Head of Fraud & AML Operations

• Nov 2020 - Present

Head of Fraud PPB Europe

• Sep 2018 - Nov 2020

Head of Fraud Innovation

• Jan 2018 - Aug 2018

Responsibility for leveraging tools and technologies to drive continuous improvement and automation of our fraud and verification processes within PPB. Ensuring we execute fully on existing tools as well as identifying and assessing emerging technologies that can further enhance our fraud defences. Responsible for a team of Fraud Anlaysts working across multiple locations focusing on a number of areas including chargeback management, fraud cyber threats, customer verification and fraud tool performance and analytics.

Head of Fraud

• Jun 2016 - Jan 2018

Responsibility for the development and execution of the Fraud Strategy in Paddy Power Betfair including fraud prevention and detection, chargeback management and customer verification. This role involves the management of a team of over 50 staff across 4 locations.

Customer Risk Manager / AML Manager

• Jul 2015 - Jun 2016

Responsible for the management of operational risk relating to Anti-Money Laundering, Customer Verification and Restricted Territories in Paddy Power. Post the Paddy Power Betfair merger I led the integration of the new AML function across both brands with management responsibility for a team of 9 investigators.

AML Manager

• Sep 2014 - Jul 2015

Responsible for the management of the AML operations within Paddy Power.

Assistant Manager, Business Risk Services

• Feb 2014 - Aug 2014

Risk management advice and performance improvement solutions to firms across a range of sectors. Specialised in regulatory and compliance advisory, in particular the area of AML, providing expert advice to several organisations across a range of sectors.

Senior, Business Risk Services

• Sep 2010 - Feb 2014

Business Consultant

• Jun 2007 - Sep 2010

During my time working in Business Consulting I worked on a diverse range of consulting projects in both the public and private sector. I have consulting experience in a number of areas such as business process re-engineering, organisation reviews, project planning, process mapping, procurement, financial modelling and industry reviews.