Experience

Kensington Grey Agency Inc

• Canada
• Advertising Services
• 1 - 100 Employee

• Campaign Manager

  • Oct 2022 - Present



Ledrew Models

• Canada
• Retail Apparel and Fashion
• 1 - 100 Employee

• Fashion Model

  • Sep 2020 - Present



Jūs by Oreya

• Toronto, Ontario, Canada

• Social Media and Community Manager

  • Apr 2022 - Mar 2023

  - SEO email marketing using klayvio - feed curation and planning - influencer marketing outreach - customer service - SEO email marketing using klayvio - feed curation and planning - influencer marketing outreach - customer service



Knix

• Canada
• Retail Apparel and Fashion
• 100 - 200 Employee

• Influencer Marketing Specialist

  • Mar 2022 - Oct 2022

  - Creating innovative creative briefs that align with social media strategies - Successfully negotiating compensations for influencers while staying within budget confines - Developing an outreach plan to connect with nano, micro and macro influencers - Identifying potential Kt community members to join the Knix cohort of frequent contributors - Creating influencer contracts - Creating innovative creative briefs that align with social media strategies - Successfully negotiating compensations for influencers while staying within budget confines - Developing an outreach plan to connect with nano, micro and macro influencers - Identifying potential Kt community members to join the Knix cohort of frequent contributors - Creating influencer contracts



Babe Creative

• Canada
• Advertising Services
• 1 - 100 Employee

• PR & Community Relations Manager

  • Sep 2021 - Mar 2022

  - Creating creative copywriting on social media channels like Instagram to improve social engagement - Develop detailed outreach plans to secure partnerships for talent - Successfully negotiating compensation for talent - Identifying and evaluating community engagement strategies to improve client loyalty based on knowledge of establishment objectives and brand goals. - Work to develop a new network of high level contacts for the company to form long lasting partnerships - Creating creative copywriting on social media channels like Instagram to improve social engagement - Develop detailed outreach plans to secure partnerships for talent - Successfully negotiating compensation for talent - Identifying and evaluating community engagement strategies to improve client loyalty based on knowledge of establishment objectives and brand goals. - Work to develop a new network of high level contacts for the company to form long lasting partnerships



437

• Canada
• Apparel & Fashion
• 1 - 100 Employee

• Community Engagement Coordinator

  • Aug 2021 - Jan 2022

  - Skilled in creating effective and engaging copywriting for product collections, newsletters, and social media channels- Over seeing social media strategy on a number of platforms including Instagram and TikTok- Work with senior leadership to develop elevated social strategies to improve brand awareness, customer loyalty and product knowledgeAssisted in customer relations through detailed project management plans set to improve customer engagement- Managed and oversaw the website blog development- Consistently improved customer service experiences through expert resolution of conflicts, issues, and concerns- Implemented and curated weekly Instagram takeovers to deliver pertinent information to customers and improve brand loyalty- Served as a main point of contact for client concerns Show less

• Customer & Community Associate

  • Aug 2020 - Aug 2021

  - Promptly handled an average of 150+ customer inquiries and complaints per day with customer satisfaction rate of 98% on a multitude of platforms including email, direct message, website chat function and social media comments- Maintained up to date customer records using Gorgias CRM while interacting with customers across email and social media- Increased average customer order size for new customers through understanding needs and accurately recommending necessary products- Exceeded quantitative metrics on customer satisfaction, customer retention and inquiry volume- Built expert and dynamic knowledge of company products and services- Follow company communications guidelines and procedures under minimal supervision- Manage a large volume of inbound and outbound emails, and chats with knowledge and efficiency during the busy season- Identified gap and bottlenecks in customer care and instituted actionable items to improve customer satisfaction- Created an effective and detailed training manual for future and current customer service professionals Show less



The Green Organic Dutchman

• Canada
• Manufacturing
• 1 - 100 Employee

• Administrative Assistant

  • Jun 2019 - Apr 2020

  - Planned, coordinated and implemented community programs by developing mutually beneficial relationships with local businesses and organizations on behalf of the senior executive team - Arranging complex and detailed plans and itineraries for domestic, international, commercial and corporate travel, compiling all necessary documents for company Vice Presidents, Managers and Directors - Provided administrative support for domestic and national teams - Coordinating relations between the Mississauga and Quebec teams - Completing expense reports for the Vice Presidents in a timely, efficient manner - Created expense reports that followed the company outlines - Assisted visitors, directing them to the appropriate personnel - Coordinated with necessary parties via email and phone at a rate of 100 emails a day. - Built detailed reports and presentation using powerpoint to assist the senior executive team Show less