Experience

Akureyrarbær

• Iceland
• Government Administration
• 1 - 100 Employee

• Ticket Sales Manager

  • Jan 2021 - Present



Akureyrarbær

• Iceland
• Government Administration
• 1 - 100 Employee

• Catering Manager

  • Dec 2019 - Apr 2020



Thomas Cook Group plc

• Travel Arrangements
• 700 & Above Employee

• Service Representative

  • May 2017 - Sep 2019

  To ensure exceptional service is delivered to customers in destination. Service Representatives will answer questions & queries and offer solutions to customer concerns, whilst offering enhancements & experiences to provide a great holiday experience.Customer Service is what it’s all about!Ensures that commitments made by Thomas Cook Group to customers are met. Makes prompt, clear decisions to resolve issues and takes responsibility to take the actions required to address theseVisits customers in destination to ensure that their needs are met. Maintains respectful relationships with third parties in-resortTakes responsibility for resolving customer concerns and queries. Provides in-resort customer care and complies with governance and escalation processes to ensure timely resolution Sells appropriate ancillary products as required by the customer to enhance their holiday experience



Haslinger Hof

• Germany
• Hospitality
• 1 - 100 Employee

• Commis de Rang

  • Apr 2015 - May 2017

  One of the biggest catering and hospitality companies around in Bavaria, we ensure with our dedicated staff that annually about 1 million guests in year come and enjoy dinner, holiday or entertainmentServing food & drinksAssistance with event support One of the biggest catering and hospitality companies around in Bavaria, we ensure with our dedicated staff that annually about 1 million guests in year come and enjoy dinner, holiday or entertainmentServing food & drinksAssistance with event support



Kurhotel Astoria

• Restaurant Manager

  • Mar 2014 - Apr 2015

  Create unforgettable experiences for Guests, exceeding expectations from breakfast right through to dinner.Responsibilities:-Supervise the efficient operation of the restaurant-Create the environment to enable our guests to have an authentic and relaxed dining experience-Ensure the team are committed to delivering a seamless service with the finest attention to detail.-Be a role model to the team and act as a guardian of our standards.-Communicate effectively delivering team briefs that engage, educate, motivate and set the team up to deliver a seamless shiftAdhere to all Health & Safety/Food Hygiene regulations within the workplace as per the law and company policy and procedure.-Report to hotel management any complaints, incidents, accidents or any other irregularities implementing the complaint handling procedure when/where appropriate-Deliver effective handovers, reporting the days’ events and other relevant information to the hotel management team.-Opening and closing procedures for the restaurant are completed in accordance with hotel procedures