Customer Success Specialist

• May 2023 - Present

Auto Claims Investigator, Level I

• Jul 2016 - Jan 2023

- Act as the primary customer advocate for navigating the insurance claim process from first contact to claim resolution. - Provide exceptional service for internal and external customers through research, investigation, review, and analysis of complex claims. - Balance a 100+ claim workload. - Facilitate collaboration between internal and external stakeholders, including third-party insurance companies, auto repair companies, rental vehicle vendors, legal representatives, medical providers, and health insurers. - Previous training and mentorship of new employees, both in person and virtually, via company internal chat rooms for technical and process questions. Show less

Guest Service Co-Worker

• Sep 2015 - Jan 2017

- Accurately trained new third shift employees. - Successfully managed multiple tasks at one to optimize efficiency of work. - Promoted customer loyalty and up-sold products when appropriate. - Prepared food items utilizing proper food safety techniques. - Motivated to quickly resolve challenges. - Accurately trained new third shift employees. - Successfully managed multiple tasks at one to optimize efficiency of work. - Promoted customer loyalty and up-sold products when appropriate. - Prepared food items utilizing proper food safety techniques. - Motivated to quickly resolve challenges.

Key Holder

• Apr 2013 - Sep 2015

- Managed up to two employees during shifts. - Trained new employees on changing product selections and customer service practices. - Promoted customer loyalty and assisted with general customer service needs through continuous process improvement and proactive customer interactions. - Managed up to two employees during shifts. - Trained new employees on changing product selections and customer service practices. - Promoted customer loyalty and assisted with general customer service needs through continuous process improvement and proactive customer interactions.

Tool Rental Associate

• Jun 2014 - Aug 2015

- Assist customers with selection of appropriate tool for their project. - Ensure safety and operation instructions were thoroughly explained and understood by the operator. - Maintain, clean, and prepare tools to ensure the safety of customers and other employees. - Suggest improvements to processes and presentation of the department to ensure optimum safety and promote rentals and sales of associated products. - Assist customers with selection of appropriate tool for their project. - Ensure safety and operation instructions were thoroughly explained and understood by the operator. - Maintain, clean, and prepare tools to ensure the safety of customers and other employees. - Suggest improvements to processes and presentation of the department to ensure optimum safety and promote rentals and sales of associated products.

Intern/Volunteer

• May 2011 - Jul 2015

- Accurately and efficiently prepare marine mammal diets. - Observed and documented animal behaviors. - Efficiently performed habitat and facility cleaning duties independently and as part of a team. - Setup and provide assistance before, during, and after public presentations and animal enrichment sessions. - Performed supervised second person husbandry activities and desensitization practices. - Assisted in training of new interns and volunteers. Note: Experience gap from 10/2011 to 5/2013 between internship and volunteering Show less

Sales Associate

• Dec 2012 - Apr 2013

- Ensured small animal welfare through proper handling, habitat maintenance, and diet administration. - Administered medications to small animals as instructed. - Ensured customer satisfaction by actively listening to ensure the needs of their pet and lifestyle were being met. - Ensured small animal welfare through proper handling, habitat maintenance, and diet administration. - Administered medications to small animals as instructed. - Ensured customer satisfaction by actively listening to ensure the needs of their pet and lifestyle were being met.

Assistant Zookeeper Special Projects

• May 2012 - Sep 2012

- Provided optimum care for animals through proper diet preparation, enrichment, administration of prescribed medication as needed, and habitat maintenance. - Ensured safe and positive interactions between guests and animals in the petting zoo. - Accurately prepared diets for various avian species, primates, and pinnipeds. - Maintained positive relationships with produce donation providers. - Supervised community service workers aiding in commissary cleaning duties. - Provided optimum care for animals through proper diet preparation, enrichment, administration of prescribed medication as needed, and habitat maintenance. - Ensured safe and positive interactions between guests and animals in the petting zoo. - Accurately prepared diets for various avian species, primates, and pinnipeds. - Maintained positive relationships with produce donation providers. - Supervised community service workers aiding in commissary cleaning duties.

Files and Data Management Student Worker

• May 2009 - Dec 2010

- Accurately entered student interest information into the digital data filing system. - Performed information security practices. - Efficiently completed office tasks including mail sorting, filing, and organization tasks. - Accurately entered student interest information into the digital data filing system. - Performed information security practices. - Efficiently completed office tasks including mail sorting, filing, and organization tasks.

General Clerk

• Aug 2008 - Dec 2008

- Maintained customer loyalty through excellent customer service and promoting the store loyalty savings program. - Assisted customers with item selection and recommendations. - Ensured accuracy and self-accountability while operating an electronic register system. - Maintained customer loyalty through excellent customer service and promoting the store loyalty savings program. - Assisted customers with item selection and recommendations. - Ensured accuracy and self-accountability while operating an electronic register system.

Biology Department Student Worker

• Sep 2006 - May 2008

- Ensured workplace safety through proper chemical preparation, waste sanitation and disposal, and lab cleanliness, and equipment maintenance. - Accurately prepared and delivered supplies and chemicals to labs. - Assisted in management of laboratory animals including fish, turtles, and small rodents. - Proactively created an inventory system for all department chemicals and equipment. - Ensured workplace safety through proper chemical preparation, waste sanitation and disposal, and lab cleanliness, and equipment maintenance. - Accurately prepared and delivered supplies and chemicals to labs. - Assisted in management of laboratory animals including fish, turtles, and small rodents. - Proactively created an inventory system for all department chemicals and equipment.

Cashier

• Sep 2005 - Mar 2006

- Promoted customer loyalty and assisted with general customer service needs through continuous process improvement and proactive customer interactions. - Ensured accuracy and self-accountability while operating an electronic register system. - Promoted customer loyalty and assisted with general customer service needs through continuous process improvement and proactive customer interactions. - Ensured accuracy and self-accountability while operating an electronic register system.