Experience

Natures Grub Ltd

• United Kingdom
• Manufacturing
• 1 - 100 Employee

• Office Administrator

  • sept. 2020 - - aujourd’hui

  • Maintain, improve and implement ways to better dispatch operations for retail section of the business. This includes (but not limited to): Managing small office team, liaising and building a strong relationship with external service providers, such as couriers, software providers, e-commerce support.• Managing various e-commerce platforms, including set-up, stock control, keeping up with the policies, listing products, app management and more. This includes: Shopify, eBay, Etsy, Amazon, Absolute, OnBuy, Petazon.• Work closely with business owner, as well as Operations and Production manager. Cover the managing duties where needed.• Extensive customer service, via Email / Phone / Face to face. This includes feedback control on selling platforms (eBay/Amazon).• Research, setup and implement a WMS system. This included live demos to ensure the system is exactly as needed. The systems set up were Veeqo (however had an issue half way through), then Despatch Cloud. The research was carried out Winter 2021, so very current knowledge. • Set up, monitor and update various spreadsheets. Stock control, relevant calculator for daily sales, costing sheets, goods in control including batching and best before date to name a few. A vast use of formulas.• Control, troubleshoot, improve, contact where necessary various other office tasks/items. This includes but not limited to: BT phones/internet (including price negotiating), printers, • Be in touch with suppliers in case of issues / additional documentation requested, such as COAs etc.• Any other duties required by business, to ensure smooth operation. This could include but not limited to: Forklift use (Counterbalance, also used VNA and PPT in the past), picking, packing, covering for trade part of business and many more.



SDEG LIMITED

• United Kingdom
• Wholesale

• Operations Administrator

  • juin 2018 - sept. 2020

  • Ensured correct dispatch of orders solving any issues that arise.• Supported customer service department in improving operations and resolving issues to deliver top-notch customer service.• Managed the coordination of warehouse team to ensure consistent smooth running.• Processed and credited customers who have returned their purchases.• Provided effective ideas and solutions to aid progression in line with in house system.• Monitored multiple databases to keep track of all company inventory, making adjustments and raising concerns as required.• Developed expertise and knowledge in logistics to ensure consistent delivery of outstanding services.• Extensively used Microsoft Package to ensure correct record keeping of various data.• General admin and customer service duties as required.



CW LOGISTICS

• United States
• 1 - 100 Employee

• Warehouse Operative

  • août 2018 - juin 2019

  • Assisted team members with quality control and tasks assigning to increase overall warehouse efficiency.• Readied inventory for sales or shipment by wrapping products or boxes and palletising larger groups for delivery to various companies.• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.• Inspected forklift equipment and reported any issues that occurred.• Safely operated powered equipment, including PPT, Counterbalance and VNA to move, locate, stack and count products.• Carried out general warehouse duties as and when required



Tobar Group Trading Limited

• United Kingdom
• Retail

• Warehouse Operative

  • août 2016 - août 2018

  • Consistently complied with high standard of health and safety measures to minimise personal risks.• Daily achieved top numbers in packing and picking, ensuring accuracy and attention to detail.• Received consistently positive feedback for all work carried out, continually working with energy and enthusiasm.• Moved to all different positions during my time at the company, from picking, to forklift machinery and training for supervisory role• Extensively used VNA, counterbalance and Powered Pallet Track, giving me a lot of experience and confidence.