Experience

FunctionFox

• Canada
• Technology, Information and Internet
• 1 - 100 Employee

• Senior Consultant

  • May 2019 - Present

• Consultant

  • Mar 2018 - May 2019

• Senior Account Manager

  • Jun 2016 - Mar 2018

• Account Manager

  • Jun 2014 - Jun 2016

  FunctionFox is dedicated to providing simple, secure, web-based tools to help creative companies around the world improve productivity and profitability.



RBS

• United Kingdom
• Banking
• 700 & Above Employee

• Corporate Account Manager

  • Apr 2010 - Apr 2013

  • A conduit between a portfolio of customers and RBS, maintaining positive client relationships and repeat business by resolving queries and disputes and providing exemplary customer service.• Effectively managing third party relationships by working closely with customers and suppliers.• Ensuring that Service Level Agreements are adhered to within RBS.• Facilitating monthly, quarterly and annual reviews with senior stakeholders.• Implementing bespoke reporting for corporate clients to ensure successful management of their fleet.• Demonstrated the ability to change following the banks decision to close LVM by managing dehires and finding new suppliers for customers, taking on new tasks and responsibilities.• Frequently recognised by management and peers as a top achiever receiving local awards in customer service and account development.• Successfully selected as a member of the 2011/12 LVM Talent Programme, giving access to an enhanced training programme, project opportunities and key mentor relationships.

• Customer Service Executive Corporate, NHS and Public Sector sales

  • Aug 2008 - Apr 2010

  • Customer service support to Corporate, NHS & Public Sector customers through provision of new vehicle quotations, processing vehicle orders and handling renewal calls.• Maximised business income opportunities through quote follow up, renewal chasing and added-value product sales.• Ensuring that all customer data is up-to-date and accurate and that quotation and order details are taken down and processed correctly.• Enhanced skills and confidence through a comprehensive development programme enabling me to meet with customers regularly to prepare for a customer facing role.• Recognised for my levels of commitment and teamwork through a number of recognition awards; attended the MD achievers dinner for my services to Lombard.• Regularly attended workshops and workouts to help the business become more efficient, including working with senior stakeholders within Lombard to redefine the current content of the Lombard orientation.



Ulster Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Senior Business Associate – Debt Management (Secondment)

  • Feb 2008 - Aug 2008

  • Seconded to manage and train staff in Dublin to deal with customers experiencing severe financial difficulties, and also to assist in reducing the banks bad debt book by negotiating payment agreements with customers both over the phone and face to face. • Managed team performance to ensure they were achieving the best results by creating a motivated and customer-focused working environment through call coaching, giving feedback, and holding honest and open conversations with individuals• Successfully motivated the team to contribute in reclaiming over four million Euros of debts due to their understanding and knowledge of financial agreements.



RBS

• United Kingdom
• Banking
• 700 & Above Employee

• Senior Business Associate, Deputy Team Leader and Seconded Team Manager

  • Aug 2005 - Feb 2008

  Debt Management Debt Management



Brockway Carpets Ltd

• United Kingdom
• Textile Manufacturing
• 1 - 100 Employee

• Office Junior and Sales

  • Oct 2003 - Aug 2005



SB Upholstery

• Upholsterer and Antique Restorer Apprentice

  • Mar 2001 - Oct 2003