Tom Walsh
Support Director at Euronext FX- Claim this Profile
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Topline Score
Bio
Yoseff Francus
Tom joined my group at Credit Suisse to provide support for Credit Suisse's electronic trading product. Tom excelled not only in helping customers, both internal and external but in taking on a lead role within the team. Tom expanded his portfolio to our trading offering using the FIX protocol which increased our client base and over time took on more and more of the trading volume. Tom also moved into a managerial role and his direct reports were always positive about his abilities, communication skills, and attentiveness to them. A powerful testament to Tom's abilities is that he was promoted to Assistant VP fairly quickly and then made the rather difficult jump to VP in a much faster time than it usually takes.
Chris Wyse
Tom seems to effortlessly move between the world of clients, the business, and engineering at will. As a manager Tom leads by example and earns the trust and respect of his team and team members. There is no more pressure anywhere in the I.T. world then global securities high freq/volume trading. Under the pressure of deadlines, outages, business fluctuations, and personalties Tom is unflappable. Most importantly Tom is honest, ethical, and good natured.
Yoseff Francus
Tom joined my group at Credit Suisse to provide support for Credit Suisse's electronic trading product. Tom excelled not only in helping customers, both internal and external but in taking on a lead role within the team. Tom expanded his portfolio to our trading offering using the FIX protocol which increased our client base and over time took on more and more of the trading volume. Tom also moved into a managerial role and his direct reports were always positive about his abilities, communication skills, and attentiveness to them. A powerful testament to Tom's abilities is that he was promoted to Assistant VP fairly quickly and then made the rather difficult jump to VP in a much faster time than it usually takes.
Chris Wyse
Tom seems to effortlessly move between the world of clients, the business, and engineering at will. As a manager Tom leads by example and earns the trust and respect of his team and team members. There is no more pressure anywhere in the I.T. world then global securities high freq/volume trading. Under the pressure of deadlines, outages, business fluctuations, and personalties Tom is unflappable. Most importantly Tom is honest, ethical, and good natured.
Yoseff Francus
Tom joined my group at Credit Suisse to provide support for Credit Suisse's electronic trading product. Tom excelled not only in helping customers, both internal and external but in taking on a lead role within the team. Tom expanded his portfolio to our trading offering using the FIX protocol which increased our client base and over time took on more and more of the trading volume. Tom also moved into a managerial role and his direct reports were always positive about his abilities, communication skills, and attentiveness to them. A powerful testament to Tom's abilities is that he was promoted to Assistant VP fairly quickly and then made the rather difficult jump to VP in a much faster time than it usually takes.
Chris Wyse
Tom seems to effortlessly move between the world of clients, the business, and engineering at will. As a manager Tom leads by example and earns the trust and respect of his team and team members. There is no more pressure anywhere in the I.T. world then global securities high freq/volume trading. Under the pressure of deadlines, outages, business fluctuations, and personalties Tom is unflappable. Most importantly Tom is honest, ethical, and good natured.
Yoseff Francus
Tom joined my group at Credit Suisse to provide support for Credit Suisse's electronic trading product. Tom excelled not only in helping customers, both internal and external but in taking on a lead role within the team. Tom expanded his portfolio to our trading offering using the FIX protocol which increased our client base and over time took on more and more of the trading volume. Tom also moved into a managerial role and his direct reports were always positive about his abilities, communication skills, and attentiveness to them. A powerful testament to Tom's abilities is that he was promoted to Assistant VP fairly quickly and then made the rather difficult jump to VP in a much faster time than it usually takes.
Chris Wyse
Tom seems to effortlessly move between the world of clients, the business, and engineering at will. As a manager Tom leads by example and earns the trust and respect of his team and team members. There is no more pressure anywhere in the I.T. world then global securities high freq/volume trading. Under the pressure of deadlines, outages, business fluctuations, and personalties Tom is unflappable. Most importantly Tom is honest, ethical, and good natured.
