Experience

NextGen Security
• United States
• Security and Investigations
• 1 - 100 Employee
• Account Associate

  • May 2023 - Present


FinPay, LLC

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Quality Assurance Specialist

  • Sep 2021 - Apr 2023

  Assessing the quality of work by listening to patient and provider phone calls to ensure proper workflows are being followed. Create in depth reports for management as well as new training material for the operations department. Provide coaching as needed to the Patient Engagement team after reviewing their work. Oversee the improvement and maintenance of quality control forms. Identify key trends and come up with areas of improvement for the team. Ensure confidentiality of all patient accounts by following HIPAA guidelines. Show less

• Payment Specialist

  • Dec 2018 - Sep 2021

  Create and maintain relationships with clients by providing excellent customer service to their staff and clientele. Engage with patients to facilitate the education, payment and management of their estimated costs for their healthcare. Capture revenue for our clients through education and conversation with their patients. Increase profits for our clients by creating payment plans for patient expenses that would otherwise go uncollected. Ensure confidentially of all patient accounts by following HIPAA guidelines. Show less


Golf Galaxy
• United States
• Retail
• 700 & Above Employee
• Sales Associate

  • Sep 2018 - Apr 2021


MedRisk

• United States
• Hospitals and Health Care
• 500 - 600 Employee

• Revenue Analyst

  • Feb 2017 - Dec 2018

  Analyze common to intricate medical billing, claim processing and reimbursement issues. Identify trends through data mining pinpoint patterns to management. Ensure confidentiality of all patients accounts by following HIPAA guidelines. Present resolutions and enhancements to areas of opportunity realized and prepare professional communications around results achieved. Analyze common to intricate medical billing, claim processing and reimbursement issues. Identify trends through data mining pinpoint patterns to management. Ensure confidentiality of all patients accounts by following HIPAA guidelines. Present resolutions and enhancements to areas of opportunity realized and prepare professional communications around results achieved.