Experience

Metsä Board

• Finland
• Paper and Forest Product Manufacturing
• 500 - 600 Employee

• Technical Service Manager

  • Apr 2016 - Present

  - To provide field-based technical support to a group of assigned customers/accounts.- To co-ordinate the claim handling procedure, including organising returns of faulty material, raising credit notes, and documenting the complaint in both SAP & CRM.- Assisting with customer trials when using a new material, or for a new application.- Being a direct point of contact between the customer & the mills for any technical queries.

• Customer Service Co-ordinator & SAP Key User

  • Apr 2012 - Apr 2016

  - To provide Customer Service to a group of assigned customers/accounts and to develop and maintain a good relationship with them.- To handle customer orders in SAP from enquiry to delivery and invoicing, including all related tasks, transactions and documentation.- To provide sales support as appropriate.- To provide SAP/system processes training & support for local Customer Service team, as part of the Key User role.- To escalate system issues & change requests through the appropriate channels.