Experience
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Euronext FX
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United States
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Financial Services
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1 - 100 Employee
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Support Director
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Dec 2019 - Present
Support and enablement specialist for FX Clients, involved in Incident Management, Change Management and general support duties for a 23x5 environment. In close partnership with the operations team, performs go-live tests with new clients/new platforms. This involves verification with business partners and Banks/PB’s. Maintaining relationships with our Sales and LM teams regarding deployments and client performance. Creating new client connections per stakeholders and offering guidance… Show more Support and enablement specialist for FX Clients, involved in Incident Management, Change Management and general support duties for a 23x5 environment. In close partnership with the operations team, performs go-live tests with new clients/new platforms. This involves verification with business partners and Banks/PB’s. Maintaining relationships with our Sales and LM teams regarding deployments and client performance. Creating new client connections per stakeholders and offering guidance on rollout. Successfully launched our eNDF offerings. Responsibilities included specification review, configuration and testing with clients. Provided timely feedback to development and training to support teammates Show less Support and enablement specialist for FX Clients, involved in Incident Management, Change Management and general support duties for a 23x5 environment. In close partnership with the operations team, performs go-live tests with new clients/new platforms. This involves verification with business partners and Banks/PB’s. Maintaining relationships with our Sales and LM teams regarding deployments and client performance. Creating new client connections per stakeholders and offering guidance… Show more Support and enablement specialist for FX Clients, involved in Incident Management, Change Management and general support duties for a 23x5 environment. In close partnership with the operations team, performs go-live tests with new clients/new platforms. This involves verification with business partners and Banks/PB’s. Maintaining relationships with our Sales and LM teams regarding deployments and client performance. Creating new client connections per stakeholders and offering guidance on rollout. Successfully launched our eNDF offerings. Responsibilities included specification review, configuration and testing with clients. Provided timely feedback to development and training to support teammates Show less
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Merrill Lynch
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United States
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Financial Services
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700 & Above Employee
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VP EFX FIX Client Connectivity
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Mar 2011 - Dec 2019
Global FIX Onboarding Team Lead – Market Application Production Services • Senior FIX specialist for Global FX franchise serving several lines of business including Institutional FX, Retail/Transactional FX, Options, and Prime Brokerage. Managing a book of work for onboarding projects for sales and new features prioritized for ECN’s and API partners. Also, partnering with infrastructure teams, IT security, and lines of business. • Partnering with sales and trading on client kickoffs… Show more Global FIX Onboarding Team Lead – Market Application Production Services • Senior FIX specialist for Global FX franchise serving several lines of business including Institutional FX, Retail/Transactional FX, Options, and Prime Brokerage. Managing a book of work for onboarding projects for sales and new features prioritized for ECN’s and API partners. Also, partnering with infrastructure teams, IT security, and lines of business. • Partnering with sales and trading on client kickoffs, explaining workflows and specification documents. Conducting pre-integration demonstrations of API calls and how they relate to business requirements. • Foreign Exchange FIX technical specialist for onboarding of high volume and vendor based Foreign Exchange clients. Responsible for proper integration, testing, and deployment of trading systems, based on thorough understanding of business requirements. • Migration of clients to high-performance/low-latency environment. Partnering with Lines of Business for prioritized clients and with Infrastructure teams for connectivity. Training of teammates on the new platform and client enablement duties. • Serving as an escalation point for the Client Connectivity and FX Support teams and maintaining reference data such as certification status and connectivity details. Incident management when needed, including post mortem deliverables. • Advocating for clients by writing requirements for new features, thoroughly investigating and documenting defects for remediation, and data analysis for new projects like onboarding workflow tools. Client Services Manager – EFX • Management of a team of Client Services specialists responsible for front office support and client enablement. • Partnership with sales and trading by conducting client demonstrations, investigating pricing and trade discrepancies, and reporting on credit/KYC issues. • Performance management, including goal setting, reviews, and forced exit. Show less Global FIX Onboarding Team Lead – Market Application Production Services • Senior FIX specialist for Global FX franchise serving several lines of business including Institutional FX, Retail/Transactional FX, Options, and Prime Brokerage. Managing a book of work for onboarding projects for sales and new features prioritized for ECN’s and API partners. Also, partnering with infrastructure teams, IT security, and lines of business. • Partnering with sales and trading on client kickoffs… Show more Global FIX Onboarding Team Lead – Market Application Production Services • Senior FIX specialist for Global FX franchise serving several lines of business including Institutional FX, Retail/Transactional FX, Options, and Prime Brokerage. Managing a book of work for onboarding projects for sales and new features prioritized for ECN’s and API partners. Also, partnering with infrastructure teams, IT security, and lines of business. • Partnering with sales and trading on client kickoffs, explaining workflows and specification documents. Conducting pre-integration demonstrations of API calls and how they relate to business requirements. • Foreign Exchange FIX technical specialist for onboarding of high volume and vendor based Foreign Exchange clients. Responsible for proper integration, testing, and deployment of trading systems, based on thorough understanding of business requirements. • Migration of clients to high-performance/low-latency environment. Partnering with Lines of Business for prioritized clients and with Infrastructure teams for connectivity. Training of teammates on the new platform and client enablement duties. • Serving as an escalation point for the Client Connectivity and FX Support teams and maintaining reference data such as certification status and connectivity details. Incident management when needed, including post mortem deliverables. • Advocating for clients by writing requirements for new features, thoroughly investigating and documenting defects for remediation, and data analysis for new projects like onboarding workflow tools. Client Services Manager – EFX • Management of a team of Client Services specialists responsible for front office support and client enablement. • Partnership with sales and trading by conducting client demonstrations, investigating pricing and trade discrepancies, and reporting on credit/KYC issues. • Performance management, including goal setting, reviews, and forced exit. Show less
