Experience

MR PORTER

• United Kingdom
• Retail
• 100 - 200 Employee

• Global Head of Personal Shopping

  • Jan 2017 - Present



Liberty.

• United Kingdom
• Retail
• 400 - 500 Employee

• Business Manager, Menswear & Childrenswear

  • Oct 2015 - Jan 2017

  Sept 2015 – PresentLIBERTY OF LONDON Head of Menswear and Childrenswear▪ Annual sales turnover £15m ▪ Complete control and accountability of P & L with bonus structured around P & L dashboard. ▪ Additional KPI and Bonus on Company EBITDA performance. ▪ Team of 35 across 2 different floors within Liberty over 6 rooms, 14 concession staff ▪ Direct reports - 1 Retail Manager, 3 Supervisors, 4 Sales Consultants and 2 Sales Executives. ▪ Senior Manager with a strategic role to grow and develop the Menswear and Childrenswear business in Liberty. ▪ Part of a small team of Senior Managers that report directly into the General Manager to help shape and grow the retail business. ▪ Accountabilities and KPIs set around delivering margin targets, gross sales, payroll control, stock management, service and people development ▪ Responsible for presenting service strategy to the General Manager, ensuring the delivery of this strategy and appointing service ambassadors within the team to live and breathe these values ▪ Working closely with the team on the shop floor to nurture client relationships and develop clienteling opportunities ▪ ▪ Attending LCM shows and presentations with Head Buyer and Buying Director ▪ Duty management several times a week for the whole Liberty store, floor walks, setting store targets, reporting figures to Chairman and Directors, liaising with support functions, trouble-shooting ▪ Leading weekly floor-walks with buying team, General Manager, VM team and merchandising team to review and look into potential opportunities.Achievements▪ Appointed responsible for the Supervisor Development Programme 2016 aimed at nurturing and developing our Supervisor population to ensure the businessʼ future talent are being prepped for potential progression. ▪ See attached Candidate profile for more achievements.

• Retail Department Manager

  • May 2012 - Sep 2015

  • Retail Manager for Womenswear department with and annual turnover of over £18million.• Manager accountable for 50 staff including concessions over two floors of Women’s International and Contemporary fashion• KPI’s centered around- Driving and achieving sales targets consistently. Keeping stock accuracy within an acceptable level alongside company expectation, consistently delivering Mystery Shop results above 90% average.• Analysing sales and contribution data to try to make pro-active changes on the shop floor to improve sales.• Working alongside buying and merchandising to ensure brand adjacencies and positioning are maximizing sales. Weekly meeting with Liberty’s head of fashion buying.• Running and motivating a team of 3 supervisors and 2 stock controllers to drive sales and motivate the teams on the floor, as well as ensuring all stock processing is carried out effectively.• Arranging brand training for staff and regularly liaising with brand representatives and CEO’s in some case.• Working with a Ladies fashion product range unrivalled in London.• Ensuring delivery of impeccable standards across all areas of the division.• Working directly with HR on training and development exercises from conception through to delivery.• Have recently completed a project implementing and rolling out a communication folder that will be used store wide detailing day to day running of each department as well as striving towards improving learning and development.



Harvey Nichols

• United Kingdom
• Retail
• 700 & Above Employee

• Retail Manager

  • Sep 2010 - May 2012