Experience

ZONIT

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Staff Engineer

  • Jul 2020 - Present

  Managed our on-premises datacenter consisting of a bottom-to-top infrastructure providing secure business applications to improve company productivity. Primarily ran applications on our virtual infrastructure (VMware/vCenter, migrated to XCP-ng/Xen Orchestra), and some on physical servers. Applications included Windows Server 2008 R2, Windows Server 2012 R2, and ultimately Windows Server 2019 Remote Desktop Services/Terminal Server for desktop services for remote users. Other servers primarily running CentOS 7 or Alma Linux 8, running Roundcube for webmail, WeKan for project management, Gitea for git version control, FreeIPA for identity management, Samba for file sharing, Nextcloud for third-party/external file sharing, and even a custom Ruby on Rails application, etc. Performed upgrades from less-usable, out-of-date, insecure, and unsupported applications and operating system platforms to more usable, up-to-date, secure, and supported applications and operating system platforms to improve security, usability, and manageability. Developed user-friendly company intranet landing page in Ruby on Rails which directly connected to our FreeIPA LDAP server to display contact information about company employees, contractors, and other partners. Show less



Advent Information Systems, L.L.C.

• United States
• Computer and Network Security
• 1 - 100 Employee

• Founder, Lead Technician

  • Mar 2011 - Present

  Developed a custom, in-house customer relationship manager (CRM) to keep track of customer's technology and assets that we maintained. Planned using Agile Scrum development strategy methodology, designed in Sketch, built with Ruby on Rails, HTML5, SCSS, Bootstrap, JavaScript and JQuery. Features include a ticketing system, warranty tracker, search, etc. Built, configured, and managed more than 200 workstations to meet or exceed home and small business customer requirements, and designed several small business information technology systems (servers, network setup, security software, client workstations, printers, mobile devices, etc.) for high performance, reliability, and security. Developed CMD, PowerShell, and VBS scripts to automate and log backups and restores, application installation, firewall configuration, etc. Provided on-site service to configure software, diagnose and repair computers for various customers - including customers with special accessibility needs (deaf, hard of hearing, blind or otherwise visually-impaired). Built a self-hosted OpenVPN and VNC remote access solution (secured with an internal PKI certificate issuance system) to remotely administer client's computers, most of which reside in Cheyenne, WY, but some in Laramie, WY and Fort Collins, CO - and some even as far as Guanajuato, Mexico. Setup, configured, and managed Windows Server 2008-2019 Active Directory domains, Group Policy, OpenVPN, CIFS/SMB shares with NTFS permissions, and Exchange for small business clients with 5-10 users each. Developed thorough, detailed, readable and well-designed documentation including end-user training for various software applications (LogMeIn, KeePass, etc), hardware and software inventory spreadsheets, and various technology procedures. Show less



IN Self Storage

• Denver, CO

• Head of Marketing and Technology

  • Feb 2019 - Mar 2020

  Maintained, managed, and thoroughly documented technology in 23 locations across eight states. Ensured that workstations, surveillance infrastructure, access control infrastructure, network devices, and custom-built in-house kiosks were running the latest patches and software versions, and were configured according to security best practices (such as the principle of least privilege). Built responsive WordPress website design provided by external designer with custom functions with HTML5, CSS3, and JavaScript/ES6. Utilized optimized SVG imagery where possible. Developed and documented modular, repeatable procedure to deploy new pages as new locations were acquired. Maintained, updated, and documented PHP Phalcon MVC kiosk web application interfacing with third-party REST and SOAP APIs to interactively update our main business software via our website and on-site kiosks. Maintained and documented Python Flask microservice framework for our custom kiosk application controlling the kiosk. Served as Google G-Suite administrator, managing users, groups, Gmail email routing rules, and monitoring G-Suite account usage via reports. Show less



Wyoming Department of Enterprise Technology Services (ETS)