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FIX Product Development Manager
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Mar 2008 - Mar 2011
As the Product Development team lead within the greater FIX organization, I prioritized initiatives with our Advanced Execution Service (AES) business and other business groups. We started to standardize our approach to certifications of multi asset-class trading through improvements in toolsets and methodologies. We performed extensive testing of vendor system such as Bloomberg, EzeCastle, and Charles River as well as in-house platforms for equity and fixed income trading. Upon… Show more As the Product Development team lead within the greater FIX organization, I prioritized initiatives with our Advanced Execution Service (AES) business and other business groups. We started to standardize our approach to certifications of multi asset-class trading through improvements in toolsets and methodologies. We performed extensive testing of vendor system such as Bloomberg, EzeCastle, and Charles River as well as in-house platforms for equity and fixed income trading. Upon joining the team, I brought Futures and FX expertise to the overall support and onboarding teams, acting as the escalation point for those products and a liaison with that line of business. I helped lead the migration of Futures trading to the standard equity Order Management System from the futures-specific platform. This involved detailed requirements and acceptance testing. As interim manager of the overall team, I re-shaped the team to dedicate people to support and onboarding, reducing the backlog of our client queues.
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FIX Engineer
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Sep 2007 - Mar 2008
Implementation of high volume, high touch, highly flexible FIX client connections into Fixed Income markets, focusing mostly on futures. Performed migrations to standard FIX engines, away from tactical "meet the deadline" servers, making the environment more supportable.
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Production Support
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Mar 2001 - Sep 2007
Production Support manager for Fixed Income trading application. Lead the team to expand their focus and influence from beyond trade blotters and new user creation to disaster recovery participation, performance monitoring and improvement, and major project implementations. We developed procedures for key financial announcements in the markets in order to quickly redirect pricing sources and provide feedback to development when manual interventions were needed. This lead to better teamwork… Show more Production Support manager for Fixed Income trading application. Lead the team to expand their focus and influence from beyond trade blotters and new user creation to disaster recovery participation, performance monitoring and improvement, and major project implementations. We developed procedures for key financial announcements in the markets in order to quickly redirect pricing sources and provide feedback to development when manual interventions were needed. This lead to better teamwork with Development and QA, which gave us more meaningful insight to what trading wanted.
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Lucent Technologies
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United States
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Telecommunications
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200 - 300 Employee
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System Test
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Jun 2000 - Mar 2001
System tester for network element management application. Installed all test boxes and served as an escalation point for field installers. Lab maintenance and bug tracking. System tester for network element management application. Installed all test boxes and served as an escalation point for field installers. Lab maintenance and bug tracking.
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GLOBIX
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Telecommunications
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1 - 100 Employee
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System Administrator
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Jan 2000 - Jun 2000
System administrator responsible for Tier III issues. Engineer responsible for installation and configuration of client servers. System administrator responsible for Tier III issues. Engineer responsible for installation and configuration of client servers.
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AT&T
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United States
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Telecommunications
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700 & Above Employee
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Production Support Team lead
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Jun 1996 - Jan 2000
Production support team lead for business communications applications. This was a Tier III position where datacenter and workcenter personnel escalated to us. Besides general maintenance, we implemented Best in Class gap closure methods to improve availability and reliability. We coordinated and tested upgrades, tracked development requests and were the overall application experts. Production support team lead for business communications applications. This was a Tier III position where datacenter and workcenter personnel escalated to us. Besides general maintenance, we implemented Best in Class gap closure methods to improve availability and reliability. We coordinated and tested upgrades, tracked development requests and were the overall application experts.
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Education
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1992 - 1996
University of Richmond
BA, Mathematics -
1988 - 1992
Middletown North
HS diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Community
