading service improvement plans at all levels within OBS (Customer operations, service delivery, project management, digitalization) cooperating also with the sale's team on service evolution and business opportunities.

    • Senior Service Delivery Manager
      • Jan 2006 - Sep 2015

      Delivery of network services throughout European countries (Switzerland, Czech Republic, Netherlands, Germany, France) for OBS customers.Managing sensible customer projects, escalations.Cooperation with OBS departments worldwide (Egypt, India, Mauricius, Switzerland, Czech Republic).Participation to negociation with local network providers in Europe.

Education

  • Université Paris-Sorbonne
    Licence, langues étrangères Anglais Allemand et commerce international
    1997 - 2003
  • Lycée Franco-Allemand (Versailles)
    Baccalauréat S, Scientifique
    1990 - 1997

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