Senior Solutions Architect

• Oct 2022 - Present

Customer Success Engineer

• Jun 2022 - Oct 2022

Senior Solutions Architect

• Jun 2021 - Jun 2022

Provide expert level guidance and support to all KLAS Government engineers. Develop and present tactical communication solutions using proprietary hardware and software. Create technical diagrams and documents for KLAS Government initiatives and customer needs. Interface directly with customers to track progress and provide solutions to issues with customer equipment. Provide capability demonstrations for solutions both virtually and on-site. Attend demand generation events and present products and solutions to potential customers, supporting sales staff with technical expertise. Support customers on-site with troubleshooting and technical advice on use-case and integration. Coordinate with partners and customers on collaboration efforts and joint projects. Create and maintain technical configurations for various networking/storage/compute platforms. Track projects using SalesForce and Jira.

Senior System Administrator

• Aug 2020 - Jun 2021

Deploy and maintain information systems in support of Psychological Operations Media Operations Center, Media Production Center, Print Media and Broadcast Operations. Maintain Windows Domain, desktop machines and specialized print and media platforms. Provide direct customer support and troubleshooting services for all users under MOC platform. Provide weekly guidance for team operational improvements and review actions taken to provide useful feedback. Advise management on user needs and requests. Assist in capturing current infrastructure needs and future technology accommodations. Research and remain current on modern print and broadcast techniques and platforms to advise leadership on expansion and upgrade COAs. Maintain all server and A/V equipment in Datacenter environment. Manage and maintain ESXi environment on multiple enclaves, providing AVID and Adobe platform services to users.

Sr. Systems Engineer Advisor

• Oct 2018 - Aug 2020

Design, implement, deploy and maintain a wide variety of Information Systems Infrastructure to include Windows Domain Services, Exchange, SCCM, CISCO UCS, Linux, ESXi, NETAPP HCI, StorageGRID and WAVE services in support of USSOCOM. Provide expert level advisory support on Datacenter design, HVAC requirements, power requirements and fire suppression systems. Create, update and promote SOPs and TTPs for various information systems, safety standards and operations.

ATN Systems Engineer

• Jul 2017 - Oct 2018

Operate and maintain domain environment including Windows Domain Controllers, ESXi, PFSense, OpenVPN, Packet analyzation systems, Ubuntu and Kali Linux Systems, MitM Proxy services and Android handheld devices including APK marketplace systems in support of USSOCOM. Responsible for providing training and instruction for unit level personnel.

Data Center Site Lead

• Jan 2017 - Jul 2017

Responsible for addressing any Datacenter needs for local elements. Acted as Liaison between higher command and subordinate elements both locally and CONUS. Provided weekly Network Vulnerability and State of Network reports to local and enterprise leadership. Oversaw implementation of requirements outlined by higher command and delivered requirements for local elements.

Network Operations Center Manager

• Feb 2014 - Jan 2017

Responsible for leading and motivating a team of 12 Systems Administrators working in a Datacenter environment. Delegate tasks and assign workload between 4 shifts of 24/7 operations. Train and mentor staff, provide guidance on daily operations in support of USSOCOM.

Information Technology Specialist 25B

• 2014 - 2016

Identify computer issues and coordinate to resolve them.Install, configure and monitor local and wide-area networks, hardware and software including JNN, CPP, BCCS and improvised network resources.Compile, enter and process information.Provide customer and network administration services such as passwords, electronic mail accounts, security and troubleshooting utilizing Active Directory.Construct, edit and test computer system programs.Conduct data system studies and prepare documentation and specifications for proposals.Assist in the design, preparation, editing and testing of computer programs.

Systems Administrator

• Nov 2011 - Feb 2014

Respond to trouble tickets in a tier based system, Troubleshoot server and network issues. Manage user accounts and permissions within Active Directory. Maintain multiple platform environment including Microsoft Windows, Windows Server 20xx and VMWare systems. Responsible for monitoring and maintaining physical and virtual servers in a Datacenter environment. Responsible for building physical and virtual servers to include SCCM, Domain Controllers, ESXi, Sharepoint, Exchange, MSSQL. Responsible for all incoming calls after normal business hours including both CONUS and OCONUS users in support of USASOC.

Information Technology Specialist 25B

• 2011 - 2014

Identify computer issues and coordinate to resolve them.Install, configure and monitor local and wide-area networks, hardware and software including JNN, CPP, BCCS and improvised network resources.Compile, enter and process information.Provide customer and network administration services such as passwords, electronic mail accounts, security and troubleshooting utilizing Active Directory.Construct, edit and test computer system programs.Conduct data system studies and prepare documentation and specifications for proposals.Assist in the design, preparation, editing and testing of computer programs.

Personal Computer Technician

• Apr 2011 - Nov 2011

Setup, repair and maintain Government Information systems on-site to include Dell Desktop and Laptop Computers, HP Printers, Plotters, Scanners and Blackberry Handheld Devices. Utilize Mass Imaging system to image disk drives with Norton Ghost utilities. Troubleshoot various issues on Windows platform PCs. Utilize REMEDY to manage incidents and requests in support of USASOC. Setup, repair and maintain Government Information systems on-site to include Dell Desktop and Laptop Computers, HP Printers, Plotters, Scanners and Blackberry Handheld Devices. Utilize Mass Imaging system to image disk drives with Norton Ghost utilities. Troubleshoot various issues on Windows platform PCs. Utilize REMEDY to manage incidents and requests in support of USASOC.

Desktop Support Technician

• Dec 2009 - Apr 2011

Setup, repair and maintain Government Information systems on-site to include Dell Desktop and Laptop Computers, HP Printers, Plotters, Scanners and Blackberry Handheld Devices. Utilize Mass Imaging system to image disk drives with Norton Ghost utilities. Troubleshoot various issues on Windows platform PCs. Utilize REMEDY to manage incidents and requests in support of USASOC. Setup, repair and maintain Government Information systems on-site to include Dell Desktop and Laptop Computers, HP Printers, Plotters, Scanners and Blackberry Handheld Devices. Utilize Mass Imaging system to image disk drives with Norton Ghost utilities. Troubleshoot various issues on Windows platform PCs. Utilize REMEDY to manage incidents and requests in support of USASOC.

Military Police Officer 31B

• 2008 - 2011

Protect lives and property on Army installations, enforce military laws and regulations, as well as control traffic, prevent crime, and respond to emergencies. Responsible for providing support to the battlefield by conducting Area Security, Internment/Resettlement, Maneuver and Mobility Support, Law & Order, and Police Intelligence Operations. Perform as a team member in support of battlefield operations, installation law and order operations and security of Army resources and installations. Lead military police teams in support of battlefield operations and lead and supervise small sections in support of security and installation law and order operations. Lead military police squads and sections, operate police desks, plan crime prevention measures, operate evidence rooms and prepare operations plans and orders in military police detachments in support of both battlefield and installation law and order operations and security of resources and installations.

Customer Service Technical Support

• Jun 2007 - Dec 2009

Responsible for managing and motivating 5 or more members of a Customer Service team responding to trouble tickets in a tier based system. Troubleshoot server and network connectivity issues, manage user accounts and permissions with Active Directory, work in multiple platform environments including Microsoft Windows XP, Microsoft Windows Server, Unix, Solaris, Redhat Linux, Fedora Core, CentOS and VMWare systems. Responsible for monitoring and maintaining over 5,000 physical and virtual servers in a data center environment.