• United States
• Information Technology and Services
• 1 - 100 Employee

• Computer Technology Support Specialist I

  • Apr 2017 - Feb 2018

  Managed, configured, and maintained over 300 workstations, 10 servers, and various printers and other networking equipment in support of the Department's public mandate. Developed operating system images for workstations and PoS terminals for Department partner vendors. First line of end-user support via phone, e-mail, Google Chat, and HEAT help ticketing to perform general housekeeping tasks such as installing applications, resetting Active Directory passwords, troubleshooting problems with access to network resources, databases etc. Automated frequent tasks via CMD and PowerShell scripts. Provided on- and off-site service to configure software, diagnose and repair computers for Game and Fish vendor partners to ensure stable, reliable operation of the vendors' iPOS terminals. Developed procedure, audio/video encoding/format settings, transitions, and sources using OBS and YouTube Live to livestream Game and Fish Commission meetings for public awareness. Additionally, utilized FFMPEG to stream audio/video of Game Warden interviews over local LAN to hiring managers. Researched and documented end-user training materials, best practices, and directly instructed users on the use of various software applications and information security policies and procedures. Show less



Modis

• Switzerland
• IT Services and IT Consulting
• 700 & Above Employee

• I.T. Help Desk Technician

  • Nov 2014 - Apr 2017

  First line of end-user support via phone, e-mail, Google Chat, and TFS help ticketing to perform general housekeeping tasks such as installing applications, resetting passwords, troubleshooting problems with access to network resources, etc. Analyzed, diagnosed, and repaired software and hardware problems on over 200 desktop and laptop computers, local and network printers, mobile devices, and videoconferencing equipment. Often, moved users' computers and phones when users changed office locations. Built Department-standard image for Windows PC's including the standard suite of Department applications (Microsoft Office suite, Adobe Acrobat). Automated common, frequent tasks (like certain software setups) with CMD scripts. Developed end-user training materials and directly instructed users on the use of various software applications and information security policies and procedures. Provided on-site service to configure software, diagnose and repair computers for various customers - including customers with special accessibility needs (deaf, hard of hearing, blind or otherwise visually-impaired). Worked with senior staff to recommend optimal hardware purchases, equipment upgrades, and software solutions to support present and future Department of Education initiatives. Show less



Sears

• United States
• Retail
• 700 & Above Employee

• Consultative Sales Associate

  • Feb 2014 - Jun 2015

  Assisted Sears customers and members with finding the right product for their requirements and budget, maintained the cleanliness and orderliness of the sales floor. Trained new employees on Sears policies and sales techniques. Built marketing displays and the entire electronics division T.V. wall. Assisted Sears customers and members with finding the right product for their requirements and budget, maintained the cleanliness and orderliness of the sales floor. Trained new employees on Sears policies and sales techniques. Built marketing displays and the entire electronics division T.V. wall.



Wyoming Air National Guard

• United States
• Law Enforcement
• 1 - 100 Employee

• Client Systems Technician

  • Jul 2006 - Jul 2012

  Analyzed, diagnosed, and repaired software and hardware problems on over 100 military desktop and laptop computers. Installed and configured PKI authentication software and policies for end-users on computers and network devices (multi-function network printer/scanner/copiers) smartphones, etc. Managed software migrations and upgrades on over 100 military office and health clinic desktop and laptop computers via GPO. Managed user properties and backed up user data through Microsoft Exchange. Managed and configured Cisco network hardware to maintain and expand connectivity. Loaded cryptographic keys on secure land mobile radios, Iridium satellite phones, and various military encryption devices. Additionally, managed cryptographic key life and participated in two-person integrity and key destruction tasks. Worked with supervisors and senior staff for the installation, troubleshooting and maintenance of security systems, alarm circuits, and sensory devices. Show less



U.S. Census Bureau

• United States
• Government Administration
• 700 & Above Employee

• Office Clerk/Courier

  • Jan 2010 - May 2010

  Assisted with general office duties - accepted phone calls, assisted callers with their requests, filed paperwork, scheduled applicants, and developed training. Delivered sensitive materials (containing personally identifiable information) to Census personnel throughout southern Wyoming. Assisted with general office duties - accepted phone calls, assisted callers with their requests, filed paperwork, scheduled applicants, and developed training. Delivered sensitive materials (containing personally identifiable information) to Census personnel throughout southern Wyoming.



Laramie County Community College

• United States
• Higher Education
• 300 - 400 Employee

• Lab Assistant

  • Aug 2008 - Dec 2008

  Kept the cleanliness of the computer lab, assisted English and Spanish students with their coursework, maintained lab desktops in proper working order. Kept the cleanliness of the computer lab, assisted English and Spanish students with their coursework, maintained lab desktops in proper working order.