Tom Parkes
Technical Service Manager at Metsä Board- Claim this Profile
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Bio
Experience
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Metsä Board
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Finland
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Paper and Forest Product Manufacturing
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500 - 600 Employee
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Technical Service Manager
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Apr 2016 - Present
- To provide field-based technical support to a group of assigned customers/accounts.- To co-ordinate the claim handling procedure, including organising returns of faulty material, raising credit notes, and documenting the complaint in both SAP & CRM.- Assisting with customer trials when using a new material, or for a new application.- Being a direct point of contact between the customer & the mills for any technical queries.
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Customer Service Co-ordinator & SAP Key User
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Apr 2012 - Apr 2016
- To provide Customer Service to a group of assigned customers/accounts and to develop and maintain a good relationship with them.- To handle customer orders in SAP from enquiry to delivery and invoicing, including all related tasks, transactions and documentation.- To provide sales support as appropriate.- To provide SAP/system processes training & support for local Customer Service team, as part of the Key User role.- To escalate system issues & change requests through the appropriate channels.
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Education
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Academy of Contemporary Music, Guildford
Bachelor’s Degree, Contemporary Popular Music -
Sir William Borlase's Grammar School, Marlow
High School, A-Levels in Psychology, History & Politics