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Ned Miller

Tom impressed me with his approach as an internal consultant at First Niagara. He was effective at each stage of an 18 month engagement, beginning with the needs assessment he conducted. Drawing on his own experience in leading organizational change initiatives, he asked thoughtful questions as part of the due diligence in the consultant selection process. Tom teams well with both internal clients and outside consultants. I enjoyed working with him.

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Credentials

  • CPA (inactive)
    -

Experience

    • United States
    • Business Skills Training
    • 1 - 100 Employee
    • Leadership Development
      • Sep 2019 - Present
    • United States
    • Financial Services
    • 700 & Above Employee
    • Learning & Development
      • Aug 2016 - Apr 2020

      Assistant Vice President, Learning & Development: Training Specialist / Instructional Designer, providing bank-wide & divisional learning and development support • Bank-wide: program coordination for development & launch of new Manager Curriculum • Retail / Business Banking: design support for major revision of sales process training • Bank-wide: developed Curriculum framework to quantify, measure & improve programs • Risk & Treasury Divisions: program coordination for Financial Risk Management & CCAR, driving implementation, improvement & sustainment • Commercial Division: training support for sales, coaching & Relationship Manager programs Show less

    • United States
    • Financial Services
    • 700 & Above Employee
    • Learning and Development
      • Oct 2013 - Aug 2016

      First Niagara Financial Group, Inc. - Vice President:Supported Enterprise-wide leadership, management and employee development, customer centricity, engagement & performance• Developed & facilitated Embracing Change workshops during the Key Bank merger and acquisition transition • Lead designer & facilitator for Coaching for Performance workshops• Learning & development support – Customer Centricity training & socialization• Learning & development support – Engagement Leader Action Plan training• Learning & development support – Stepping to the Plate training for new managers- enhanced existing program design, and developed / delivered new Coaching module Show less

    • Organizational Development
      • Sep 2011 - Oct 2013

      Supported Enterprise-wide Culture initiatives, and Commercial Services training, succession planning and business development• Coordinated external consultant design of We Are First Niagara culture initiative & internal Train the Trainer workshops for enterprise – wide socialization• Coordinated the Leading At First Niagara initiative (culture & leadership integration, assimilation & change leadership) related to HSBC merger & acquisition• Coordinated 2012 Succession Planning (9-box) for Commercial Services group • Implemented CRM Utilization & Socialization strategy supporting Commercial Group Cross-Sell initiative • Initiated external consultant selection for Commercial Group – Strategic Relationship Selling initiative and continued as Steering Committee member• Collaborated with IT on CRM transformational enhancements to align Strategic Relationship Selling with Cross-Sell initiative & socialize with user groups Show less

    • United States
    • Professional Training and Coaching
    • 700 & Above Employee
    • Corporate Training Consultant
      • Dec 2005 - Sep 2011

      Dale Carnegie Training of Western NY – Corporate Training Consultant & Facilitator: Drove $1MM in business development through consultative solutions & relationship management • Facilitated Leadership Development programs with ROI project deliverable (both public format & on-site company sessions ) • Designed and facilitated First Niagara, 2008 Executive Leadership Program -140 leaders • Contracted with leading grocery organization for supervisory level, core competency training solution Show less

    • Corporate Controller
      • Jul 2001 - Nov 2005

      Buffalo & Rochester Athletics Clubs, NY - Corporate Controller: Directed financial reporting, treasury & risk management, IT & construction accounting for fitness organization of 11 facilities, 3 real estate properties, 30,000 member base, 500 employees • Standardized financial reporting & operations through Corporate management structure • Negotiated interest savings on $3.2MM in term loan & equipment leases (fixed rates) • Implemented IT data consolidation strategy, negotiated $100,000 savings over 3 years . Show less

    • United States
    • Medical Practices
    • Parish Business Adminstrator
      • Jun 1999 - Jun 2001

      St. Gregory the Great Parish, Williamsville, NY – Business Administrator: Directed financial management, facilities, operations, IT, HR, construction management, risk management for parish of 5,000 families, 15,000 parishioners, $10MM in facilities, $3MM budget • Initiated internal pledge and construction audits to stabilize $5.4MM Capital Project • Initiated and directed $800,000 Completion campaign to close Capital Project deficit • Implemented financial controls, risk management processes & capital improvements to enhance parish operations, financial management and safety Show less

    • United States
    • Construction
    • 1 - 100 Employee
    • Corporate Controller
      • Mar 1989 - Apr 1999

      LPCiminelli Construction, Buffalo, NY – Corporate Controller: Directed financial management & contract cost reporting, forecasting, budgeting, risk management, treasury management for affiliated group of 10 companies, $145MM in revenues • Developed “best in class” financial and contract cost reporting, forecasting models, and budgeting to enhance bank, bonding & board of director relationships & partnering • Reduced annual audit/tax fees by $40,000 / Negotiated IRS settlement saving $169,000 • Secured cost recovery of $262,000 (cost-plus jobs, insurance, retention earnings) Show less

Education

  • University of Detroit Mercy
    Bachelors of Science, Accounting

Community

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