Tom Roeder
Senior Systems Engineer - Southeast at Scale Computing- Claim this Profile
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Bio
Ralph Christena
Working with Tom is always a pleasure. His combination of technical aptitude, charisma, and communication skills make him a positive addition to any team he's on. Tom is a constant advocate for both his internal and external customers. Tom provides also provides a positive energy to the teams he works with. Tom has a strong work ethic which allows him to power through all tasks with efficiency while being thorough. Tom would be a great addition to any team in the technical arena or otherwise.
Greg Howard, CISM
It was a real pleasure to work together with Tom, who was an efficient Sales Engineer. Wise, intelligent, excellent, and well-educated Sales Engineer who can be trusted. Excellent and result-driven. Works towards maximal customer satisfaction. Working at Scale Computing can be challenging, and he battled the impediments. The success achieved in his job required extensive knowledge and dedication. I enjoyed working with him on the numerous projects we took on.
Ralph Christena
Working with Tom is always a pleasure. His combination of technical aptitude, charisma, and communication skills make him a positive addition to any team he's on. Tom is a constant advocate for both his internal and external customers. Tom provides also provides a positive energy to the teams he works with. Tom has a strong work ethic which allows him to power through all tasks with efficiency while being thorough. Tom would be a great addition to any team in the technical arena or otherwise.
Greg Howard, CISM
It was a real pleasure to work together with Tom, who was an efficient Sales Engineer. Wise, intelligent, excellent, and well-educated Sales Engineer who can be trusted. Excellent and result-driven. Works towards maximal customer satisfaction. Working at Scale Computing can be challenging, and he battled the impediments. The success achieved in his job required extensive knowledge and dedication. I enjoyed working with him on the numerous projects we took on.
Ralph Christena
Working with Tom is always a pleasure. His combination of technical aptitude, charisma, and communication skills make him a positive addition to any team he's on. Tom is a constant advocate for both his internal and external customers. Tom provides also provides a positive energy to the teams he works with. Tom has a strong work ethic which allows him to power through all tasks with efficiency while being thorough. Tom would be a great addition to any team in the technical arena or otherwise.
Greg Howard, CISM
It was a real pleasure to work together with Tom, who was an efficient Sales Engineer. Wise, intelligent, excellent, and well-educated Sales Engineer who can be trusted. Excellent and result-driven. Works towards maximal customer satisfaction. Working at Scale Computing can be challenging, and he battled the impediments. The success achieved in his job required extensive knowledge and dedication. I enjoyed working with him on the numerous projects we took on.
Ralph Christena
Working with Tom is always a pleasure. His combination of technical aptitude, charisma, and communication skills make him a positive addition to any team he's on. Tom is a constant advocate for both his internal and external customers. Tom provides also provides a positive energy to the teams he works with. Tom has a strong work ethic which allows him to power through all tasks with efficiency while being thorough. Tom would be a great addition to any team in the technical arena or otherwise.
Greg Howard, CISM
It was a real pleasure to work together with Tom, who was an efficient Sales Engineer. Wise, intelligent, excellent, and well-educated Sales Engineer who can be trusted. Excellent and result-driven. Works towards maximal customer satisfaction. Working at Scale Computing can be challenging, and he battled the impediments. The success achieved in his job required extensive knowledge and dedication. I enjoyed working with him on the numerous projects we took on.
Experience
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Scale Computing
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United States
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Software Development
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100 - 200 Employee
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Senior Systems Engineer - Southeast
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Feb 2020 - Present
I work with Scale's Southeast Sales Team to provide technical demonstrations of the product, onboard and train new partners, and provide any and all technical overlay throughout the sales cycle. I work with new prospective customers to understand their current infrastructure, what they need for future growth, and then architect build options and migration plans to fit their needs.My coverage includes Tennessee, North and South Carolina, Georgia, Florida, Alabama and Mississippi.
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Channel System Engineer
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Jan 2019 - Feb 2020
My responsibilities as Channel Systems Engineer were to onboard and train new partners all over North America to empower them to be able to pitch, demonstrate, and sell Scale Computing's Hyperconverged Solution autonomously. I also trained and onboarded new alliance / OEM partners, and assisted with on-site installations. and advanced training.I also worked many Channel-focused trade shows and events, created presentations, and presented those to various groups ranging in size from just a few, to several dozen. I created and curated technical sales training curriculum for Scale's PRM.
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Inside Systems Engineer
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Feb 2018 - Jan 2019
I worked closely with Sales teams from across the globe to provide coverage as needed throughout the sales cycle. That coverage included technical demonstrations, working the booths at trade shows and conferences, training and onboarding new partners as well as new Engineers joining the team.I also worked with some new customers to assist in installation and implementation of Scale's Hyperconverged solution.
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Senior Tier II Technical Support Engineer | Installations and Onboarding Manager
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Mar 2016 - Jan 2018
Provided advanced troubleshooting and Service solutions for Scale's KVM-based Hyperconverged solution, as well as managed new-customer onboarding and installation.Responsibilities included troubleshooting Linux and Windows OS, as well as assisting customers with DR planning and migrations. Custom scripting for customer needs, as well training new customers how to make the most out of Virtualization, and Scale's own solution. I also generated many customer-facing and internal technical knowledge documents.I managed all new customer onboarding and installations, created workflows and protocols. I would assign installations to Engineers and ensure new customers had the best experience possible with their new deployment.I also created training curriculum and trained new Support Engineers on the team.
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Tier I Technical Support Engineer
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Oct 2014 - Mar 2016
Provided technical support for Scale's KVM-based Hyperconverged Virtualization Platform. Provided troubleshooting and product support over the phone, live chat, and email for customers across the globe. Job experience includes Windows Server 2008 R2, Windows Server 2012 and 2016 troubleshooting, in addition to Red Hat, CentOS, and other Linux troubleshooting. Basic network troubleshooting, switch configuration, environment planning, as well as BASH script creation and modification.
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Techgage Networks
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1 - 100 Employee
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Freelance Contributor
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Feb 2014 - Present
I perform in depth, very high detail reviews of various consumer products. I also write and cover news within the Tech industry. I perform in depth, very high detail reviews of various consumer products. I also write and cover news within the Tech industry.
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Master Technician
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Feb 2005 - Oct 2014
Specialized in electrical/accessory diagnosis and repair, as well as front end alignment/chassis repair. General line repairs and maintenance as well. Specialized in electrical/accessory diagnosis and repair, as well as front end alignment/chassis repair. General line repairs and maintenance as well.
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Technician
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Apr 2002 - Feb 2005
General line repairs and maintenance. General line repairs and maintenance.
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HVAC Installation
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Sep 1998 - Mar 2002
New construction and remodels, HVAC installation, including ductwork and roof top equipment. New construction and remodels, HVAC installation, including ductwork and roof top equipment.
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Community
