Experience

Fenland District Council

• United Kingdom
• Government Administration
• 100 - 200 Employee

• Housing Strategy and Enabling Officer

  • Jul 2023 - Present

• Environmental Health Officer

  • Jun 2021 - Present

  Enduring transmission government pilot project

• Customer Services Agent

  • Jan 2019 - Jun 2021



Sadler's Wells

• United Kingdom
• Performing Arts
• 100 - 200 Employee

• Ticket Office Duty Manager

  • Oct 2014 - Jan 2016

  A highly motivated and reliable Ticket Office Supervisor within a growing and dynamic Ticket Sales team providing a first class service to Sadler’s Wells patrons, Visiting Companies, Associated Companies and internal clients whilst supporting a team of Ticket Clerks.

• Ticket Sales

  • Apr 2012 - Oct 2014

  Duties include:• accurately capturing patrons' details at point of purchase, ensuring that data protection procedures are adhered to at all times.• reconciling own takings with the computer print-out at the end of each shift, reporting any discrepancies to the Duty Manager• reconciling money from daily float and reporting any discrepancies to the Duty Manager• Seek opportunites to up-sell, cross-sell and promote any service as directed by the Ticket Sales Manager• keeping abreast of and following guidelines concerning returns, on-sales, markbacks and any other directive as issued by the Duty Manager • liaison with and undertaking bookings for appointed ticket agents• dealing with group bookings and chasing up unpaid reservations• facilitating bookings for members of the Access Address Book, Local, Good Neighbour, Friends, Sponsors, Patrons and any other Sadler’s Wells scheme.• undertaking general administrative duties under the direction of the Duty Manager• taking in houses • selling membership of the mailing list, theatre merchandise or any other ancilliary service or product as advised• administrating the mailing list• administarating the Sadler’s Wells patron Enta database• assisting patrons undertaking internet bookings• following up customer queries in order to resolve any problems• liaising with Sadler’s Wells staff and visiting companies to facilitate the smooth operation of all events and maintain a high quality of service provision Show less

• Marketing Assistant

  • Sep 2012 - Dec 2012

  3 Month contract in the marketing department at Sadler's Wells assisting in the marketing and promotion of events taking place at Sadler's Wells, Peacock Theatre and Lilian Baylis Studio including web, e-marketing, direct mail, hand to hand, outdoors advertising and promotions.



Phoenix Artist Club

• London, United Kingdom

• General Manager

  • Jun 2008 - May 2012

  Manager – Phoenix Artist Club Responsible for both the general running of the club whilst working on marketing the venue to include its use as a filming location by companies including the BBC and ITN, becoming the home of the London Festival Fringe, Film4 FrightFest and Rain Dance Film Festivals and base for many groups as their regular meeting point. Key Wins • Integration of a dedicated marketing plan • Increased membership by over 30% • Introduction of a stage and development as a fringe performance space • Re-established the venue within target demographic • Develop additional revenue streams through additional venue hires/usage Key Responsibilities • Manage a staff team of 10 • General operational management of the venue including staffing, stock, payroll and banking • Managing customer feedback • Daily, weekly, monthly reconciliation • Maximise sales through membership expansion, venue usage and up selling Show less



Society of London Theatre

• London, United Kingdom

• Theatre Tokens Manager

  • May 2006 - Apr 2008

  Theatre Tokens Manager – Society of London Theatre I was responsible all aspects of the sales, marketing and operations of the scheme. Under my management the scheme's sales grew more than 20% year on year exceeding £9 million in 2007 with this trend continuing through early 2008. Key Wins • Introduction of online validation/redemption • 20% retail growth in a difficult market place • Analysis of scheme leading to reduced operational costs whilst increasing sales • Identifying development opportunities within the existing marketing • Successful seamless transition between two third party call centre providers Key Responsibilities • Manage 4 full time members of staff • Identify and enrolled new retailers, theatres and organisations to join the scheme • Develop and maintain excellent relationships with Over 250 theatres, retailers and other third parties to maximise sales and marketing • Senior account manage third all party suppliers Show less



Ticketmaster

• United States
• Entertainment Providers
• 700 & Above Employee

• Groups & Corporate Manager

  • Feb 2000 - May 2006

  Groups & Corporate Manager – Ticketmaster UK Ltd. I reported to the Managing Director and was accountable for an annual turnover approaching £20 million, 11 full time staff and their personal development and clients at all levels from executive to the general public. Key Wins • WHSmith pillow packs realising in excess of £1 million gift voucher sales in year one with in store advertising and brand marketing • Consistently beating monthly sales targets • Assessed as the most motivated department within the company • Senior account managed the first £1 million per annum ticket purchasing customer • The computerisation of Hilton Hotels and other organisations enabling them to sell and print directly from the Ticketmaster system for Hotel packages Key Responsibilities • Performance Management department staff • Budget preparation and control and payroll • Senior account manage high profile purchasing clients as diverse as WHSmith, Saga, J Sainsbury, LloydsTSB, Hilton Hotels • Organisation of marketing support • To develop and maintain excellent relationships with marketing agencies, theatre producers, music promoters, event promoters and box offices • Pro actively seek to increase and drive sales through marketing and promotion opportunities Show less